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InterContinental Hangzhou

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#9 of 2,334 Hotels in Hangzhou
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InterContinental Hangzhou
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315 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Hangzhou
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Showing 150: English reviews
Cambridge, United Kingdom
Reviewed 30 November 2016

Interesting architecture (and the biggest hotel atrium I've ever seen); high-spec and very comfortable rooms; excellent food (breakfast, lunch and dinner). The top floor of the hotel has an very well equipped fitness suite with a full sized (curved) swimming pool and sauna. But the very best that can be said of this hotel is that the staff are excellent:...

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Helpful?
Thank Paul C
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after you stay with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. It is comments like this they strive towards every day. I could not agree with you more that we are extremely lucky with unique design and magnificent golden...

Hong Kong, China
Reviewed 21 November 2016

Very attractive from its appearance to the room. Great view. Service was marvellous. Front Desk, Billy, was kind and professional, introduced have me signed up for IHG membership and start enjoying different benefits. Housekeeping and breakfast wait staff were friendly and attentive. Will be back :)

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Thank JoNavigates
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time.Your kind comments about the food and service we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. we do hope that we will have the opportunity...

Reviewed 8 November 2016 via mobile

I travel a lot on business, so I visit many hotels at the rate of $150-$200 per night. The Intercontinental defenitely stands at the top of the list. First of all, the building itself is stunning. Trust me. When you walk into the lobby and look up, you'll know what I mean. The rooms are huge with everything you can...

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Helpful?
Thank Roy I
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

thank you for taking the time to post a review after you stay with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. It is comments like this they strive towards every day. I could not agree with you more that we are extremely lucky with unique design and magnificent golden...

Reviewed 3 November 2016 via mobile

My husband and I stayed at the Intercontinental Hotel in Hangzhou on the river. It was a last minute reservation, and everything went well. We booked on the club level and the food and service were wonderful. We also were able to get an English speaking guide & had a great trip to the thousand year old water town. Great...

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Helpful?
Thank M M
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time.Your kind comments about the food and service we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. we do hope that we will have the opportunity...

Reviewed 2 November 2016 via mobile

Of course there is the obligatory mention of the amazing building but I'll explain my 4 stars: 1. Hotel in places shows signs of premature aging. For example the gym had a water leak from the ceiling where a repair had been attempted and then fallen down. 2. Only one exercise bike in the gym. 3. Outside my amazingly spacious,...

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Helpful?
Thank Tim H
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for your feedback. We regret we were not able to provide you with the quality of coffee you expected. We are constantly working to improve our menu offerings, and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area, and we will work...

Wales
Reviewed 30 October 2016 via mobile

Had a 2 night business stay here in August, having looked at the pictures of the hotel and its reviews, I was looking forward to staying here. From a distance and at night the exterior looks impressive but close up its showing signs of wear and tear. Check in seemed long winded and a lot of language misunderstandings which slowed...

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Helpful?
Thank grinch99
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Grinch99, Thank you for taking the time to post a review. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. Our aim is to provide our guests with memorable experiences.Please accept my apologies for any inconvenience during your stay . We do...

Hong Kong, China
Reviewed 29 October 2016 via mobile

In general the hotel is good, room is spacious, fully equipped, staff members are friendly. However with such a big brand somehow I expected better. There was a certain strange smell in the room and I needed to turn on the air con to full for a long time. On the day I checked out the housekeeper came in for...

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Helpful?
Thank beatricejhlee
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear beatricejhlee, Thank you for taking the time to post a review. Your kind comments about the staff is much appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. I would like to apologise for any shortcomings that you have encountered during your stay. I have passed these onto the relevant departments concerned. We...

Reviewed 26 October 2016 via mobile

The Hotel is amazing both the architecture and the rooms! It was a great experience to stay overnight in this great place! I give 1 star to the Restaurant and I'm very gently because do not merit even one. We arrived at the restaurant open 24/24 at 10.30... We were 9 persons! We order and they bring food for 4...

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Helpful?
Thank Luca B
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for sharing your experience. Please accept our apologies for any issues that you had encountered during your dining. Please be assured that is not indicative of our usual standards. I have passed this onto Director of F&B Terence Sim, who will be in contact with you personally.We hope that you would give us another chance to meet your...

Reviewed 23 October 2016

This is a 4 star hotel posing as a 5 star hotel. The service was not very good but the location is great and the design of the building stunning. Below the hotel is a huge shopping center invisible fro above ground. Hangzhou is a very historic city having been the favorite of many Emperors and has the magnificent West...

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Helpful?
Thank Shane H
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for your feedback.Please accept our apologies for any disappointments that you had encountered during your stay.We appreciate your comments and will share these with our team so that we can continue to improve our services. We will plan to renovate the aged facilities. We all hope that you would give us another chance to make your experience as...

Bogota, Colombia
Reviewed 22 October 2016 via mobile

The hotel itself is absolutely spectacular, from the outside or inside this place is definitely unique. the area is now a very visited place since there is a lightning show with dancing fountain just in front of the hotel. the service is pretty good ans rooms are very comfortable, my room on particular felt a bit too humid and had...

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Helpful?
Thank Andres R
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to share your experience with us after your most recent stay at InterContinental Hangzhou. I am delighted to hear the hotel as well as service from our team met all your needs and expectations and it is comments like this that they strive towards every day.I could not agree with you more that the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: €119 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#6 Spa Hotel in Hangzhou
#9 Luxury Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#41 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
1 question
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Questions? Get answers from InterContinental Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the river side, and as hi as possible”
  • Room (2)
  • Room (1)
  • Room (3)
 of 5 bubbles IAPA-TRAVELER, 2 Feb 2017 | Read review
“Avoid, go somewhere else”
 of 5 bubbles PFirst123, 3 Jan 2017 | Read review
“I would stay here for Business, not for a vacation spot.”
 of 5 bubbles BobbyPtravels, 1 Jan 2017 | Read review
“For a small expense, a view of the river is well worth it.”
 of 5 bubbles PNC151, 30 Nov 2016 | Read review
“Overlooking the river”
 of 5 bubbles shaneh589, 23 Oct 2016 | Read review
5 of 5