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Four Seasons Hangzhou at West Lake

546 reviews
#3 of 2,497 Hotels in Hangzhou
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Traveller (729)
Room & Suite (632)
Dining (147)
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“jin sha”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Winter Magic in Hangzhou
Hotel packages
Contact Info
Name/address in local language
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Reviews (546)Write a Review
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All reviewsjin shachinese restaurantgrand premier roomoutdoor poolbeautiful hotelwest laketreatment rooms areprivate gardentraditional architecturewater featuresbest hotel i have ever stayeddim sumsteam roombullet trainthe entire staffsitting areatea plantation
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21 - 25 of 374 reviews
Reviewed 6 November 2017

Was an amazing stay! We were traveling with our young son and between the staff spending time and offering scavenger hunts to game rooms to dvd's. The nature of the space is spectacular and our morning runs around West Lake were beautiful! Loved our room...More

Review collected in partnership with Four Seasons
Thank nicholasjamesh2017
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 8 November 2017

Dear nicholasjamesh2017, Thank you for sharing your hotel experience via Tripadvisor! I was delighted to learn that your son enjoyed our latest scavenger hunts that was launched this year together with our game rooms. Ample space in hotel gave our young guests the freedom to...More

Reviewed 5 November 2017

My two friends (Jason Wang & Grace Chen) stayed there but I visited them to check out the hotel and the beautiful architecture. On my next visit to Hangzhou, I will definitely stay at the Four Seasons thanks to Forrest! Forrest was our personal driver...More

Thank Michael L
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 8 November 2017

Dear Michael L, Thank you for sharing your experience of Four Seasons Hotel Hangzhou at West Lake via Tripadvisor. I was delighted to learn that your friends who stayed with us had enjoyed the services offered by Forrest who is our star driver and tour...More

Reviewed 5 November 2017

We just returned from 3 nights visting Hangzhou at the end of a business trip and stayed in the West Lake Four Seasons. I can not say enough positives that start before I arrived and maintained throughout the stay. The concierges were responsive and helpful...More

Thank Aequanimitas
Reviewed 1 November 2017

To stay at Four Seasons Hangzhou is a special experience. West Lake at your door. The hotel is welcoming and super friendly. Restaurants Spa & Pools amongst the best anywhere in the world.hotel grounds are beautiful as is the food in all outlets. Has an...More

Review collected in partnership with Four Seasons
Thank philip827
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 6 November 2017

Dear philip827, Thank you for sharing your experience in Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you felt our hotel is welcoming and friendly and I can't agreed with you more about our unique restaurants and spa &...More

A TripAdvisor Member
1
Reviewed 19 October 2017

Those rooms, and those gardens, and those pools, and that osmanthus, and that Lake — all superlative adjective-taxing though they most certainly are — are still somehow not the headline. That distinction belongs to the staff, whose professionalism, precision, perspicacity, and palpable warmth put the...More

Review collected in partnership with Four Seasons
Thank A TripAdvisor Member
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 29 October 2017

Dear Guest, Thank you for your feedback on your stay with us at Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to read that you were extremely satisfied with your stay, and that you were particularly pleased with the services provided to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Price range
US$510 - US$989 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#57 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$510 - US$989 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#57 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (729)
Room & Suite (632)
Dining (147)
Pool & Beach (101)
Amenities (65)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
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123
Room Tips
"Choose a room with a patio to enjoy the beauty indoors and out."
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"We loved our private indoor/outdoor patio on first floor."
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"Get tickets for the West Lake show"
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"With private garden"
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