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Oakwood Residence Hangzhou

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#14 of 2,327 Hotels in Hangzhou
Certificate of Excellence
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Oakwood Residence Hangzhou
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217 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Reviewed 21 May 2016 via mobile

I stayed at the Oakwood Residence for several months during my stay in China and I had a great time there, thanks to the wonderful staff, very kind and helpful. Nice rooms, great breakfast, and excellent location to go around in the city. If you have to go to Hangzhou Oakwood is your place!

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Helpful?
Thank FabioQV
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Thank you very much for your comments about our wonderful associates, fully equipped serviced apartments, our buffet breakfast and our very central location, which makes temporary living in Hangzhou all that much easier. I sincerely hope to welcome you back to...

Canada
Reviewed 28 April 2016

Spent 2 nights at the Oakwood Residence Hangzhou. I wish it was more, very beautiful room. The shower, Bathtub is interesting. I took a room on the 10th floor overlooking the streets, the view is awesome. I hear cars honking as I write this, but anyhow who stays here long enough knows that Chinese drivers love to honk their car...

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Helpful?
Thank PFDSWolfman
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent visit to this magnificent city. I am delighted you enjoyed your stay with us, and in particular enjoyed our breakfast buffet and the quality of our service. I believe you may have stayed in one of our studio apartments where our Oakwood designed standalone shower is adjacent...

copenhagen
Reviewed 6 April 2016

We went to the Oakwood for their popular breakfast buffet and it was definitely worth it! We arrived a little late on a Sunday but they were quick to seat us and get some complimentary lattes started for us. The selection was nice with some delicious western choices (especially the roasted meat) along side the usual Chinese fare. We only...

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Helpful?
Thank audrey9066
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your great review of our daily buffet breakfast. We believe that a good start to the day with a great breakfast selection is one of the core pillars of hospitality. I am so delighted to read your comments which highlight that our Kitchen and Service associates at Oakwood Residence Hangzhou are providing an exceptional experience to our...

Reviewed 9 March 2016 via mobile

I have been staying at this hotel for nearly two months. Everything including the buffet breakfast is good. The service is excellent and the waiters are nice and polite, especially a Mexican waiter Martin! He was very friendly and helpful!

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Helpful?
1Thank breaker_bun
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to make Oakwood Residence your home in Hangzhou. Your kind comments are very much appreciated. Our goal is to ensure the breakfast buffet suits the taste of all nationalities who reside with us and I am personally delighted to see you comment on this and enjoy our breakfast. I shall pass your recognition onto Martin and...

Beijing, China
Reviewed 1 January 2016

Hotel's location is good and convenient both for business traveler and vacationers. Room settings are generally comfortable with good bedding and well equipped kitchens. The hotel is doing some renovations and potentially rooms will get better. Some rooms are facing the busy street and can be noisy for some. Hotel services are friendly and efficient.

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Helpful?
Thank YQTA
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your recent trip to Hangzhou. I am delighted you found our apartments to be comfortable and to your satisfaction. We are currently refurbishing our South Tower Apartments which will be completed by the end of January. We have taken all precautions to ensure our guests are not disturbed by the...

Tokyo, Japan
Reviewed 9 December 2015

Spacious and fully furnished...I could live here! Service is great, too. I had an issue with wifi and the IT guy came up in under 5 minutes flat. The buffet had a great selection for Western and Easter travelers as well. The Western food, however, looked better than it tasted. :-/

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Helpful?
1Thank Jerome C
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou. We very much appreciate your comments on our spacious, fully furnished and equipped, apartments along with our speed of service. Our daily breakfast and dinner buffet covers a wide variety of cuisine from different countries and we shall pay more attention to the taste of our western cuisine. Again, thank...

River Falls, Wisconsin
Reviewed 7 December 2015

My family of four stayed at the Oakwood Residence while I was on a business trip to Hangzhou. The room was spectacular with marble floors and fully loaded kitchens. The master bath was huge and the walk in closet bigger than our master closet at home. The room had great TV options including free on-demand movies. There were two downsides:...

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Helpful?
1Thank G7104DOchristopherm
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank your for choosing Oakwood Residence for your family during your recent business trip to Hangzhou. I am delighted you enjoyed your stay with us and thank you for your review. Our luxurious apartments are specifically designed to facilitate families who are relocating or staying for a longer period of time. I will personally follow up on the issue of...

England/China
Reviewed 1 December 2015

Everything expected of such a hotel plus a washing machine. Very comfortable rooms to the extent that I looked forward to being posted to Hangzhou. Second best breakfast buffet of all the hotels I used to frequent for work. There was a very good value Japanese/Korean style place upstairs in the neighboring complex.

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Helpful?
1Thank ChinaBathMat
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou on your visit here in August. I am delighted you enjoyed your stay with us and very much appreciate your review. We are very proud of our breakfast buffet and try our best to ensure all nationalities who stay with us receive a good, healthy start every day. Our Fitness...

Hangzhou, China
Reviewed 20 November 2015

I stayed for two months in the Oakwood. My wife joined me for the last three weeks. This is a great hotel. I have been in China 14 times and rule number one is that technology will always go wrong in Chinese hotels. At the Oakwood, when there was a problem, someone was there almost instantly to fix it. The...

Review collected in partnership with this hotel
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Helpful?
1Thank 478geoffreyg
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your extended business trip to this magnificent city. I, along with all our Oakwood associates, appreciate your wonderful and valuable comments. Oakwood's vision is to be the most trusted name in global temporary living solutions and with reference to your comments about our apartment facilities and services I believe...

Hangzhou, China
Reviewed 1 November 2015

I lived for 3 weeks in a beautiful studio apartment in the south tower with big windows and nice view of the city. The apartment is big, comfortable, clean and with excellent wifi connection. Breakfast buffet is rich and delicious. The staff is efficient, pleasant and professional. The area is well served, there are supermarkets, grocery stores, restaurants and banks....

Review collected in partnership with this hotel
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Helpful?
1Thank robertaY6838NK
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your extended visit to this beautiful city. Your comments regarding our location, services, and apartment facilities are very much appreciated and will certainly help future, especially if they are longer term, travelers to Hangzhou in making their decision where to stay. We look forward to welcoming you back to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 

Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Price Range: €93 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Reservation Options:
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#12 Luxury Hotel in Hangzhou
#20 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Oakwood Residence Hangzhou staff and other travellers.
2 questions
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Questions? Get answers from Oakwood Residence Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Studios are ok but for long stays I would probably recommend a 1 bedroom or larger.”
 of 5 bubbles robinm405, 21 May 2016 | Read review
“Specify if you want a no smoking room.”
 of 5 bubbles 123jeromec, 8 Dec 2015 | Read review
“If you want to use pool/gym, get a room in the same tower (can't remember which side)”
 of 5 bubbles ChinaBathMat, 1 Dec 2015 | Read review
“Most likely they will upgrade your room so don't bother for a higher category”
 of 5 bubbles royn206, 19 Sep 2015 | Read review
“High floor room with view in South tower”
 of 5 bubbles chufa, 10 Sep 2015 | Read review
5 of 5