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New Century Grand Hotel

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#27 of 2,351 Hotels in Hangzhou
Certificate of Excellence
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New Century Grand Hotel
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672 Reviews from our TripAdvisor Community

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Showing 61: English reviews
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singapore
Reviewed 4 weeks ago via mobile

Stayed here 2 nights for a conf. Although I was on a non smoking floor, one or more guests lit up & the stale smoke stench came through the Aircon vent which made a good night's sleep impossible. The gym is basic but fit my purpose for a morning run on the treadmill.

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Helpful?
Thank fwlim
Amherstburg
Reviewed 21 March 2017 via mobile

The hotel is beautiful. Very clean. Room has a large tub in front of a glass window into the room. Great for a couple ( not so great for an auntie with teen niece). Staff very friendly. Wanted to open a bottle of wine in our room, they sent someone up right away with cork screw and ice.

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Helpful?
Thank Lucky-Lynns
Colombo, Sri Lanka
Reviewed 21 February 2017

700 roomed hotel with all facilities. Almost all staff don't speak English. Actually None. Not even an English Newspaper at breakfast.!!!. Shows how strong the Chinese economy is!!!. Although very new, dull looking interior design. Breakfast buffet is very good. Didn't have any other meals here. Staff are very good attitude but how to serve without knowing the language.

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Helpful?
Thank Upul G
leotong2017, 经理 at New Century Grand Hotel, responded to this review

Dear guests,Thank you for choosing our hotel,We will strengthen the English training of employees and continue to improve our products, improve service quality.Warmly looking forward to serving you again.

Woodbury, Minnesota
Reviewed 22 January 2017 via mobile

Two problems with this hotel: Smoke and WiFi. We stayed on a non-smoking floor that was very smoky. On our "non smoking" floor there was a receptacle for guests to put out their cigarettes. During our stay, one of the guests was walking down the hallway smoking and put their cigarette out in the receptacle prior to entering the elevator....

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Helpful?
1Thank Chuck S
leotong2017, 经理 at New Century Grand Hotel, responded to this review

Dear guests, thank you for staying in New Century Grand Hotel. Per your recommendations, our management team has been working on the Internet connection across the network. On the one hand, we are in a process of upgrading the internet system. On the other hand, our management team are also monitoring the levels of smoking and encouraging all our guests...

Hangzhou, China
Reviewed 21 December 2016

I didn't sleep in this hotel yet but I already had 2 great business dinners there! It is definitely a good place for people doing business. We get private rooms and a dedicated waitress who never ever leaves any of your glasses empty. The food is delicious (I recommend the beef).... I removed 1 star because for a 5 star...

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Helpful?
Thank Franck M
Jenny x, Manager at New Century Grand Hotel, responded to this review

Honored guest: hello, welcome you to choose to stay in hangzhou kaiyuan names hotel. I'm very sorry bring such trouble to you, we will strengthen the training of employees, are looking forward to your come again next time, you will see our growth. Kai yuan hotel, enjoy what you think! We sincerely look forward to your visit again!

Reviewed 1 November 2016 via mobile

The hotel was packed with alot of visitors. And took us almost half an hour to check in. The receptionist were terrible as we already booked a non smoking room, but they insisted that we booked the smoking room and forced us to stay at smoking room. When we checked with our company who booked the hotel, it's clearly stated...

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Thank WCO87
Dinteloord, The Netherlands
Reviewed 9 August 2016

This hotel is situated in the business district south of Hangzhou. Impressive lobby , grand entrance. Spacious rooms with excellent facilities. Great bed, airconditioning you hardly hear at night and first class bathroom. Restaurants with big variety of food of good quality. The only drawback is that it is about 45-60 minutes away from Hangzhou city center, if you are...

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Thank Hans v
Reviewed 8 August 2016

Great Rooms, very interesting price, very nice breakfast, it´s a typical 5 star chinese hotel. Beautiful gardens in front of the entrance. Very well designed and comfortable pool, large steam room, overall a very good stay. My hotel everytime i need to go to Hangzhou , definetely.

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Thank Luis F
Cape Town Central, South Africa
Reviewed 5 August 2016 via mobile

At the reception no one speak English. The check Inn is very very long. The bedroom was very nice and the bathroom very pleasant. The breakfast was more than correct. The hotel is too far from downtown and take 1h in subway.

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Thank Vanessa M
Geelong, Australia
Reviewed 22 May 2016

The rooms were large, clean and comfortable.Amenities were lacking but i do not use them anyway so was not an issue. The only problem we incurred was the nimber of English speaking staff was lacking. We had to wait for the one to be free to explain our requests. Had a brilliant foot massage on the third floor.

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Helpful?
Thank Deb F

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Short DescriptionThe five-star Hotel in a height of 218 meters is the tallest tower in Hangzhou. The hotel is located in Xiaoshan Central Business District The hotel has 700 rooms.Detail DescriptionNew Century Grand Hotel Hangzhou is located in Xiaoshan Central Business District only 23 Kilometers drive to Xiaoshan International Airport and a stone’s throw at the express way. The hotel is within 30-minute drive to the West Lake, 44 kilometers to the historic city Shaoxing, and 150-minute drive to the metropolitan Shanghai and the port city Ningbo.The hotel has 700 luxury guestrooms of various types. The toilets in all the guestrooms adopt French glass window. You can watch TV directly in the toilets. With Rain Forest sprinkler and Hansgrohe bathroom facilities, the updated guestroom articles will provide you a comfortable stay. Besides, an office area is specially set up in the guestroom with office desk, fax machine, broadband access and various office supplies for the convenience of your business activities.There are all kinds of restaurants and bars such as four seasons, Café Mediterranean, montarcino grills, I ma ri qi janpanese suchi, rose garden bar, lounge bar, cook fun restaurant and clubhouse in the hotel.The famous kitchen chefs always offer our guest variable gastronomies such as hang cuisine, canton cuisine, royal palace bird’s nest, shark fin and abalone and different country style western foods as well.Fitness Center which offers a superior array of outdoor and indoor sports and leisure activities with our exceptional service.It is equipped with the world top-grade LIFEFITNESS fitness facilities and provided with various fitness items like aerobics, strength exercise, free weight lifting, etc. Location: 3Fonderful Times Club boasts items deluxe KTV boxes, show bar, and reflexology room, perfect for your relaxation, therapy, and indulgence. ... more   less 

Additional Information about New Century Grand Hotel

Address: No.818 Shixin Middle Road, Xiaoshan District, Hangzhou 311202, China
Region: China > Zhejiang > Hangzhou
Price Range: €81 - €136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Century Grand Hotel 4*
Number of rooms: 699
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Also Known As:
New Century Grand Hangzhou
Hotel Style:
#14 Business Hotel in Hangzhou
#18 Best Value Hotel in Hangzhou
#25 Luxury Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from New Century Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not much difference in rooms in my opinion”
hansv778, 9 Aug 2016 | Read review
“Overall all rooms are very good. No particular concern on the choosing moment.”
, 8 Aug 2016 | Read review
“Use the massage facilities on the third floor only”
774debf, 21 May 2016 | Read review
“IF staying in this city, stay at the Marriot”
LisaCosby618888, 19 Oct 2015 | Read review
“16th floor and above will have a better view if the sky is clear.”
AMSHL, 8 May 2015 | Read review
5 of 5