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Park Hyatt Hangzhou

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1366 Qianjiang Road, Hangzhou 310000 China
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US$340
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Payments made by partners impact the order of prices displayed. Room types may vary.

About

#23 of 2,538 hotels in Hangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
Ideally located for business and leisure, Park Hyatt Hangzhou is a new landmark of the Qianjiang New City CBD – Hangzhou’s burgeoning hub for commerce and culture on the west bank of Qiantang River. The hotel forms part of the 800,000sqm miXc complex, which also comprises Grade-A offices, residential apartments and a six-level high-end retail podium. Park Hyatt Hangzhou is a 30-minute drive from
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
City view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
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Good to know
HOTEL CLASS
HOTEL STYLE
City View
River View
Languages Spoken
English, Chinese
928Reviews3Q+A12Room tips
Traveller rating
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Popular mentions
Jason Z wrote a review Dec 2020
1 contribution
Very good design and location. But service quality should be improved especially for the concierge as they are not very active in offering help. Generally speaking, Park Hyatt design with Hyatt Regency service. Hardly see any river view due to poor weather in winter so considerations should be made when making river view room bookings during wintertime. 设计很好,位置很好,但是服务与品牌及价格不匹配,建议提升礼宾服务,并加强房间设施维护和打扫。冬天天气原因基本看不到任何江景,冬季江景房性价比低。
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Date of stay: December 2020
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Response from Park Hyatt Hangzhou, Marketing at Park Hyatt Hangzhou
Responded 5 weeks ago
尊敬的bohan0702,感谢您对近期在我们酒店的住宿撰写评论。我非常感激您的坦诚,您所提到我们应当改进的领域将帮助我们继续提升宾客体验。我已经将您的意见转达给我们的团队,确保我们将来做得更好。下次若您有机会前来杭州,请一定再次入住我们的酒店,让我们有机会为您提供您应当享受到的无与伦比的服务。
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cavoryp20 wrote a review Nov 2020
2 contributions
As a member and after countless amazing experiences at Park Hyatt around the World and my last one in Saigon I expected greatness again. It was not ..... a complete miss and really emotionally drained and in a state of shock.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2020
Value
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Location
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Response from Park Hyatt Hangzhou, Marketing at Park Hyatt Hangzhou
Responded 2 Dec 2020
Dear cavoryp20, thank you for your review of your past stay with us. I appreciate your honesty, and your comments regarding areas for improvement will help us to continually better the guest experience. I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity to travel to Hangzhou, I do hope that you will be our guest again and provide us with the opportunity to demonstrate the unparalleled service experience you deserve.
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Corey Z wrote a review Aug 2020
99 contributions5 helpful votes
+1
First stay in 2016.PH Hangzhou located in the Qianjiang CBD. Mark Huang and his team make a great job during peak summer season. The Chinese restaurant and brunch on weekends are recommended. The deluxe corner room has a best view of the CBD.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Park Hyatt Hangzhou, Marketing at Park Hyatt Hangzhou
Responded 6 Sep 2020
Dear DKZZ, thank you for your kind review of Park Hyatt Hangzhou. I am pleased to hear you enjoyed your stay and will let Mark Huang and his team know they contributed to your one-of-a-kind experience. We hope to see you again soon.
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L W wrote a review Jul 2020
Beijing, China49 contributions17 helpful votes
This park hyatt certainly doesn’t live up to its name. When I got off my limo, there was no one to help with luggage and I had to handle myself with the driver. Then when I got to check in, there is no membership lane - first I have seen that after staying at so many hyatt hotels (low to high end). As you know it is still the pandemic time and I was told occupancy is only 60%, then I was allocated to a standard room (not even river view, not to say suite). Throughout my experience, except the “GLOB” signal on the check in form, I nearly forgot I am a loyal hyatt customer. To be frank, I don’t quite care all these, but I do think having a fast lane for frequent traveler is the basic. In terms of hardware, you can tell immediately that the door is made of cheap wood and not sound proof. And for bottled water, they only offer very cheap local brand that not ever heard of. It’s not comparable to park hyatt in other Chinese cities shanghai, Guangzhou or shenzhen (not to say Paris and Milan of course) I can’t say I am not disappointed. But I guess I have no one to blame for trying an adventurous option while the grand hyatt by the WestLake is such a safe option 这家柏悦酒店确实名不副实。当我下了车,竟然没有门童帮忙拿行李,我只好自己和司机搬下车。当我要办理入住手续时,这里竟然(再一次)没有会员专用道——我住过许多凯悦酒店(从低端到高端),第一次看到一家凯悦(更是柏悦)不重视会员。现在还是疫情的时候,我被告知入住率只有60%,然后我被分配到一个标准间(甚至连河景都没有,更不用说套房了)。从check-in开始,除了登记表上的“GLOB”标注,我几乎忘记了我是凯悦的Globalist。坦率地说,我不太在乎这些,但我确实认为为常旅客提供一条快速通道是最基本的。 在硬件方面,你可以马上看出门是用廉价的木头做的,不是隔音的。而对于瓶装水,他们只提供从未听说过的本地品牌。 这家柏悦无法与中国其他城市的柏悦相比,上海、广州或深圳(当然,更不用说巴黎和米兰了)。 我不能说我不失望。下次应该选回西湖旁的君悦酒店
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Date of stay: July 2020Trip type: Travelled on business
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Response from Park Hyatt Hangzhou, Marketing at Park Hyatt Hangzhou
Responded 29 Jul 2020
尊敬的luiw2013,我们很遗憾您近期入住我们酒店时,我们未能提供您应当享受到的高品质服务。我们一直努力在我们酒店提供无与伦比的服务,同时也一直在寻找方式确保每一次的宾客体验都达到最佳水平。我们相信最杰出的服务一定真挚、主动且个性化。我们也将继续努力确保宾客在我们酒店享受到这样的服务。您的反馈将帮助我们继续改进我们的培训流程。并且我们希望您能再次入住我们的酒店,亲自体验我们的进步。
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135jason wrote a review Mar 2020
1 contribution
the white side table at living room do have some dark brown liquid mark on the side of it, not sure if it is coke splashed on it or something else be oxidized. Additionally, the overhead reading light in bedroom flashes in a random rhythm while the “dim down” mode is on, it really bothers me. i have to turn off the master and sleep without any night lights not to mention the bed is super cute and adorable which is surprisedly not a king bed in a five-star luxury hotel’s suit named after brand
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
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Location
Cleanliness
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Sleep Quality
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Response from Peter_Zhou_HANPH, General Manager at Park Hyatt Hangzhou
Responded 10 Mar 2020
Dear 135jason, thank you for your review. I understand the facilities was of concern during your time with us. We are actively seeking a resolution to this issue, and I appreciate you sharing your thoughts and opinions with me so that we can ensure that our solution supports our ongoing commitment to timeless luxury. Our guests’ comfort and safety are my first priorities, and I hope that when you travel back to Hangzhou you will consider staying with us again. Thank you.
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PRICE RANGE
US$210 - US$269 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
237
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Frequently Asked Questions about Park Hyatt Hangzhou
Which popular attractions are close to Park Hyatt Hangzhou?
Nearby attractions include Hangzhou Theater (1.1 km), TianduCheng Eifel Tower (0.9 km), and ShiMin ZhongXin DiTie ShangYe (0.8 km).
What are some of the property amenities at Park Hyatt Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Park Hyatt Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Hyatt Hangzhou?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Park Hyatt Hangzhou?
Yes, free parking is available to guests.
What are some restaurants close to Park Hyatt Hangzhou?
Conveniently located restaurants include City Bistro - Hangzhou Marriott Hotel Qianjiang, Din Tai Fung Wanxiangcheng, and Forty8 Restaurant.
Are there opportunities to exercise at Park Hyatt Hangzhou?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Park Hyatt Hangzhou have an airport shuttle?
Yes, Park Hyatt Hangzhou offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Park Hyatt Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Hyatt Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Hyatt Hangzhou?
The staff speaks multiple languages, including English and Chinese.