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3/9/2017 4/9/2017
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    Shangri La Hotel Hangzhou

    No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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    3/9/2017 4/9/2017
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    US$132US$165
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    Traveller (230)
    Room & Suite (58)
    Dining (10)
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    Overview
    • Excellent35%
    • Very good43%
    • Average15%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “west wing” (29 reviews)
    “horizon club” (16 reviews)
    “west lake” (131 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    4.5 Star Hotel
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    Qixia Mountain Resort
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    West Lake Mountain Villa
    3 reviews
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (804)
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    1 - 5 of 295 reviews

    Reviewed 2 weeks ago via mobile

    I stayed at the West Wing of the Shangri La hotel which could be the old wing, it used to be called Hangzhou Hotel. The location is just within walking distance to the West Lake and the famed LouwaiLou restaurant is also close by. The...More

    Thank 汉民 郭
    Reviewed 4 weeks ago via mobile

    This hotel was a luxury hotel but it needs to be refreshed. The restaurant room looks more like a cafeteria than a five star hotel restaurant. The food was good but not exceptoonal. You could see that at its prime time, the hotel was fantastic....More

    1  Thank jerry68bis
    Reviewed 5 July 2017 via mobile

    I am a Shangri-La fun but this is not. This hotels operates like 50 years before in all aspects. Facilities all very old and very complicated to find. Service is like China 20 years before when you hardly find people speaking English. Generally this hotel...More

    1  Thank DVITSAXAKIS
    A TripAdvisor Member
    1
    Reviewed 27 June 2017

    Amazing hotel to stay in hangzhou... .. service is exceptionally good .. food at garden cafe and peppino restaurant is great ... hotel is big on a very great and awesome location with easy approach to all the places with amazing and beautiful view of...More

    Review collected in partnership with shangri-la.com
    Thank A TripAdvisor Member
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 5 July 2017

    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our service and the food & beverage. Should you travels bring you back to Hangzhou, I hope...More

    Reviewed 16 June 2017

    It gives a feel of luxury, staff is very courteous and surprisingly almost all can speak some ENGLISH, so easy to communicate. Its right across the West Lake. Only there was a water leak in the WC, which i reported and they claim to have...More

    Thank rajesh60
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 5 July 2017

    Dear rajesh60, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters...More

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    Yuan Lifetel
    1 review
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    West Lake Mountain Villa
    3 reviews
    #83 of 2,414 hotels in Hangzhou
     
    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$115 - US$194 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Business Hotel in Hangzhou
    • #26 Luxury Hotel in Hangzhou
    • #45 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 382
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Priceline, Agoda, Expedia, Hotels.com, Ctrip TA, Travelocity, Orbitz, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, getaroom.com and HotelQuickly so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Shangri La Hangzhou ,
    • Hangzhou Shangri La
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    Traveller (230)
    Room & Suite (58)
    Dining (10)
    Pool & Beach (5)
    Hotel & Grounds (173)
    Bathroom (6)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
    Huabei Hotel
    16 reviews
    .28 km away
     
    Yuan Lifetel
    1 reviews
    .31 km away
     
    West Lake Mountain Villa
    3 reviews
    .83 km away
     
    Qixia Mountain Resort
    13 reviews
    .23 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    147 reviews
    .70 km away
    Lou WaiLou (GuShan Road)
    226 reviews
    .45 km away
    Starbucks (Qu Yuan Feng He)
    14 reviews
    .25 km away
    Costa Coffee(Xileng)
    16 reviews
    .76 km away
    Nearby Attractions
    Su Causeway
    255 reviews
    .75 km away
    Gu Shan (Solitary Hill)
    431 reviews
    .55 km away
    Ping Hu Qiu Yue
    386 reviews
    .55 km away
    Bai Causeway
    133 reviews
    .79 km away
    Questions & Answers
    Get quick answers from Shangri La Hotel Hangzhou staff and past guests.
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    Room Tips
    "take rooms ending with odd numbers they face the lake"
    Read review
    "Ask for a room with a view of West Lake"
    Read review
    "we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms..."
    Read review
    "Top floors"
    Read review
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