We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
27/8/2017 28/8/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Four Seasons Hangzhou at West Lake

    No.5 Lingyin Road, Hangzhou 310013, China
    Hotel website
    Save
    Best prices for your stay
    27/8/2017 28/8/2017
    Lock in the lowest price from our partners
    US$586
    View Deal
    Traveller (671)
    Room & Suite (547)
    Dining (145)
    117 Health Hotel
    1 review
    #1,189 of 2,414 hotels in Hangzhou
     
    Lotus Glade Hotel 52 Villa
    39 reviews
    #853 of 2,414 hotels in Hangzhou
     
    Jiade Fashion Hotel (Hangzhou Huanglong)
    7 reviews
    #603 of 2,414 hotels in Hangzhou
     
    Huabei Hotel
    16 reviews
    #1,342 of 2,414 hotels in Hangzhou
     
    Overview
    • Excellent84%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Four Seasons Hangzhou at West Lake
    Special Offer: Bed and Breakfast
    Hotel packages
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel_hsx","template":"ibex_photo_carousel_hsx__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel_hsx__nav_controls"}},"scriptFlags":null}
    117 Health Hotel
    1 review
    #1,189 of 2,414 hotels in Hangzhou
     
    Lotus Glade Hotel 52 Villa
    39 reviews
    #853 of 2,414 hotels in Hangzhou
     
    Jiade Fashion Hotel (Hangzhou Huanglong)
    7 reviews
    #603 of 2,414 hotels in Hangzhou
     
    Huabei Hotel
    16 reviews
    #1,342 of 2,414 hotels in Hangzhou
     
    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from US$584.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Hangzhou hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "c590cf7036344cb4904a50c5c7c4fa5f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1733741,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[49832940],"additionalContentIds":[],"pollCount":0,"checkin":{"day":27,"month":8,"year":2017},"checkout":{"day":28,"month":8,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":585,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"c590cf7036344cb4904a50c5c7c4fa5f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":586,"lowestMetaPrice":584,"additionalPartner":false,"highestMetaPriceDisplay":586,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":586,"lowestMetaPrice":584,"highestMetaPriceDisplay":586,"hotelName":"Four Seasons Hangzhou at West Lake","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImM1OTBjZjcwMzYzNDRjYjQ5MDRhNTBjNWM3YzRmYTVmIiwiQUlLIjoiNDM5MWY0YzI3OGZmNDU2ZWFmYTQ5OWJlMzc5NWIzMmIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "27/08/2017", "checkOut": "28/08/2017", "lowestPrice": "US$584", "hasDates": true, "hacComplete": false, "contentIdMappings": {"53960053":"TravelocityEWS","79500878":"CheapTicketsEWS","49832940":"BookingCom","76493431":"Hotwire","109237419":"HotelsCom2IB","34637642":"Expedia","78938075":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (489)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 336 reviews

    Reviewed 3 days ago

    My husband and I decided to travel to Hangzhou after a business trip and we couldn't have been happier with our choice. The bullet train from Shanghai is very easy so we would definitely recommend it if you are looking to extend your trip to...More

    Thank 626tanial
    Management response:Responded yesterday

    Dear 626tanial, Thank you for taking your precious time to share your review of Four Seasons Hangzhou at West Lake via Tripadvisor! I am pleased you enjoyed the excursions organized by our team and hotel facilities. I was delighted to learn that you visited our...More

    Reviewed 3 days ago via mobile

    We spent one night at this hotel in early August as a quick getaway. The staff at this hotel are amazing. They go out of their way to help make you feel at home. We had an outstanding dinner at their Chinese restaurant, again with...More

    Thank Jim L
    Management response:Responded yesterday

    Dear Jim L, Thank you for sharing your recent experience with Four Seasons Hangzhou at West Lake via Tripadvisor! I was delighted to learn that you enjoyed our Chinese Restaurant and our staff go out their way to make you feel at home. I have...More

    Reviewed 1 week ago

    The staff and service team were exceptional. Congratulations to the hotel manager and his team. Well done! Setting and room design / decor was beautiful. Sleep experience was very peaceful. Dining experience (private dining room) was also quite special.More

    Review collected in partnership with Four Seasons
    Thank G3944GOmichaelp
    Management response:Responded 1 week ago

    Dear G3944GOmichaelp, Thank you for sharing your insight of your stay with Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you have a exceptional experience from our staff and service team. Whatever success we achieve in meeting the needs...More

    Reviewed 2 weeks ago via mobile

    We went there with parents and our son. The hotel was beautiful and comfortable , staff were very attentive and thoughtful: The location is absolutely ideal, hotel is stylish and the rooms are generous and comfortable. I received a pregnancy pillow, and my husband received...More

    Thank Natalie K
    Management response:Responded 1 week ago

    Dear Natalie K, Thank you for taking time to share your experience at Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you enjoyed hotel services and little touches that we tried to make your stay more comfortable. I am...More

    Reviewed 3 weeks ago

    The checkin was smooth while there was no personal welcome. The room we booked has a small garden on the first fool while the view was very limited inside the garden and generally the details were very dirty and lack of maintenance. We deeply regret...More

    Thank TimGiotia_Ren
    Management response:Responded 3 weeks ago

    Dear TimGiotia_Ren, Thank you for taking time to share your precious review via Tripadvisor! I was sorry to learn that our staff didn't personalize your check in experience and you noticed our garden needed further maintenance. These are very concerning and I have reviewed it...More

    117 Health Hotel
    1 review
    #1,189 of 2,414 hotels in Hangzhou
     
    Lotus Glade Hotel 52 Villa
    39 reviews
    #853 of 2,414 hotels in Hangzhou
     
    Jiade Fashion Hotel (Hangzhou Huanglong)
    7 reviews
    #603 of 2,414 hotels in Hangzhou
     
    Huabei Hotel
    16 reviews
    #1,342 of 2,414 hotels in Hangzhou
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$471 - US$750 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Hangzhou
    • #2 Luxury Hotel in Hangzhou
    • #2 Spa Hotel in Hangzhou
    • #2 Business Hotel in Hangzhou
    • #3 Family Hotel in Hangzhou
    • #57 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 81
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity, Booking.com, Expedia, Agoda, Cheap Tickets, Orbitz, Ctrip TA, Priceline, Cancelon, Hotwire, TripOnline SA and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou ,
    • 4 Seasons Hangzhou At West Lake
    Add Photo Photos
    Traveller (671)
    Room & Suite (547)
    Dining (145)
    Pool & Beach (94)
    Hotel & Grounds (484)
    Bathroom (28)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    Lotus Glade Hotel 52 Villa
    39 reviews
    .39 km away
     
    Huabei Hotel
    16 reviews
    .61 km away
     
    117 Health Hotel
    1 reviews
    .51 km away
     
    Jiade Fashion Hotel (Hangzhou Huanglong)
    7 reviews
    .72 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    147 reviews
    .18 km away
    WL Bistro (Four Seasons Hotel Hangzhou at West Lake)
    28 reviews
    .54 km away
    Amigo Restaurant & Bar
    41 reviews
    .76 km away
    Pur Restaurant
    6 reviews
    .87 km away
    Nearby Attractions
    Su Causeway
    254 reviews
    .61 km away
    Gu Shan (Solitary Hill)
    431 reviews
    1.36 km away
    Ping Hu Qiu Yue
    386 reviews
    1.39 km away
    Hangzhou Botanical Garden
    126 reviews
    .42 km away
    Ask a question
    Questions & Answers
    gigiweit
    19 January 2017|
    Answer
    Response from bpr18 | Reviewed this property |
    Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
    0
    Votes
    Tonya M
    3 April 2016|
    AnswerShow all 2 answers
    Response from Rob K | Reviewed this property |
    I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
    0
    Votes
    vivio33
    19 March 2016|
    Answer
    Response from rhs633 | Reviewed this property |
    Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
    0
    Votes
    Room Tips
    "Get tickets for the West Lake show"
    Read review
    "With private garden"
    Read review
    "All the rooms are spacious but choose one on the lake"
    Read review
    "We had a lagoon suite room, private, spacious and lovely view"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing