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Oakwood Residence Hangzhou

Booking.comUS$103*
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#18 of 2,368 Hotels in Hangzhou
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Oakwood Residence Hangzhou
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224 Reviews from our TripAdvisor Community

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There are newer reviews for Oakwood Residence Hangzhou
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Showing 145: English reviews
Shenzhen, China
Reviewed 4 November 2013

Incredible experience. Had a 4 day stay in HZ with 5 people and preferred a 3 bedroom apartment to multiple rooms in a hotel so chose OR. Great location, wonderful F&B (including the signature Chinese restaurant) and exceptional staff. The apartment itself was perfect, very spacious with all required amenities, functional kitchen and massive living room. Cannot recommend highly enough.

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Helpful?
Thank Matt B
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your trip to Hangzhou last October, and thank you for your wonderful comments which have been shared with all our associates. We hope to welcome you and your family back to Hangzhou soon.

Guangzhou
Reviewed 21 September 2013 via mobile

Room is comfy. It's about a 15 minute cab to Westlake, I prefer to be within walking distance. Nice gym. Service did not seem as good as others boast on here. The guys in charge of opening the front door failed miserably each time I went in and out. Front desk is unenthused but, we're in mainland china so you...

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Helpful?
1Thank Billy C
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Billy, thank you for your comments and feedback. We have shared your concerns with both our security team and front desk associates. We will ensure that we implement training to address the issues. As far as our location, saldy we are unable to move our hotel. That aside, we look forward to welcoming you back sometime in the future. Cheers,...

Petaling Jaya, Wilayah Persekutuan, Malaysia
Reviewed 28 August 2013

The best hotel I've ever stay in Hang Zhou. I travel to Hangzhou every year and this is my first time staying in Oakwood Residence. Excellent hotel which makes you feel just like home. It is so comfortable that I hardly want to get out of the hotel. A thumb up to all staffs whom offered great services. You will...

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Helpful?
Thank GerChw
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

GerChw, Greetings from Hangzhou and the Oakwood. Thank you for your kind remarks and positive feedback. We have shared your comments with all of our associates. We look forward to welcoming you back to the Oakwood Hangzhou on your next visit to our beautiful city. Again, thank you. Cheers, Brian Connelly.

A TripAdvisor Member
Shanghai, China
1 review
Reviewed 19 July 2013

I always really enjoy my stay at the Oakwood in Hangzhou. The staff are great and can't do enough for you and the rooms are fabulous. This is one of the many hotels I stay in during business trips, but it's easily my favorite hotel. I also regularly stay at the Hilton in Hefei, the Hyatt in Jinan and the...

Review collected in partnership with Oakwood
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Thank A TripAdvisor Member
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your very positive compliments about the Oakwood Hangzhou. We are fortunate to have very committed and dedicated associates who's primary focus is to exceed our customer's expectation. We look forward to welcoming you back in the near future. Cheers.

Shanghai, China
Reviewed 29 June 2013

My wife and I had the opportunity to stay in these spacious, beautifully appointed serviced apartments while visiting Hangzhou. As a fan of Oakwood properties throughout Asia, I can say that this is the best I have stayed in during the past few years. The staff is well trained and incredibly courteous, and they really make their guests feel welcome....

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Helpful?
Thank Joel8610
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Dear Joel8610, Thank you for your kind comments. We are pleased to know that you and your wife enjoyed your stay at the Oakwood Hangzhou. We will share your positive remarks with our fellow associates. We do hope if your travels bring you back to Hangzhou, we will have the pleasure of welcoming you back to the Oakwood. Cheers, Brian

Manila, Philippines
Reviewed 11 June 2013

I recently stayed at this property in Hangzhou. The rooms are spacious and spotlessly clean and the quality of food is excellent. The staff are very courteous and you can feel the care and attention along with a very hands on approach of the management team and the general manager Mr Brian Connelly making itself felt throughout the property. Highly...

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Helpful?
Thank Scott G
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Mr. Gill, thank you for your kind words about our Oakwood. We send you the appreciation of all of our associates. We look forward to welcome you "home" to the Oakwood when your travels bring you back to Hangzhou. Cheers, Brian Connelly

San Diego, California
Reviewed 6 June 2013

I have stayed at this hotel three times and I always look forward to coming here. This trip I stayed here for three nights and wished I could have stayed here longer. The rooms are very large and the beds are extremely comfortable. The service is great. The A/C actually worked! The bathrooms are nice and large. There is a...

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1Thank jobethco
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Greetings from Hangzhou. Thank you for your feedback and comments. We were pleased to leanr that you enjoyed your stay at the Oakwood Residence. When your travels bring you back to Hangzhou please let me know and I would be delighted to meet for coffee. Have a lovely weekend. Cheers.

Kuala Lumpur, Malaysia
Reviewed 20 May 2013

Oakwood Residence Hangzhou is located in a quiet, upscale residential guarded area. It is conveniently located about 10minutes to Westlake by taxi and offers guests comfortable rooms and good service. Our party of four took two rooms which included buffet breakfasts and we were surprised by the quality of food served during the breakfasts. The Business Center took care of...

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Helpful?
Thank rayean88
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your kind comments about our hotel and service residence. We have shared your positive remarks with our associates. We are pleased to announce that we have install WiFi in all rooms and it is available on a complimentary basis.We look forward to welcoming you back to the Oakwood Hangzhou. Have a super weekend.

A TripAdvisor Member
Shenzhen, China
1 review
Reviewed 24 March 2013

I am a regular Customer to Oakwood Hangzhou. I am so dislike the clarks working at the front desk at most of my stay. They are not trained well and do not know how to treat their customer in a respect way. For example, One tall Skinny girl got a room in 6th floor where just facing a noisy construction...

Review collected in partnership with Oakwood
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Helpful?
Thank A TripAdvisor Member
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your comments. We appreciate our guest feedback as a way to improve our service. We have reviewed your comments with our Front Desk team so as to implement a policy to ensure that this sort of unfortunate incident does not occur again in the future. We look forward to welcoming you back to the Oakwood Hangzhou on...

Burlington, Canada
Reviewed 23 January 2013

I travel in China on business every 90 days and have experienced a wide variety of hotels. Some, quite good and others you wouldn't wish on your worst enemy. I look forward to my one or two nights in Hangzhou because of this hotel. I have always experienced a pleasant welcome, a room that surpasses my expectations, food that is...

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Thank Steve A

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located within EAC Commercial Center, adjacent to Yellow Dragon Entertainment Complex, Oakwood Residence Hangzhou is 2.5 kilometers from West Lake and Wulin Square. Every comfortable and spacious apartment offers a fully equipped kitchen with separate living and dining area, washer/dryer, home entertainment system, complimentary high speed wired and wireless internet, large bathrooms with rain/drench showers, and the signature Oakwood soft posturepedic bed. Dining options include Oakroom where sumptuous buffet breakfasts and weekend dinner buffets are served along with Chinese a la carte and private dining. Oakleaf Restaurant and Bar offer western and Asian specialties along with a global selection of wines, craft beers, single malts and rare bourbons. The 24 hour Fitness Center has a 25 meter indoor heated lap pool and offers a full range of strengthening/cardio equipment with complimentary Yoga and Pilates classes. Car parking is complimentary for resident guests. ... more   less 

Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Price Range: €87 - €128 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Reservation Options:
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#16 Luxury Hotel in Hangzhou
#24 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Oakwood Residence Hangzhou staff and other travellers.
2 questions
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Questions? Get answers from Oakwood Residence Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Studios are ok but for long stays I would probably recommend a 1 bedroom or larger.”
robinm405, 21 May 2016 | Read review
“Specify if you want a no smoking room.”
123jeromec, 8 Dec 2015 | Read review
“If you want to use pool/gym, get a room in the same tower (can't remember which side)”
ChinaBathMat, 1 Dec 2015 | Read review
“Most likely they will upgrade your room so don't bother for a higher category”
royn206, 19 Sep 2015 | Read review
“High floor room with view in South tower”
chufa, 10 Sep 2015 | Read review
5 of 5
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US$103* /night
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TripAdvisorUS$103
HotelQuicklyUS$173
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Prices are for 1 room, 2 adults
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