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Four Seasons Hangzhou at West Lake

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
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463 Reviews from our TripAdvisor Community

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There are newer reviews for Four Seasons Hangzhou at West Lake
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Showing 318: English reviews
Hong Kong, China
Reviewed 22 April 2014

The check in process was rather slow. Some rooms can be quite far away. Those rooms on eth west wing seen to be newer. The bed was too soft for us and Did not have time to try the restaurant or spa. Hotel boat trip was excellent .

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Helpful?
1Thank Bernie C
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Bernie C Many thanks for your positive feedback! It really is wonderful to hear that your stay at Four Seasons was so “comfortable” and that you enjoyed our location next to West Lake. I was especially pleased to read that you found our new exclusive boat trip facility "excellent". I'm sorry you found the mattress too soft for your...

Canada
Reviewed 7 April 2014

The Four Season's have done it again – designed a property that is not just a 5-star hotel but a hotel that truly reflects the area in which it is situated: its culture, its history, and its character. This proper exudes both luxury and old-world Chinese tradition and melds beautifully with the character of West Lake. Rooms are exemplary in...

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Helpful?
1Thank worldlyCanada
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear worldlyCanada, Thank you for having taken the time to share your positive feedback about your recent stay at Four Seasons Hangzhou at West Lake on tripadvisor.com It is great to read that you call us “tasteful and classy”. I am delighted to know that your stay was a pleasant one and that you recommend us to other like minded...

Hangzhou, China
Reviewed 2 April 2014

this hotel is located very close to the West-Lake, ina really beautiful garden, its peaceful and qiet. the rooms are decorated in a mixture of traditional chinese and modern western, very comfortable. the restaurants: the chnese Jin Sha is now on a very good way, has improved a lot against last year. The western restaurant is still a shame for...

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Helpful?
Thank richter0571
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear richter0571 Thank you so much for your kind review from your stay in February. I'm delighted that you enjoyed the hotel so much, and that Jin Sha, our Chinese Restaurant met with your expectations. I would obviously welcome to know more about your comments in regards to WL Bistro, so please do not hesitate to contact me directly at...

Beijing, China
Reviewed 18 March 2014

This is the best hotel I stay in Hangzhou,the facilities are modern, and the service is very good,and the location is near the West Lake,it is very suitable for the family or couples to spend the holiday in Hangzhou.

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Helpful?
Thank zxwthu
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear zxwthu, I was delighted to read your positive comment. Thank you so much for sharing here on Tripadvisor. I will be more than happy to share your wonderful feedback with the team. Hopefully we have the opportunity to welcome you back to West Lake in the near future. Sincerely, Peter Draminsky

Seattle
Reviewed 15 March 2014

This is a lovely property. What stood out for me though was the spa. I hesitate to write this as it seems like a well kept secret. You are greeted with a warm cup of incredible tea. The service is described to you, while you wait in a beautiful room overlooking a water wall. Then, you are quietly ushered to...

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Helpful?
1Thank gourmetwashington
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear gourmetwashington, Thank you indeed for such a generous review here on Tripadvisor. I am delighted that you enjoyed your stay with us, and it was a real pleasure meeting you during your stay. I was delighted to read that you enjoyed your stay with us, and feel so warmly about the hotel. Whatever success we achieve in meeting the...

Hong Kong, China
Reviewed 24 February 2014

Located beautifully directly at the lake this Hotel is a real retreat in the hectic city of Hangzhou. The rooms as spacious, very clean, staff as well trained and friendly. Their restaurant is namend of the best in Hangzhou, and thei deserve it. You can sit outside where they build nice seating areas, but everything appears to be private, or...

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Helpful?
Thank ALHongKong
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear ALHongKong, Thank you for your very kind review here on the TripAdvisor community. We are delighted to hear you enjoyed our new exclusive boat arrival feature which allows our guest to arrive and depart in peaceful surroundings. I will also be more than happy to share your kind words to the team about the "friendly services" received. We hope...

Dallas, Texas
Reviewed 14 February 2014

Upon arrival to The Four Seasons we were greeted like royalty. I have stayed at many beautiful properties, but have never been greeted by the general manager if the hotel. This may be one of the reasons why things run flawlessly here. The staff are extremely professional and service here is 10/10. The property itself is simply stunning! The guest...

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Helpful?
1Thank horadam1
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear horadam1 Thank you so much for your generous note here on Tripadvisor and all the kind things that you wrote about the Four Seasons Hangzhou at West Lake after your recent visit. As you can imagine, I was just delighted to read that you were so happy with the Hotel, and that you were pleased with the service provided...

s
Reviewed 11 February 2014

Nice interior and clean. great access to the lakes when there is a zoo at westlake during the holidays. We were upgraded in the two connecting rooms with a huge hall way. nice courtyard view from the balcany!

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Helpful?
Thank slim l
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear slim l, Many thanks for your feedback on tripadvisor.com It is lovely to hear that you had a great time with us and thanks for your compliments about the interior and cleanliness. We hope to welcome you back soon. Do let me know if we may assist with any future reservation here in Hangzhou or any other Four Seasons...

Hong Kong, null, Hong Kong
Reviewed 6 February 2014

Truly stunning hotel and grounds. Though all new and man-made, it looks and feels like ancient Chinese village. Easy walks beyond the hotel are worthwhile. Excellent bicycles at disposal for guests. The main dining room (coffee shop) needs serious upgrading in terms of quality of food and service, but the Chinese restaurant is excellent. Stunning rooms, make sure you get...

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Helpful?
Thank Philip E
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Philip E Many thanks for having taken the time to write a tripadvisor review. It is wonderful to hear that you enjoyed your stay and the surroundings of the hotel; Your comments in regards to our Bistro have been referred to the team for further follow up. Your comments regarding free wifi is valid; I'm happy to let you...

La Jolla, CA
Reviewed 30 January 2014

Well, Four Seasons surely gets an award for the right manager in Peter Draminsky at the Four Seasons Hotel in Hangzhou at West Lake! Before making our reservation, I was particularly impressed that he personally responded to all the comments listed in Trip Advisor. Our family visited over the Christmas holidays and we were there for both my husband and...

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Helpful?
Thank Caroline F
PeterDraminsky, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Caroline, Thank you indeed for taking the time and trouble to write such a wonderful review following your visit to Four Seasons Hotel Hangzhou at West Lake. You are far too generous - whatever success we manage to achieve has very little to do with me, and everything to do with the efforts of our people. All of us...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Price Range: €416 - €719 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, DerbySoft Ltd Shanghai HQ Supplier Direct, Cheap Tickets, Cancelon, Priceline, TripOnline SA and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#55 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travellers.
7 questions
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With private garden”
K9182CDalexandras, 4 May 2017 | Read review
“All the rooms are spacious but choose one on the lake”
georgehJ6342JL, 16 Mar 2017 | Read review
“We had a lagoon suite room, private, spacious and lovely view”
975sharonL, 4 Mar 2017 | Read review
“We had 3 rooms and all were equally nice. Very spacious, and big bathrooms.”
jkjldk, 4 Jan 2017 | Read review
“try dimsum and the muffin at breakfast”
808andrianh, 29 Dec 2016 | Read review
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Prices are for 1 room, 2 adults
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