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24/12/2017 25/12/2017
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    Shangri La Hotel Hangzhou

    No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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    24/12/2017 25/12/2017
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    Traveller (231)
    Room & Suite (58)
    Dining (10)
    • Excellent36%
    • Very good41%
    • Average15%
    • Poor6%
    • Terrible2%
    Travellers talk about
    “west wing” (29 reviews)
    “horizon club” (17 reviews)
    “classic hotel” (5 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.5 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (820)
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    1 - 5 of 304 reviews

    Reviewed 3 weeks ago

    This is an older Shangri-La hotel, but exceptionally well done. Hangzhou is a city of perfectly manicured parks and lakes. Be prepared to walk. That is how you enjoy it. When done for the day, you return to rest in the oasis of the Shangri-La....More

    Review collected in partnership with shangri-la.com
    Thank Joseph N
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 2 weeks ago

    Dear Joseph N, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with...More

    Reviewed 3 weeks ago

    This hotel was probably nice in its day. It is really in need for a top to bottom update to reflect the Shangri-La brand. The location is great near West Lake with lots of attractions and places to walk to, but the hotel itself is...More

    Thank Chris M
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 2 weeks ago

    Dear Chris M, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the...More

    Reviewed 2 November 2017

    We actually very much enjoyed our stay at the Shangri La Hangzhou: Yes, it is a bit dated but everything worked great, the bed was more than comfortable with good pillows and linens, and the bathroom had everything we need - of course we would...More

    Thank JC505
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 9 November 2017

    Dear JC505, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all...More

    Reviewed 29 October 2017

    An example: I used their laundry service, which is astronomically priced. (They charge $7 per shirt.) It came back with a card saying that one of the shirts was "damaged" and therefore they hadn't washed it. But looking at the billing slip, they had charged...More

    Thank Charon666
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 9 November 2017

    Dear Charon666, Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so we...More

    Reviewed 9 October 2017

    The hotel is a former government official hotel with 60 years old.The hotel is on the north back of lake. It is near the tourist boat terminal and other sceneries. Good view from hotel rooms. The hotel service is good. The food in the canteen...More

    Review collected in partnership with shangri-la.com
    Thank YeWshanghai
    Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 10 October 2017

    Dear YeW, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. We have taken note of your comments about food.so we may investigate internally and take necessary actions to improve services if needed. We look forward...More

    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    • Price range
    • US$112 - US$187 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Business Hotel in Hangzhou
    • #27 Luxury Hotel in Hangzhou
    • #44 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 382
    • Reservation Options
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    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Shangri La Hangzhou ,
    • Hangzhou Shangri La
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    Traveller (231)
    Room & Suite (58)
    Dining (10)
    Pool & Beach (5)
    Hotel & Grounds (174)
    Bathroom (6)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
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    Questions & Answers
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    Room Tips
    "West Wing More Convenient"
    Read review
    "take rooms ending with odd numbers they face the lake"
    Read review
    "Ask for a room with a view of West Lake"
    Read review
    "we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms..."
    Read review
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