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Banyan Tree Hangzhou

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249 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Shanghai
Reviewed 5 weeks ago

All I can say is wowwwwww! The entire experience was amazing. The grounds are beatutiful with a pond that winds through the property. Rooms have balconies that overlook the beautiful setting. We stayed in a suite-- very luxurious. They had definitely given a lot of thought to all the details. If you want to live like a king/queen, this is...

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Helpful?
Thank CFolds
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Beijing
Reviewed 8 October 2016

Good environment in both room and outside. The room is very big and has a lot of service from bed to bath room. Good view from room, can see rivers and bridges and nice buildings. Very good breakfast.

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Helpful?
Thank 932zhul
Isabel W, Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Satellite Beach, Florida
Reviewed 18 September 2016

I was swept away by a magnificent experience. Spacious rooms designed for luxury with six separate areas. Bathroom super luxurious. The music played in the room was wonderfully relaxing. Entire experience embeds you in culture you are visiting which is better than the cookie cutter Western hotel experience where you retreat to your own culture. Must see Xixi Wetlands Park...

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Helpful?
Thank Kathryn C
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We look forward to welcoming you back to Banyan Tree Hangzhou...

Shenzhen, China
Reviewed 12 September 2016 via mobile

Like an idiot, I ignored the bad TripAdvisor reviews, and expected this hotel to meet the Banyan Tree standards and the standards set by this exorbitant price. Don't make the same mistake I made. Just don't come here. DON'T COME. REALLY. It's the worst hotel in the world. It's filthy, stained walls and carpets, dirty toiletry bags (I could feel...

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Helpful?
3Thank Yosef N
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Yosef , Warmest greetings from Banyan Tree Hangzhou . Thank you for your comments by sharing your staying experience with us. We apologize for the issues you were facing with during your stay in the beginning of June as we are one of famous Banyan Tree hotels in the world with strong brand standard. Certainly guest satisfaction will always...

Singapore, Singapore
Reviewed 22 July 2016

I don't think it is run by Banyan Tree management anymore but the name is there like a franchise. The resort is beautiful with all the Chinese gardens that you'd like to see in a luxurious resort in China, expected of a Banyan Tree resort. The room rates are clearly exorbitant so if you cannot afford it, don't bother. I...

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Helpful?
Thank jumbosstar
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Belldiv99, Thank you for choosing Banyan Tree Hangzhou and for sharing your valuable comments with us. We highly appreciate your compliment and recognition for our environment and facilities. Our hotel is indeed located within such tranquil natural surroundings and we do offer spacious accommodations with contemporary Jiangnan-style design. Besides, we are especially delighted to hear that we managed to...

Hong Kong, China
Reviewed 31 May 2016 via mobile

I was in Hangzhou for work last week and paid a visit to the Banyan Tree on Sat, May 28! Thank you Lawrence for showing me around this charming property! The suite and villa are both nice! Love the way they put rose petals on the bed! The outdoor seating area of the Chinese restaurant is really nice, how I...

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Helpful?
Thank bridgeways
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We would like to thank you for mentioning the great service...

Reviewed 25 May 2016

Starting from a warm welcome from the doorman, a personalize check in process, wonderful suite, thoughtful departure arrangement, I can't give less than 100% in any area for the experience I had in this hotel. The design of the hotel makes you feel like living in heaven and never want to back home. It is definitely my first choice to...

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Helpful?
Thank Daniel G
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our environment and overall services to your satisfaction. We were so happy to read that you enjoyed various aspects...

Reviewed 10 May 2016

> - Very dark rooms > - The Bathroom looks very used > - The restaurant price in the hotel is extremely overpriced (don't go there!) > - Extremely a lot of mosquitoes > + Breakfast is good > + Very Quiet Location

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Helpful?
Thank Andreas K
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you very much for staying with us in Banyan Tree Hangzhou and for taking your time for giving us detailed feedback. Please accept our sincere apologies for disappointment you have experienced with the assurance that we continuously strive to improve our product based on feedback such as yours. It is indeed disheartening to know our product and...

Shangri-La County, China
Reviewed 22 April 2016

Me and girlfriend wanted to have a lovely weekend away from Shanghai and we thought of Banyan Tree Hangzhou, and it was the best decision we made. On arrival the staff were ready to welcome us, and we checked in very swiftly without any delays. The room was awesome, very clean and I had requested a surprise for my girlfriend...

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Helpful?
1Thank Mario P
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you very much for choosing our property Banyan Tree Hangzhou and for sharing your experience with us. We were so happy to read that you enjoyed various aspects of your stay such as the design of the resort and the rooms. As you mention we try to ensure our guests feel at home while also seeing the...

Shanghai
Reviewed 27 March 2016

Just finished a really forgettable weekend at the drab and unfriendly Banyan Tree. Entrance of hotel is blocked off for cars so you have to strain hard with your taxi driver to find the entrance. When you do find it you cant go in (i dont know why because there is a new driveway and nothing there), and so you...

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Helpful?
2Thank tabc102
Isabel W, General Manager at Banyan Tree Hangzhou, responded to this review

Dear Guest, Thank you for your sharing your comments on your recent visit. At the outset we wish to apologize that we have not provided you with the experience we should have. This is very disappointing for us as well. I am sorry to hear of the unpleasant experience you have had during your recent stay in Banyan Tree Hangzhou....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Children Activities (Kid / Family Friendly)

Additional Information about Banyan Tree Hangzhou

Address: No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Price Range: €334 - €553 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Hangzhou 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou
Hotel Style:
#6 Family Hotel in Hangzhou
#37 Luxury Hotel in Hangzhou
#58 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Hangzhou staff and other travellers.
1 question
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Questions? Get answers from Banyan Tree Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Standard Suite is roomier than the upper tier rooms because of the layout.”
  • luxurious bathtub - modern and nice
  • wardrobes flank the sides leading to the bathroom
  • extra chairs beside bedroom area
  • bedroom area (just behind the sitting area) with another TV
  • sitting area with TV
 of 5 bubbles jumbosstar, 22 Jul 2016 | Read review
“Water side villa with view of the pagoda”
 of 5 bubbles tabc102, 27 Mar 2016 | Read review
“Villa was spectacular and very private”
 of 5 bubbles harlemfamily, 6 Dec 2015 | Read review
“The villas are wonderful”
  • Villa Entrance
  • Nice Bedroom
 of 5 bubbles anthonyholland, 24 Jun 2015 | Read review
“120m room. very nice. ”
 of 5 bubbles phyy2001, 9 Mar 2014 | Read review
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