We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oakwood Residence Hangzhou

246 reviews
#22 of 2,497 Hotels in Hangzhou
Save
Traveller (134)
Room & Suite (60)
Dining (8)
Overview
  • Excellent56%
  • Very good37%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (246)Write a Review
Filter reviews
161 results
Traveller rating
92
55
9
3
2
Traveller type
Time of year
LanguageEnglish
More languages
92
55
9
3
2
Show reviews that mention
All reviewswashing machinefull kitchenone bedroom apartmentstayed for weeksswim capwest lakelong stayequipped roomsgym and swimming poolliving roomhigh levelhighly recommend this hotelhang zhoudinner buffetnice poolstayed longerbusiness center
FilterEnglish
Updating list...
1 - 5 of 161 reviews
Reviewed 3 weeks ago

We stayed at this beautiful property for 3 nights with our little puppy. Already at the arrival the hotel staff was very friendly and we received a heartwarming welcome. We had a lot of luggage, but the concierge took care of it and we needn't...More

1  Thank Elyes_Ben_B
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 3 weeks ago

Thank you for taking the time to provide us with your review. We are glad to hear that you enjoyed your stay, receiving such feedback motivates us to continually improve our service delivery. From all of us at Oakwood Residence Hangzhou, we look forward to...More

Reviewed 22 December 2017

The residence is quite decent, and they offer you a gift pack if you plan to stay for a long time. It is quite close (walking distance of 15 min) to Walmart, and it has many eateries down. It is close to the west lake...More

1  Thank Dhara S
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you for taking the time to provide us with your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback...More

Reviewed 21 December 2017 via mobile

I stayed 6 months in this hotel, the service and quality has never disappointed me. No matter what kind of assistance I needed, the staff and the management were always ready to help. There is a sense of dedication at Oakwood Hangzhou that I have...More

Thank PretenderParis
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you for selecting Oakwood Residence as your preferred accommodation choice in Hangzhou. We are glad to hear that you have enjoyed your stay with us and got great experience in our restaurants. We look forward to welcome you soon again. Frederic Lievre frederic.lievre@oakwood.com

Reviewed 19 December 2017

I have stayed in Oakwood Residence for a year in a one-bedroom apartment. Believe me, I have visited over 20 apartments in Hangzhou before making my choice here. I like the cosy ambience and adequate amenities in the hotel apartment. A living room, dining area...More

1  Thank bernardsim
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 25 December 2017

Thank you very much for your feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such feedback from residents like yourself inspire us...More

Reviewed 1 December 2017

My wife and I stayed for 4 weeks. We had a 2 bedroom, 2 bath apartment fully furnished and very well equipped. Including a weird dishwasher that was a challenge to load and to empty. Building is high quality. daily service except on Sunday. Very...More

1  Thank ayl3
Response from Frederic L, General Manager at Oakwood Residence HangzhouResponded 14 December 2017

Thank you for taking the time to provide us with your feedback. I have noted your observations regarding the dishwasher, gym, and our staff English proficiency, rest assured that we will follow up on these matters We hope to welcome you again soon at Oakwood...More

View more reviews
PreviousNext
12345633
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Indoor pool
Details
Price range
US$109 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#24 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$109 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#24 Best Value Hotel in Hangzhou
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (134)
Room & Suite (60)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Michael J
4 August 2017|
AnswerShow all 2 answers
Response from Peter Z | Property representative |
The best way to get from Hangzhou Xiaoshan International Airport is by taxi which takes about 40 minutes depending on traffic and will cost approximately Rmb150 per way. The Chinese name and address for Oakwood Residence... More
0
Votes
Peter W
4 September 2016|
Answer
Response from Peter Z | Property representative |
Hangzhou East (dong) Station is the best station to alight from when coming into Hangzhou on the high speed trains.
0
Votes
GMB777
19 May 2015|
Answer
Response from Peter Z | Property representative |
Thank you for contacting Oakwood Residence Hangzhou. Taxis during peak hours can be delayed, however, thru our Concierge we can pre book taxis for you. Being a Serviced Apartment we do not have suites in the hotel sense, we... More
0
Votes
Room Tips
"Can choose a deluxe studio room, they are big enough"
Read review
"try to select the newer North Tower and highest floor."
Read review
"Value for Money"
Read review
"Select a 2 bedroom apartment for your family"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing