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JW Marriott Hotel Hangzhou

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#2 of 2,334 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Hangzhou
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474 Reviews from our TripAdvisor Community

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Showing 253: English reviews
Shanghai, China
Reviewed 27 April 2015

Hangzhou is one of my favorite cities in China and JW is my favorite hotel in Hangzhou. As Marriot's clients are very lucky, JW always can provide the outstanding facilities, pleasant professional staffs, delicious food. I love watching the night view of West Lake from the executive floor. I also love the sunshine during the daytime.

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Thank Iris_YK
Beijing, China
Reviewed 21 April 2015

Just returned from JW Marriott Hangzhou. It's an excellent business hotel. The room is large and the bed is comfortable, bathroom has separate shower and bath, and since I am staying on higher floor facing South, I could get a glimpse of the West Lake. Service is very good at this hotel. Since this is my first stay at this...

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1Thank AlanTam25
Riverside, California
Reviewed 20 April 2015

I always have a very pleasant experience at this hotel. Very friendly staff. Victoria, who works in the lounge, was especially helpful. I will definitely stay in this hotel again when I am in the Hangzhou area.

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Thank John B
Houston, Texas
Reviewed 17 April 2015 via mobile

Gorgeous hotel, lovely rooms, but disappointing service. For a high end hotel, one expects a high level of service. Check in process took a very long time, even with all counters open. We asked the conceirge for a restaurant recommendation; however, they neglected to inform us that the restaurant did not accept foreign credit cards. I was extremely embarrassed, as...

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Thank Anthony P
Shanghai Region, China
Reviewed 10 April 2015

I stay in a lot of hotel in Hangzhou, the JW Marriott Hangzhou is the best hotel I think. Every employees in the hotel will sincerely smile and service to you. Especially when you go to the Executive Lounge, Summer, Annie, Michelle, Victoria... all of them are so enthusiastic and professional. I love this hotel so much.

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Thank Yujing R
Dover, Massachusetts
Reviewed 5 April 2015

I stay in a lot of Marriott's. And the JW in Hangzhou is one of the best Marriott properties anywhere. I have never seen so many employees in one hotel who are sincerely committed to the customers and the hotel brand. It is amazing to sit in the lobby and watch how they respond and react. The Executive Lounge is...

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1Thank Robert D
Houston, Texas
Reviewed 2 April 2015

I cannot say enough about the executive lounge. The view, the staff, the food and drinks...all were awesome. I talk about my stay at this hotel all of the time. Everyone was really nice. The staff goes above and beyond to meet your needs. I wish every JW Marriott was like this one.

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Thank Regina W
Shanghai Region, China
Reviewed 31 March 2015

Just loved the executive lounge at this hotel. There is great view to the West Lake, good food and excellent hospitality. Like to say special thanks to Coco as she makes us feel right at home. This is an especially relaxing place to be after escaping from the chaotic crowds at the West Lake. The room is typical JW standard,...

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Thank Jason L
Hangzhou, China
Reviewed 5 March 2015

Executive lounge is the best place to stay in the hotel. There is a great view of West Lake, friendly employee like Annie Ni, good food even there is a dumpling on Lantern Festival. Appreciate such a well-managed hotel and love to stay.

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Thank Wei W
San Diego, California
Reviewed 25 February 2015

Having this hotel for the spring festival in China, I impressed the great service, luxury room of this hotel. The lounge located at the top floor was very nice. You may see West Lake directly. Also, lounge offers complimentary afternoon tea which were very good. But the selection was limited, maybe because of the holiday season. The stuff was really...

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Thank Machilus

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: €177 - €241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#36 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are on higher floors, some views, were very comfortable.”
 of 5 bubbles erikj348, 24 Mar 2017 | Read review
“try and get on the side with the views of the west lake”
 of 5 bubbles 494loish, 20 Mar 2017 | Read review
“Join their club before,booking”
 of 5 bubbles plfarnsworth, 15 Oct 2016 | Read review
“High floor city view”
 of 5 bubbles Aussiebagman, 3 Oct 2016 | Read review
“Excellent Club Lounge”
 of 5 bubbles UncleTomLee, 14 Aug 2016 | Read review
5 of 5