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Four Seasons Hangzhou at West Lake

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Traveller (758)
Room & Suite (632)
Dining (148)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“jin sha”(49 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Advance Purchase- 20% Off
Hotel packages
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Advance Purchase- 20% Off
Hotel packages
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Reviews (565)
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387 results
Traveller rating
327
38
12
7
3
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LanguageEnglish
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327
38
12
7
3
Show reviews that mention
All reviewsjin shachinese restaurantgrand premier roombeautiful hoteloutdoor pooltreatment rooms arewest lakeboat tourprivate gardentraditional architecturewater featuressteam roomdim sumconcierge teamthe entire staffthe hotel managerbullet train
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1 - 5 of 387 reviews
Reviewed 2 weeks ago via mobile

Can’t rate the hotel highly enough, it is one of the most beautifully designed hotels I have ever stayed in, staff were fabulous even by 4Ss standards, rooms are large and very comfortable, food in both restaurants is excellent, location on the west side of...More

Thank hobsononholiday
Reviewed 3 weeks ago

This is the most gorgeous place in Hangzhou--expensive but worth it if you can afford it. The views and nature and service are outstanding. Delia at the concierge desk wowed us with her kindness and immediately helped me with a brochure about the birds of...More

Thank Bostoncaroline
Reviewed 3 weeks ago

Classic Chinese architecture, stunning grounds and great service. Terrific staff. Felt looked after at all times. Its position backing onto West Lake can not be beaten. Stepping out of the back gate it possible to walk for miles through an exquisite landscape. Stayed in a...More

Thank Annette22P
Reviewed 4 weeks ago

We got a great deal of buy 2 nights get 1 free. The savings on 1 extra night at the hotel meant that we could spend on a tea gathering private tour organized by Four Seasons, cost was RMB1500 for two persons including private car...More

Thank Winnie T
Reviewed 4 weeks ago

My husband and I chose the Four Seasons Hangzhou at West Lake to celebrate our 30th wedding anniversary when we were living in China. Absolutely gorgeous! The staff went above and beyond what I was expecting to make this a very memorable occasion - one...More

1  Thank Ruth S
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Price range
US$506 - US$977 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#231 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$506 - US$977 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#231 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (758)
Room & Suite (632)
Dining (148)
Pool & Beach (101)
Amenities (65)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
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gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
Room Tips
"Stayed in a Grand Premier Room. For us, it was worth the extra cost to have the outdoor terrace."
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"Whole hotel is non-smoking, so just ask for a garden view. Can hear birds chirping while taking a bath next..."
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"Premier room is really a suite - overlooking the gardens - so romantic!"
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"Choose a room with a patio to enjoy the beauty indoors and out."
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