We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

InterContinental Hangzhou

Show Prices
#8 of 2,303 Hotels in Hangzhou
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
InterContinental Hangzhou
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

301 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 141: English reviews
Dubai
Reviewed 5 days ago NEWvia mobile

Very happy to stay at this property. Stayed for three nights. Welcoming staff. Concierge head is the best person. Restaurants in the hotel makes life much easier. Would recommend this hotel any day. Thankyou.

 Report
Helpful?
Thank anshulganga
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time. Your kind comments about the restaurant we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. We do hope that we will have the opportunity to...

Cambridge, United Kingdom
Reviewed 1 week ago

Interesting architecture (and the biggest hotel atrium I've ever seen); high-spec and very comfortable rooms; excellent food (breakfast, lunch and dinner). The top floor of the hotel has an very well equipped fitness suite with a full sized (curved) swimming pool and sauna. But the very best that can be said of this hotel is that the staff are excellent:...

 Report
Helpful?
Thank PNC151
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after you stay with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. It is comments like this they strive towards every day. I could not agree with you more that we are extremely lucky with unique design and magnificent golden...

Hong Kong, China
Reviewed 2 weeks ago

Very attractive from its appearance to the room. Great view. Service was marvellous. Front Desk, Billy, was kind and professional, introduced have me signed up for IHG membership and start enjoying different benefits. Housekeeping and breakfast wait staff were friendly and attentive. Will be back :)

 Report
Helpful?
Thank JoNavigates
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time.Your kind comments about the food and service we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. we do hope that we will have the opportunity...

Reviewed 4 weeks ago via mobile

I travel a lot on business, so I visit many hotels at the rate of $150-$200 per night. The Intercontinental defenitely stands at the top of the list. First of all, the building itself is stunning. Trust me. When you walk into the lobby and look up, you'll know what I mean. The rooms are huge with everything you can...

 Report
Helpful?
Thank Roy I
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

thank you for taking the time to post a review after you stay with us. It is always refreshing to receive such positive comments especially when it is regarding the team here. It is comments like this they strive towards every day. I could not agree with you more that we are extremely lucky with unique design and magnificent golden...

Reviewed 5 weeks ago via mobile

My husband and I stayed at the Intercontinental Hotel in Hangzhou on the river. It was a last minute reservation, and everything went well. We booked on the club level and the food and service were wonderful. We also were able to get an English speaking guide & had a great trip to the thousand year old water town. Great...

 Report
Helpful?
Thank M M
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for taking the time to post a review after stay in InterContinental Hangzhou. I am pleased to hear that you have a great time.Your kind comments about the food and service we provide are appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. we do hope that we will have the opportunity...

Reviewed 5 weeks ago via mobile

Of course there is the obligatory mention of the amazing building but I'll explain my 4 stars: 1. Hotel in places shows signs of premature aging. For example the gym had a water leak from the ceiling where a repair had been attempted and then fallen down. 2. Only one exercise bike in the gym. 3. Outside my amazingly spacious,...

 Report
Helpful?
Thank Tim H
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for your feedback. We regret we were not able to provide you with the quality of coffee you expected. We are constantly working to improve our menu offerings, and your comments will help us improve in this area. We hope you will consider staying with us the next time you are in the area, and we will work...

Wales
Reviewed 30 October 2016 via mobile

Had a 2 night business stay here in August, having looked at the pictures of the hotel and its reviews, I was looking forward to staying here. From a distance and at night the exterior looks impressive but close up its showing signs of wear and tear. Check in seemed long winded and a lot of language misunderstandings which slowed...

 Report
Helpful?
Thank grinch99
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear Grinch99, Thank you for taking the time to post a review. We highly appreciate our guests’ comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. Our aim is to provide our guests with memorable experiences.Please accept my apologies for any inconvenience during your stay . We do...

Hong Kong, China
Reviewed 29 October 2016 via mobile

In general the hotel is good, room is spacious, fully equipped, staff members are friendly. However with such a big brand somehow I expected better. There was a certain strange smell in the room and I needed to turn on the air con to full for a long time. On the day I checked out the housekeeper came in for...

 Report
Helpful?
Thank beatricejhlee
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear beatricejhlee, Thank you for taking the time to post a review. Your kind comments about the staff is much appreciated. The staff will be absolutely thrilled to know their hard work is being recognized. I would like to apologise for any shortcomings that you have encountered during your stay. I have passed these onto the relevant departments concerned. We...

Reviewed 26 October 2016 via mobile

The Hotel is amazing both the architecture and the rooms! It was a great experience to stay overnight in this great place! I give 1 star to the Restaurant and I'm very gently because do not merit even one. We arrived at the restaurant open 24/24 at 10.30... We were 9 persons! We order and they bring food for 4...

 Report
Helpful?
Thank Luca B
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for sharing your experience. Please accept our apologies for any issues that you had encountered during your dining. Please be assured that is not indicative of our usual standards. I have passed this onto Director of F&B Terence Sim, who will be in contact with you personally.We hope that you would give us another chance to meet your...

Reviewed 23 October 2016

This is a 4 star hotel posing as a 5 star hotel. The service was not very good but the location is great and the design of the building stunning. Below the hotel is a huge shopping center invisible fro above ground. Hangzhou is a very historic city having been the favorite of many Emperors and has the magnificent West...

 Report
Helpful?
Thank Shane H
Yolanda L, Public Relations Manager at InterContinental Hangzhou, responded to this review

Thank you for your feedback.Please accept our apologies for any disappointments that you had encountered during your stay.We appreciate your comments and will share these with our team so that we can continue to improve our services. We will plan to renovate the aged facilities. We all hope that you would give us another chance to make your experience as...

430 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (366)
Viewed
Hotel & Grounds (55)
Viewed
Room/Suite (34)
Viewed
View from Room (18)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (12)
Viewed
Dining (5)
Viewed
Other (237)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (64)
Viewed
Bathroom (2)
Viewed
Room/Suite (12)
Viewed
Dining (12)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (30)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hangzhou hotels
5.7 km away
Wyndham Grand Plaza Royale Hangzhou
5.2 km away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#6 of 2,303 in Hangzhou
834 reviews
7.2 km away
The East Hotel Hangzhou
The East Hotel Hangzhou
#4 of 2,303 in Hangzhou
275 reviews
Show Prices
Show Prices
Show Prices
5.0 km away
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake
#13 of 2,303 in Hangzhou
516 reviews
8.3 km away
Four Seasons Hangzhou at West Lake
6.5 km away
JW Marriott Hotel Hangzhou
JW Marriott Hotel Hangzhou
#2 of 2,303 in Hangzhou
431 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: €153 - €240 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Ctrip TA, Booking.com, Priceline, Travelocity and HotelTravel.com so you can book your InterContinental Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#4 Spa Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#52 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from InterContinental Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a small expense, a view of the river is well worth it.”
 of 5 bubbles PNC151, 30 Nov 2016 | Read review
“Overlooking the river”
 of 5 bubbles shaneh589, 23 Oct 2016 | Read review
“i stayed at a deluxe room on the 27 floor ( if im not mistaken) and the view to the river was just unbelievable !!”
  • amazing morning view
 of 5 bubbles Ran6806, 7 Oct 2016 | Read review
“As for the river view high floor!”
  • Morning view!
 of 5 bubbles sanyo128, 31 Aug 2016 | Read review
“Rooms facing East Jiefang Road overlook several modern skyscrapers on which a spectacular light show is projected every evening.”
 of 5 bubbles Middle_East_Explorer, 9 Jul 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay