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Four Seasons Hangzhou at West Lake

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Four Seasons Hangzhou at West Lake
Four Seasons Hangzhou at West Lake
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444 Reviews from our TripAdvisor Community

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Showing 307: English reviews
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Pasadena, California
Reviewed 4 days ago NEW

Even before arriving we felt welcome to the hotel since Michele sent us an email welcoming us in advance of our visit --- and one following the visit as well. The hotel is WONDERFUL; the restaurant is ranked one of the best in China, and it IS! Wonderful setting, terrific room, responsive and pleasant staff. It is worth going out...

Review collected in partnership with Four Seasons
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Thank WorldTravelers91105
San Francisco, United States
Reviewed 1 week ago

Hotel location, staff services, and landscaping of the property are all excellent. The West Lake is within waking distance so very convenient. The amenities at the hotel are awesome so it is quite enjoyable to just spend the day and relaxing on the property too.

Review collected in partnership with Four Seasons
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Thank williamliangchengt
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear williamliangchengt Pursuant to your stay in Four Seasons Hangzhou at West Lake, thank you for your Tripadvisor review and we are really delighted you found the hotel location, staff services, and landscaping to be all 'excellent'. I look forward to welcoming you back to your Hangzhou home soon. Sincerely Alastair

Chicago
Reviewed 1 week ago

Breakfast is fantastic. A perfect blend of Asian and Western foods. Vicky and her team were tremendously hospitable. She worked hard to make sure we had a great time. The grounds of the hotel are incredible. Besides being in a different country, we felt like we were in a different time period. My wife and children said that this was...

Review collected in partnership with Four Seasons
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Helpful?
Thank robertkR1779VU
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear robertkR1779VU Many thanks for your very kind Tripadvisor review of Four Seasons Hotel Hangzhou at West Lake. We are all delighted you found our breakfast to be 'fantastic' and our Chinese gardens 'incredible'. It is also great to read you were so well taken care of by our team, especially Vicky. I really liked that your wife and children...

Singapore, Singapore
Reviewed 2 weeks ago via mobile

We used the hotel as a base to tour Westlake. The location is within walking distance to Westlake and there are also many shops and restaurants nearby. It is an entirely different world the moment you step in- away from the crowds and noise at the tourist attractions. Welcomed respite after a long day of walking. Service staff are very...

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Helpful?
Thank mptan2015
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear mptan2015 My sincere thanks for your Tripadvisor review from your stay with us at Four Seasons Hangzhou at West Lake. I really liked your description of walking in to our hotel as an "entirely different world away from the crowds and noise", we are indeed very tranquil and I am also glad you got to enjoy a walk in...

Sydney, Australia
Reviewed 4 weeks ago

Vicky Yang/Customer Experience Office really did a good job to keep my family enjoyed the hotel. She provided advice which really thoughtful and show good experience in customer experience. I would definitely recommend my family and friend to stay with 4 season.

Review collected in partnership with Four Seasons
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1Thank jinchungw
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear jinchungw Thank you for your Tripadvisor review and your very complimentary comments on our Guest Experience Officer, Vicky Yang, indeed that she was 'really thoughtful' and provided you with a 'good experience'. I am delighted that you would definitely recommend your family and friends to stay at Four Seasons Hotel Hangzhou at West Lake. I look forward to welcoming...

Los Angeles, California
Reviewed 4 weeks ago

The Four Seasons West Lake was a total delight. Everything was perfect, from the check-in staff, to the gorgeous room and common areas, to caring concierges, and the amazing restaurant. Would love to come back and spend more time at this property.

Review collected in partnership with Four Seasons
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1Thank KayPDR
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear KayPDR I would like to sincerely thank you for your Tripadvisor review, especially reading that you found us to be 'a total delight' and that 'everything was perfect'. It was also very kind of you to highlight our caring staff, which I will be delighted to share with them. I look forward to welcoming you back to your Hangzhou...

Reviewed 4 weeks ago via mobile

second trip to hangzhou in almost 10 years and things are still pretty, except you see a lot more people on street and many more cars. traffic is lot worse than before. but the hotel is so quite and nice. everything is in detail and meticulous. room service is very high standards. facilities are complete and high quality. we enjoyed...

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2Thank JoansTravel
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear JoansTravel Thank you for your very kind Tripadvisor review, I am sure you experienced a very different stay in Hangzhou than ten years ago ... luckily our hotel and Chinese gardens let you escape all the increased hustle and bustle of the city, so you could relax. I look forward to welcoming you back to your Hangzhou home soon,...

San Diego, California
Reviewed 16 March 2017

Well, I finally visited Hangzhou again last week and of course couldn't wait to stay at the Four Seasons Hangzhou, West Lake. Boy, I wish I could stay longer but this time I was alone on a business trip and wouldn't dare stay longer without my wife being with me. She loves it too. Well, this is my third time...

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1Thank George H
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear George H I am delighted that you got to return to beautiful Hangzhou and thank you for staying with us, at Four Seasons Hotel Hangzhou at West Lake, once again. It is great that you found your return experience with us to be 'amazing' and we look forward to welcoming you (and your wife) back once again to your...

United Kingdom
Reviewed 5 March 2017

This was a family holiday / business trip with our 14 year old son. Firstly the internet works and is fast!!! BIg result for both son and work. The hotel is next to the beautiful lake and the room was fabulous and we were totally spoilt, so much so we extended our stay. The spa and indoor pool was very...

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Helpful?
1Thank sharon L
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear sharon L Thank you for your Tripadvisor review from your family holiday at Four Seasons Hotel Hangzhou at West Lake. Glad we kept your 14 year old son well connected and well fed, both vital to a great family holiday. I am very happy to read that you found our service to be '7-star' and that the hotel has...

New York
Reviewed 26 February 2017 via mobile

This is our 2nd time in China and we wanted to go to Hangzhou because we heard it was beautiful, relaxing but still had lots to see and do in the surrounding area. We decided to stay at the Four Seasons and are glad that we did. We arranged to have someone from the hotel pick us up at the...

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2Thank Evan G
Alastair M, General Manager at Four Seasons Hangzhou at West Lake, responded to this review

Dear Evan G My sincere thanks for your Tripadvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. Never good to delayed but I am glad our driver was there to get you to the hotel as quickly as possible. It is great that you enjoyed our 'very spacious' rooms and that our staff were 'nice and...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight. ... more   less 

Additional Information about Four Seasons Hangzhou at West Lake

Address: No.5 Lingyin Road, Hangzhou 310013, China
Region: China > Zhejiang > Hangzhou
Price Range: €457 - €1,704 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hangzhou at West Lake 5*
Number of rooms: 81
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Orbitz, Cheap Tickets, Travelocity, Ctrip TA, Hotwire, TripOnline SA, Priceline and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hangzhou At West Lake
Four Seasons Hangzhou At West Lake Hotel Hangzhou
Hotel Style:
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#3 Spa Hotel in Hangzhou
#3 Family Hotel in Hangzhou
#5 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hangzhou at West Lake staff and other travellers.
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Questions? Get answers from Four Seasons Hangzhou at West Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are spacious but choose one on the lake”
georgehJ6342JL, 16 Mar 2017 | Read review
“We had a lagoon suite room, private, spacious and lovely view”
975sharonL, 4 Mar 2017 | Read review
“We had 3 rooms and all were equally nice. Very spacious, and big bathrooms.”
jkjldk, 4 Jan 2017 | Read review
“try dimsum and the muffin at breakfast”
808andrianh, 29 Dec 2016 | Read review
“We only experienced room 221 and it was nice.”
198benjamins, 23 Nov 2016 | Read review
5 of 5