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    Four Seasons Hangzhou at West Lake

    No.5 Lingyin Road, Hangzhou 310013, China
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    1/10/2017 2/10/2017
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    US$813US$977
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    Traveller (695)
    Room & Suite (548)
    Dining (145)
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    Overview
    • Excellent84%
    • Very good11%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Four Seasons Hangzhou at West Lake
    Special Offer: Bed and Breakfast
    Hotel packages
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    Shangri La Hotel Hangzhou
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    #26 of 2,418 hotels in Hangzhou
     
    Zhejiang Narada Grand Hotel
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    Tea Boutique Hotel
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    West Lake State Guesthouse
    130 reviews
    #45 of 2,418 hotels in Hangzhou
     
    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (508)
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    1 - 5 of 344 reviews

    Reviewed 1 week ago

    We enjoyed two wonderful days at this Four Seasons Hotel. The property is beautiful, with garden paths, an inviting pool area and nice outdoor sitting spaces. The room was very spacious, nicely decorated, with great attention to detail. We were on the second floor, which...More

    Thank Adam L
    Management response:Responded 6 days ago

    Dear Adam L, Thank you for sharing your feedback with us at Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you enjoyed the personal attention from Vicki and our concierges. As you had described that you can definitely let...More

    Reviewed 1 week ago

    Wayne, the hotel manager provides a level of service unparalleled to other hotels. We were warmly welcomed by him and his staff and promptly checked in, after a long arduous day of travel. Make sure to get a room rate that includes breakfast. The breakfast...More

    Thank brentv201
    Management response:Responded 6 days ago

    Dear brentv201, Thank you for sharing your excellent review about Four Seasons Hangzhou at West Lake via Tripadvisor. I would like to thank you for all the kind words on your review and I am very fortunate to work with a team of professional and...More

    Reviewed 1 week ago

    The Four Seasons in Hangzhou is a truly exceptional experience. It is a beautiful hotel in a gorgeous location with wonderful staff. The private breakfast on the lake and the spa visit were highlights. I would recommend this to anyone going to Hangzhou for business...More

    Review collected in partnership with Four Seasons
    Thank J1982JPjenniferj
    Management response:Responded 5 days ago

    Dear J1982JPjenniferj, Thank you for taking your valuable time to share your review of Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you enjoyed our newly launched boat breakfast on the lake that take you through the private water...More

    Reviewed 1 week ago via mobile

    So they say “上有天堂,下有蘇杭” but they forgot to mention Four Seasons Hangzhou. I couldn't imagine best place to stay at Hangzhou.The room are very spacious&neat. Service is very kind and helpful. Not to mention Jin Sha restaurant .. not only the service, but also ideally...More

    Thank Karolina K
    Management response:Responded 5 days ago

    Dear Karolina K, Thank you for sharing your review of Four Seasons Hangzhou at West Lake via Tripadvisor. We love your inclusion of Four Seasons Hangzhou in “上有天堂,下有蘇杭”. We were also excited to learn that you enjoyed Jin Sha restaurant dishes and our neat and...More

    Reviewed 2 weeks ago

    With weather cooling off, my wife and I came to Hangzhou from Shanghai for a quick weekend getaway. We decided on Four Season because the decor while is Chinese in theme, it is still modern and sophisticated; other 5 stars looked too zenish. Pros: Great...More

    Thank MinYing
    Management response:Responded 5 days ago

    Dear MinYing, Thank you for sharing your feedback of your stay at Four Seasons Hangzhou at West Lake via Tripadvisor. I was delighted to learn that you enjoyed our services, well maintained hotel and best dining in Jin Sha restaurant. I have reviewed your comments...More

    Shangri La Hotel Hangzhou
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    151 reviews
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    Tea Boutique Hotel
    239 reviews
    #34 of 2,418 hotels in Hangzhou
     
    West Lake State Guesthouse
    130 reviews
    #45 of 2,418 hotels in Hangzhou
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Heated pool
    • Indoor pool
    • Outdoor pool
    • Hot Tub
    Details
    • Price range
    • US$518 - US$865 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Romantic Hotel in Hangzhou
    • #2 Spa Hotel in Hangzhou
    • #2 Business Hotel in Hangzhou
    • #3 Luxury Hotel in Hangzhou
    • #3 Family Hotel in Hangzhou
    • #58 Best Value Hotel in Hangzhou
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 81
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Expedia, Orbitz, Booking.com, Agoda, Priceline, Ctrip TA, Travelocity, Cheap Tickets, Cancelon, Hotwire, TripOnline SA and HotelQuickly so you can book your Four Seasons Hangzhou at West Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • China >
    • Zhejiang >
    • Hangzhou
    • Also Known As
    • Four Seasons Hangzhou At West Lake Hotel Hangzhou ,
    • 4 Seasons Hangzhou At West Lake
    Add Photo Photos
    Traveller (695)
    Room & Suite (548)
    Dining (145)
    Pool & Beach (94)
    Hotel & Grounds (507)
    Bathroom (28)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
    West Lake State Guesthouse
    130 reviews
    2.08 km away
     
    Zhejiang Narada Grand Hotel
    151 reviews
    2.00 km away
     
    Tea Boutique Hotel
    239 reviews
    1.90 km away
     
    Shangri La Hotel Hangzhou
    811 reviews
    .94 km away
     
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    148 reviews
    .17 km away
    WL Bistro (Four Seasons Hotel Hangzhou at West Lake)
    28 reviews
    .54 km away
    Amigo Restaurant & Bar
    41 reviews
    .76 km away
    Pur Restaurant
    6 reviews
    .87 km away
    Nearby Attractions
    Su Causeway
    256 reviews
    .61 km away
    Gu Shan (Solitary Hill)
    431 reviews
    1.36 km away
    Ping Hu Qiu Yue
    386 reviews
    1.39 km away
    Hangzhou Botanical Garden
    128 reviews
    .42 km away
    Ask a question
    Questions & Answers
    gigiweit
    19 January 2017|
    Answer
    Response from BPR18 | Reviewed this property |
    Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
    0
    Votes
    Tonya M
    3 April 2016|
    AnswerShow all 2 answers
    Response from Rob K | Reviewed this property |
    I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
    0
    Votes
    vivio33
    19 March 2016|
    Answer
    Response from rhs633 | Reviewed this property |
    Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
    0
    Votes
    Room Tips
    "Get tickets for the West Lake show"
    Read review
    "With private garden"
    Read review
    "All the rooms are spacious but choose one on the lake"
    Read review
    "We had a lagoon suite room, private, spacious and lovely view"
    Read review
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