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Oakwood Residence Hangzhou

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#14 of 2,304 Hotels in Hangzhou
Certificate of Excellence
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Oakwood Residence Hangzhou
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213 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Reviewed 5 weeks ago

My wife and I stayed there for 4 nights. The room, a corner 2 bedrooms suite on the 12th floor was absolutely wonderful, in fact, it was one of the best apartment style hotel room we have stayed in for the past 20 years. We were very surprised that Oakwood brand could offer such a nice accommodation. As for the...

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Helpful?
1Thank Peter W
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Dear Guest, Thank you for preferring to stay at Oakwood Residence during your recent trip to Hangzhou. Your glowing review of our apartments is well appreciated and this is what Oakwood is famous for. Deeply concerning to me is your experience in our restaurants as this is where we are trying to give our customers a more varied experience than...

Olathe, Kansas
Reviewed 5 November 2016

I was here with a large group of people for several nights. The rooms were great - full kitchen, washer, large bathroom with tub and shower, etc. Do note that the microwave and fridge are very small. The jug of water I had bought would not fit in the fridge standing up, and the lid leaked if I set it...

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Helpful?
Thank tinnamarie
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Dear Guest, Thank you for preferring to stay at Oakwood Residence Hangzhou on your recent visit to this magnificent city. I am delighted to hear that overall you enjoyed your stay with us. I shall review our non smoking floors and ensure that our policies are followed. What concerns me is your mention of our small fridge and microwave and...

Taoyuan, Taiwan
Reviewed 1 November 2016

We had a one-bedroom apt which gave us plenty of room to move around. The apt was well-equipped with a full kitchen and a nice big refrigerator. The stove was a bit slow but workable. The living room is roomy and with a funny looking indoor balcony. Shower is roomy and the towels are really nice and thick. The bed...

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Helpful?
Thank intermargins
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Dear Guest, Thank you for preferring to stay at Oakwood Residence during your recent trip to delightful Hangzhou. Our spacious apartments are designed for luxurious comfort and functionality and I am delighted to hear that you enjoyed your stay with us. At all Oakwood properties we pride ourselves on ensuring we have the most comfortable beds and if you send...

Dayton, Ohio
Reviewed 8 August 2016 via mobile

Our stay was a quick in and out, the staff was very responsive and helpful. We needed non-feather pillows, and the staff quickly sent an English speaker with a pillow menu. Then brought examples of each pillow that we were interested in trying. Very impressed!

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Helpful?
Thank vzqk50
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your visit to Hangzhou. I am delighted to hear that you enjoyed your short stay with us and were impressed by our comprehensive pillow menu and the service offered. I trust you had a good nights sleep. I look forward to welcoming you back to Oakwood Residence Hangzhou soon. Peter...

Hong Kong, China
Reviewed 25 July 2016 via mobile

I stayed in Oakwood with my husband for 3 nights. The hotel location is good. It took 10-15 mins drive to West Lake. You may easily find some restaurants and convenient store nearby. We booked a Executive Studio. The room is quite big. Also has a small kitchen which you may cook/heat the food. Washing machine is in the washroom...

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Thank Kaiji_AY
Reviewed 28 May 2016 via mobile

I spent a whole month in the apartment. There is everything you need at such a long stay. It is certainly appropriate quality for the price. Very large selection of dishes for breakfast will allow everyone to find something for yourself. But the biggest advantage is the location of the hotel so that attractions such as West Lake are at...

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Helpful?
Thank Bernard G
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence during your extended visit to Hangzhou. We sincerely appreciate your comments and are delighted that you enjoyed your stay with us. With regards to your particular mention about our breakfast, we try our best to delight all nationalities who stay with us. Thank you again and we hope you return to...

Douglas, United Kingdom
Reviewed 21 May 2016

We booked a stay at the Oakwood Residence for 2 nights. Originally I had booked at the Marriott Hotel but the practical side of me kicked in and on a 3 week tour about China the idea of having a washing machine to refresh our anticipated full laundry sack 2 week into it was a major plus. So we selected...

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Helpful?
Thank Robin M
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent holiday to this magnificent city. Your comments about your stay with us are extremely helpful and for that I would like to thank you. I will speak to our reception about allocation when 2 or more apartments are reserved and remind our lifeguards to pay more attention...

Reviewed 21 May 2016 via mobile

I stayed at the Oakwood Residence for several months during my stay in China and I had a great time there, thanks to the wonderful staff, very kind and helpful. Nice rooms, great breakfast, and excellent location to go around in the city. If you have to go to Hangzhou Oakwood is your place!

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Helpful?
Thank FabioQV
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence, the most trusted name in temporary living solutions in Hangzhou. Thank you very much for your comments about our wonderful associates, fully equipped serviced apartments, our buffet breakfast and our very central location, which makes temporary living in Hangzhou all that much easier. I sincerely hope to welcome you back to...

Canada
Reviewed 28 April 2016

Spent 2 nights at the Oakwood Residence Hangzhou. I wish it was more, very beautiful room. The shower, Bathtub is interesting. I took a room on the 10th floor overlooking the streets, the view is awesome. I hear cars honking as I write this, but anyhow who stays here long enough knows that Chinese drivers love to honk their car...

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Helpful?
Thank PFDSWolfman
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for preferring to stay at Oakwood Residence Hangzhou during your recent visit to this magnificent city. I am delighted you enjoyed your stay with us, and in particular enjoyed our breakfast buffet and the quality of our service. I believe you may have stayed in one of our studio apartments where our Oakwood designed standalone shower is adjacent...

copenhagen
Reviewed 6 April 2016

We went to the Oakwood for their popular breakfast buffet and it was definitely worth it! We arrived a little late on a Sunday but they were quick to seat us and get some complimentary lattes started for us. The selection was nice with some delicious western choices (especially the roasted meat) along side the usual Chinese fare. We only...

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Helpful?
Thank audrey9066
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review

Thank you for your great review of our daily buffet breakfast. We believe that a good start to the day with a great breakfast selection is one of the core pillars of hospitality. I am so delighted to read your comments which highlight that our Kitchen and Service associates at Oakwood Residence Hangzhou are providing an exceptional experience to our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Bonded to the architecturally unique Europe America Centre complex, flanked by first class office space and retail mall and situated at the prime Yellow Dragon commercial circle location; this 321 residences featuring studios, 1,2 and 3 bedroom options and houses a kaleidoscope of facilities and services. Minutes away from West lake, its surroundings and landmark scenic spots as well as dining and entertainment options. ... more   less 

Additional Information about Oakwood Residence Hangzhou

Address: No.28 Jiaogong Road, Hangzhou 310012, China
Region: China > Zhejiang > Hangzhou
Price Range: €90 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Reservation Options:
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#13 Luxury Hotel in Hangzhou
#24 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Oakwood Residence Hangzhou staff and other travellers.
2 questions
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Questions? Get answers from Oakwood Residence Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Studios are ok but for long stays I would probably recommend a 1 bedroom or larger.”
 of 5 bubbles robinm405, 21 May 2016 | Read review
“Specify if you want a no smoking room.”
 of 5 bubbles 123jeromec, 8 Dec 2015 | Read review
“If you want to use pool/gym, get a room in the same tower (can't remember which side)”
 of 5 bubbles ChinaBathMat, 1 Dec 2015 | Read review
“Most likely they will upgrade your room so don't bother for a higher category”
 of 5 bubbles royn206, 19 Sep 2015 | Read review
“High floor room with view in South tower”
 of 5 bubbles chufa, 10 Sep 2015 | Read review
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