InterContinental Hangzhou
890 reviews
#10 of 2,538 Hotels in Hangzhou
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No.2 East Jiefang Road, Hangzhou 310016 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$186
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Dining (36)
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Hangzhou
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 2,538 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
InterContinental Hangzhou is an excellent choice for travellers visiting Hangzhou, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Given the close proximity of popular landmarks, such as Hangzhou Longjingshan Tea Cultural Village (1.8 mi) and Hefang Street (2.3 mi), guests of Intercontinental Hangzhou Hotel can easily experience some of Hangzhou's most well known attractions.
InterContinental Hangzhou is a family-friendly hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features a concierge and room service. Plus, guests can enjoy a pool and a lounge, which have made this a popular choice among travellers visiting Hangzhou. For guests with a vehicle, parking is available.
If you like seafood restaurants, InterContinental Hangzhou is conveniently located near Hang Zhou Café Courtyard Hangzhou Qianjiang, HuaZhong Cheng Seafood Restaurant, and Tang Gong Seafood Fang.
During your visit, be sure to check out popular attractions like TianduCheng Eifel Tower (0.5 mi), ShiMin ZhongXin DiTie ShangYe (0.3 mi), and SiJiQing ZhongGuo FuZhuang DiYiJie (1.1 mi), which are all within walking distance of the hotel.
Enjoy your stay in Hangzhou!
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Luxury
Languages Spoken
Chinese
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
33Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
No.2 East Jiefang Road, Hangzhou 310016 China
Name/address in local language
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This is a review that has been a long time waiting. I stayed at the Intercontinental Hangzhou about 2 years ago in February 2018, in the middle of winter. But I still remember my experience til this day, hence the late review. For Tripadvisor's sake, I will say I travelled in Feb 2020. Intercontinental Hangzhou, distinguishable by a huge golden ball (which looks like a bright moon in the night). A symbol of I-don't-know-what, but it looks really cool. Location: Just a stone's throw away from the Civic Centre train station, literally out of the station and you cannot miss it. For the adventurous, just a short walk will take you to a shopping mall, Raffles City Centre, which will remind you of the Raffles City in Singapore. Hotel Lobby: Upon entering the main lobby of the hotel, you will realize that the property is catered more for meetings and conventions. The reception itself is located on a different floor. At the reception level, the breakfast restaurant and a bar is located side by side where one can enjoy a quiet evening of drinks, whilst staring at the unique architecture of the building. Check-In: Took longer than usual as we arrived before check in time. The team was young with quite a few staff on training. Nevertheless, they speak sufficient english to maintain a basic conversation and can help with most issues. Duty Manager Duke was most helpful throughout the process. Room: I was lucky enough to get an upgrade to a Deluxe Riverview room, which had a wide view of the Qiantang River. Being winter, the snowfall gave the surroundings a nice white view. Beds were of Intercontinental Standard. A huge bathroom area! Gym/Pool: The gym and pool were on the top floor of the hotel, next to the club lounge. Gym was well equipped, but during the winter days, there seemed to be a lack of heating. Pool area was heated and given the top floor location, provided great views over the river as well. Club Lounge: We got the club lounge package for 1 night only, which allowed us to enjoy the cocktail and canapes hour in the evening with free flow of alcohol and light bites. Although we probably ate like a full course dinner. Food was excellent and tasty. Alcohol offerings were pretty standard. Service however, was impeccable. When I wanted to make a mojito myself, and realized there weren't any mint leaves at the bar, a staff member went to the kitchen on the reception floor to get a spring of mint, which I then used to make a mojito and chat up the staff at the same time! Great service. Breakfast: Breakfast was also included in the Club Lounge package. Opt to have breakfast at the restaurant instead. Granted that it is more noisy and loud, the offerings at the restaurant are about 3-4x more than at the Club Lounge. But if you like your peace and quiet in the morning, the Club Lounge would be the place for you. There was a good mix of local dishes and international cuisines available, and being winter, we definitely filled our bellies to the brim. Overall: Fantastic property in the heart of Hangzhou. There isn't much to do in the surrounding areas, didn't explore much either due to it being winter. But hey, it's an Intercontinental. Enjoy it!…
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Date of stay: February 2020
Rooms
Location
Service
1 Helpful vote
Helpful
Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 26 Feb 2020
Dear guest, thank you for taking the time to provide us with detailed feedback following your stay with us. I am pleased to hear we were able to make your stay a memorable one. It is always refreshing to receive the positive comments especially when it is regarding the team here. As you mentioned, our hotel is the city’s landmark with unique design and magnificent golden globe exterior. Hotel is directly adjacent to a station of Metro Line 4 for convenient cross-city access. The spacious guestroom boasts floor to ceiling windows that offers panoramic views of the Qiantang River or the scenic city, as well as the light show or musical fountain at the night. We highly appreciate our guests’ comments and our aim is to provide our guests with wonderful experiences. We all look forward to having another opportunity to welcome you in the future.
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+1
First visit to Hangzhou with hubs and child. Large room with plenty of room for extra bed. Spacious bathroom with tub with large lounge area to relax. Not the most vegetarian friendly hotel. Vegetarian food offering during breakfast or buffet dinner was very limited. However they do have a signage for for vegetarians to request/inform for more food. Most enjoyable is the service. We had top Notch customer service at the member area; from offering ginger tea to us for our flu to our train tickets booking. Well done to Miranda and teammates!
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Date of stay: December 2019Trip type: Travelled with family
1 Helpful vote
Helpful
Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 15 Jan 2020
Dear guest, thank you for taking time to share your comments with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. I have passed your comments to Miranda and teammates. Your comments about vegetarian will be taken into account. Thank you once again, and looking forward to welcome you back in future.
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Thank you Becky and Zhao ge for serving us . Also special mention about the front desk Robin . Thank you so much for everything.The best Best service that we have since we visit China. Keep it up!!!!!
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Date of stay: January 2020Trip type: Travelled with friends
Helpful
Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 8 Jan 2020
Dear guest, thank you for taking time to share your comments when you stay in InterContinental Hangzhou. I have shared your comments with our front desk staffs you mentioned, who will continuously provide IHG True Hospitality. We aim to deliver the outstanding experiences to all of our guests, thank you once again, and we all look forward to welcoming you back in your next trip to Hangzhou.
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When we arrived it was just next to the road contraction that time, the entrance was huge, we were staying for 3 days 2 nights. We know about this hotel because most of the no. 1 leaders have stayed here during the G20 and by its unique building shape round almost like a ball. I went up to my room with the elevator and you could see the amazing view inside the building. When I enter the room, I was amaze by its space sooo spacious. It has small walking wall-drop, next to it is en-suite bathroom where it has glass wall overlooking directly to your bedroom, the view from the room is overlooking to the Hangzou city and to the Qiantang river. You have so many options for your breakfast too. the down part is English with the room service, we ordered fried rice in the evening and it was delivered after 45 minutes and WHAT!!!! it was PANINI, the waiter said will change it, as we were to hungry then we accepted the panini instead of waiting another 45 minutes. I order extra mineral water, it was about midnight and my friend was sleeping. the guy who delivered the 2 bottle of water was rang the bell like 100 times without stopping, and stop only until the time I opened the door. Never expect someone will ring your door that way like something very urgent and danger happen outside the door. WHY!! You may seen it a 5 star hotel from its building and facilities but not on their service, I hope you could train batter on your service so this will not happen again to other guests who stays at your hotel.…
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Date of stay: October 2019
Value
Service
Sleep Quality
Helpful
Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 17 Dec 2019
Dear guest, thank you for sharing your experience at InterContinental Hangzhou. Please accept our sincere apologies for all the disappointments that you had encountered during your stay. I promise that those were not our normal service level. I have passed your comments to the relevant department to follow up. It is difficult to identify you from the profile on this website, and I would very much like to discuss your experience with you in more details. If I could please ask you to contact me via email on grm@hangzhouic.com. Thank you once again for the time to share your experience and I hope to welcome you and your friend back to the InterContinental Hangzhou.
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+1
The hotel structure is very unique and the room are nice and comfortable. The lobbyis at 5th floor. At check-in, Chloe was very nice and help me to arrange a higher floor room. I got a river view room and it was very nice. The room is big and bed is comfortable. Next to the hotel is an outlet mall and the Hangzhou Opera House.
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Date of stay: December 2019Trip type: Travelled with friends
Helpful
Response from FranksonLee, General Manager at InterContinental Hangzhou
Responded 12 Dec 2019
Dear guest, thank you for taking time to share the comments with us. We are glad to hear that you enjoyed your stay here and our outstanding service delivered by the team earned your recognition. Our unique design and magnificent golden globe architecture are not only the city’s landmark, but also the new night scenery for tourism. We are looking forward to creating more unforgettable experience for you in the coming future.
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PRICE RANGE
US$126 - US$186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
384
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Claim Your Listing Frequently Asked Questions about InterContinental Hangzhou
Which popular attractions are close to InterContinental Hangzhou?
Nearby attractions include Hangzhou Theater (0.3 km), TianduCheng Eifel Tower (0.9 km), and ShiMin ZhongXin DiTie ShangYe (0.6 km).
What are some of the property amenities at InterContinental Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to InterContinental Hangzhou?
Conveniently located restaurants include Hang Zhou Café Courtyard Hangzhou Qianjiang, City Bistro - Hangzhou Marriott Hotel Qianjiang, and Din Tai Fung Wanxiangcheng.
Are there opportunities to exercise at InterContinental Hangzhou?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does InterContinental Hangzhou have an airport shuttle?
Yes, InterContinental Hangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental Hangzhou?
Many travellers enjoy visiting Former residence of Xueyan Hu (4.0 km), Yanggong Dike (7.7 km), and King Qian's Memorial (5.2 km).