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    Shangri La Hotel Hangzhou

    No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
    Hotel website
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    1/10/2017 2/10/2017
    US$284
    US$210
    SAVE US$74
    US$230
    US$284
    Traveller (231)
    Room & Suite (58)
    Dining (10)
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    Overview
    • Excellent36%
    • Very good42%
    • Average15%
    • Poor5%
    • Terrible2%
    Travellers talk about
    “west wing” (31 reviews)
    “horizon club” (16 reviews)
    “west lake” (132 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Babysitting
    4.5 Star Hotel
    All hotel details
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    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (811)
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    1 - 5 of 299 reviews

    Reviewed 1 week ago

    A bit outdated hotel, though this gives the chance to experience classic colonial era feeling in Hangzhou. Location is great, the West Lake is just a two minutes walk across the street. Staff is competent and helpful. Clients are almost exclusively Chinese. Breakfast leaves nothing...More

    Thank Christo02
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 3 days ago

    Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to...More

    Reviewed 3 weeks ago via mobile

    I'll let you know about or experience and then tell you about the hotel. I also have to start by saying I've never had to complain about a room before. We booked a deluxe garden view room and our guide telephoned the hotel in advance...More

    Thank Jonathan D
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

    Dear Jonathan D, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the...More

    Reviewed 3 weeks ago via mobile

    Amazing hotel to stay in. Amazing look.rooms are very auspicious too. There is lake right in front of hotel.few rooms gives amazing view of Lake.simply awesome. The hotel has distinction of hosting few guest like Angela Merkel, Vladimir Putin etc.

    Thank Somnathwagh
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

    Dear Somnathwagh Thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality. We look forward to welcome you back to our hotel soon. Yours sincerely, Karl Karlsson General Manager

    Reviewed 4 weeks ago via mobile

    Hotel has two wings and it's quite confusing. Car service took me to the east wing,and I then realized my room was in west wing. Signage not clear and it took 15 mins for my driver to figure it out. Hotel staff was not very...More

    Thank Vivian T
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 3 weeks ago

    Dear Vivian T Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at slh@shangri-la.com so...More

    Reviewed 5 August 2017 via mobile

    I stayed at the West Wing of the Shangri La hotel which could be the old wing, it used to be called Hangzhou Hotel. The location is just within walking distance to the West Lake and the famed LouwaiLou restaurant is also close by. The...More

    Thank 汉民 郭
    Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 4 weeks ago

    Dear 汉民 郭,thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality. We look forward to welcome you back to our hotel soon.

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$132 - US$247 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #25 Business Hotel in Hangzhou
    • #25 Luxury Hotel in Hangzhou
    • #47 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 382
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Agoda, Priceline, Travelocity, Ctrip TA, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Shangri La Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Shangri La Hangzhou ,
    • Hangzhou Shangri La
    Add Photo Photos
    Traveller (231)
    Room & Suite (58)
    Dining (10)
    Pool & Beach (5)
    Hotel & Grounds (174)
    Bathroom (6)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
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    .75 km away
     
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    .36 km away
     
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    .25 km away
     
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    13 reviews
    .30 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    148 reviews
    .77 km away
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    .38 km away
    Costa Coffee(Xileng)
    16 reviews
    .69 km away
    Starbucks (Qu Yuan Feng He)
    14 reviews
    .31 km away
    Nearby Attractions
    West Lake (Xi Hu)
    6,554 reviews
    1.24 km away
    Su Causeway
    256 reviews
    .78 km away
    Gu Shan (Solitary Hill)
    431 reviews
    .48 km away
    Ping Hu Qiu Yue
    386 reviews
    .47 km away
    Questions & Answers
    Get quick answers from Shangri La Hotel Hangzhou staff and past guests.
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    Room Tips
    "take rooms ending with odd numbers they face the lake"
    Read review
    "Ask for a room with a view of West Lake"
    Read review
    "we were advised to insist on East wing, Lake view and the room still wasn't great. Maybe the Club rooms..."
    Read review
    "Top floors"
    Read review
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