We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Seasons Hangzhou at West Lake

Save
Share
Traveller (767)
Room & Suite (632)
Dining (148)
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“jin sha”(50 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Complimentary Third Night
Hotel packages
Contact Info
Hotel website
Name/address in local language
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Complimentary Third Night
Hotel packages
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null}
Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$543.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hangzhou hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "fc83a0ac193c4f9284405910b4fd0b5e", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1733741,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[49832940],"additionalContentIds":[],"pollCount":0,"checkin":{"day":29,"month":7,"year":2018},"checkout":{"day":30,"month":7,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":543,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"fc83a0ac193c4f9284405910b4fd0b5e","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":557,"lowestMetaPrice":543,"additionalPartner":false,"highestMetaPriceDisplay":557,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":557,"lowestMetaPrice":543,"highestMetaPriceDisplay":557,"hotelName":"Four Seasons Hangzhou at West Lake","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImZjODNhMGFjMTkzYzRmOTI4NDQwNTkxMGI0ZmQwYjVlIiwiQUlLIjoiZmY0MDYyMjNkYmNhNGM0OThjMGY5MmM5NDc4NTJlNDMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "29/07/2018", "checkOut": "30/07/2018", "lowestPrice": "US$543", "hasDates": true, "hacComplete": true, "contentIdMappings": {"49832940":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (575)
There are newer reviews for Four Seasons Hangzhou at West Lake
See the most recent reviews
Filter reviews
395 results
Traveller rating
335
38
12
7
3
Traveller type
Time of year
LanguageEnglish
More languages
335
38
12
7
3
Show reviews that mention
All reviewsjin shachinese restaurantgrand premier roombeautiful hoteloutdoor pooltreatment rooms arewest lakeboat tourprivate gardentraditional architecturewater featuresconcierge teamsteam roomdim sumthe entire staffthe hotel managerbullet train
FilterEnglish
Updating list...
21 - 25 of 395 reviews
Reviewed 1 April 2018 via mobile

Stayed two nights just recently, this is a beautiful property nestled just on the Westlake, you could not ask for a more pristine location. Food in the Chinese restaurant was superb, to the point we went back on the second night even tho we were...More

Thank liski138
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 26 April 2018

Dear liski138, Thank you for taking time to share your experience with us at Four Seasons Hangzhou at West Lake via Tripadvisor! I was delighted to learn that you enjoyed your meals in our Jin Sha Restaurant and recommended our star Tour Guide Forrest whom...More

Reviewed 11 March 2018 via mobile

My girlfriend and I decided to have a weekend getaway to Hangzhou, and picked this hotel as our destination. We were not at all disappointed in its amenities. The hotel is gorgeous. Our room was spacious and beautifully decorated. There was also an outside pavilion...More

4  Thank taylexvhors
Reviewed 19 February 2018 via mobile

Having stayed at half a dozen Four Seasons properties, this one has been the absolute best! The service is flawless and exceeded expectations. Every single staff member we met was kind, helpful and sincere. I choose this resort to propose to my now fiancé and...More

Thank csimmonds7
Reviewed 11 February 2018

When you visit Four Seasons Hangzhou, your retreat experience begins prior to arrival. An effortless reservation and itinerary planning, all neatly thought out for you. A warm welcome upon arrival by their Guest Relations Manager Vicky, who further walk me to the room with a...More

Thank Patrick T
Reviewed 10 February 2018

Consider yourself lucky if you get to stay in this hotel. Everything was absolute perfection. The staff is friendly, courteous and anxious to please. The rooms are beyond comfortable.The food in both restaurants is very good. Dumplings for breakfast--it doesn't get better than that. And...More

Review collected in partnership with Four Seasons
Thank Chris H
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Price range
US$486 - US$774 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#232 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$486 - US$774 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#232 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (767)
Room & Suite (632)
Dining (148)
Pool & Beach (101)
Amenities (65)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
Room Tips
"Stayed in a Grand Premier Room. For us, it was worth the extra cost to have the outdoor terrace."
Read review
"Whole hotel is non-smoking, so just ask for a garden view. Can hear birds chirping while taking a bath next..."
Read review
"Premier room is really a suite - overlooking the gardens - so romantic!"
Read review
"Choose a room with a patio to enjoy the beauty indoors and out."