We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Shangri-La Hotel,Xian

Show Prices
#4 of 2,459 Hotels in Xi'an
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Shangri-La Hotel,Xian
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,283 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 533: English reviews
2 reviews
Reviewed 2 days ago NEW via mobile

I spent two really pleasure days in a very clean and comfortable place. Personnel has been highly professional as well as our exellent referent Angel. Thanks for the kind atmosphere and I really appreciate the relaxing area.

Helpful?
Thank Giuseppe D
Winnipeg, Canada
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 days ago NEW via mobile

What an amazing hotel!! Luxurious and classy. It was a splurge for our family after staying in budget and mid-range hotels. Mike Zhang and Angel were wonderful concierge! Professional and so helpful and friendly. Even as we were getting into our cab to leave, Mike came running out to hand us packed lunches to take with us on our journey... More 

Helpful?
Thank kcifuentes
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 days ago NEW via mobile

Better service compare with other five star hotel but the building and room inside a little older than new five star hotel.Room and Bed is big enough and very nice.I met the snow when I lived in Xi an. So got so beautiful picture

Helpful?
Thank Liuchong
London, United Kingdom
Level Contributor
390 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 5 days ago NEW via mobile

I was looking forward to my stay here but I was to be disappointed! As an 'associate ' Shangri La hotel this has the slight feel of a market downstairs in the lobby. Upstairs the room was rather worn and uninspiring . TV hard to use. On the positive side the breakfast restaurant was good and well organised and the... More 

Helpful?
Thank TechnoProf
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear TechnoProf, Thank you for choosing Shangri-la Xi’an. As a frequent traveler and reviewer on Trip Advisor I appreciate you taking the time to write your review. We are sorry to hear that certain aspects of your stay did not meet your expectations. I would appreciate if you could contact me via markus.christ@shangri-la.com to get more details of your stay.... More 

Boston, Massachusetts
1 review
Reviewed 1 week ago via mobile

This is beyond excellent. My husband had a medical emergency while staying here. Two of the staff went with us in ambulance and to ER translating for us. They processed the paperwork for us as well. After several hours the hotel sent Selina over to assist. Hubby had to spend the night in the hospital and the hotel sent another... More 

Helpful?
Thank julsar21
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Staffs from the Concierge, Check-In, Yi Cafe, Chinese Restaurant and Lounge was attentive, going the extra mile and carry themselves really well. Room was well-maintained. Been here twice, the experience was fantastic. Keep up the good work. The only downside is to allow people to smoke inside the lobby and lounge when there are signs saying No smoking is allowed.

Helpful?
1 Thank Ah B
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Ah B, Thank you for choosing Shangri-la Xi’an and sharing the stay experience with us. I’m thrilled you enjoyed the overall stay and appreciated for your continually support to our hotel. Also, please do accept our sincere apologies for falling short of your expectations. We do hope to have the opportunity to welcome you back soon. Yours Sincerely, Markus... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Would like to compliment the staff for being so professional. Always a joy staying here when on business trip. The Yi Cafe's lady staff, Lexi Zhang and Lucy He who always look so cheerier and bubbly makes visiting the cafe so delightful! In addition to that they are also very helpful and attentive. Would definitely recommend your hotel again for... More 

Helpful?
2 Thank Gim Chuan L
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Gim Chuan L, Thank you for choosing Shangri-la Hotel Xian and taking your valuable time to write your review. I am pleased to know that you felt well taken care of by our Yi Café colleagues Lexi and Lucy, I'll share your compliments to them and the rest of team. I also appreciate for your kindly recommendation to our... More 

Chicago, United States
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Beautiful hotel lobby, beautiful rooms, attentive staff all add up to a good experience. But upgrading to the "club floor" was the best. We had a lovely evening buffet, morning breakfast, and were able to take care of checkout right in the club lounge. The food was delicious, the view from a high level floor interesting, and the staff there... More 

Helpful?
1 Thank ReadingPhotographer
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear ReadingPhotographer, Thank you for choosing Shangri-La Xi’an for your recent trip. As a frequent traveler and reviewer on Trip Advisor I appreciate you taking the time to write your review. I am delighted to hear that you had a fantastic stay with us and found our Horizon Club facilities and service exceptional. We look forward to opportunity to welcome... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Shangri La is an excellent choice when travelling to Xi'an, China. We were here for only 2 nights and one day. Hotel was excellent, staff were attentive & the day tour to see the Terracotta Warriors was amazing. I would highly recommend arranging the tour directly with the Hotel, you have the benefit of Penny, the Tour Manager as your... More 

Review collected in partnership with Shangri La Hotels

Helpful?
1 Thank Tracie H
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Tracie H, Thank you for choosing Shangri-la Xi’an for your recent business trip. I’m thrilled you enjoyed the whole stay. We appreciate for your kindly compliments and your highly recommendation to our hotel tour. I'm ensure to share your comments with our Tour Manager Penny and the rest of team. It’s definitely our biggest achievement. We look forward to... More 

New York
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

We stayed for 2 nights while in town to visit the Terra Cotta Warriors. I suggest joining the Shangri-La club. It is free to join and among other things it allows free access to a lounge with free drinks and snacks. There is enough food and booze to make a nice evening of dinner and drinks. Check in was a... More 

Helpful?
1 Thank Evan G
SLXN-GM, 总经理 at Shangri-La Hotel,Xian, responded to this review

Dear Evan G, Thank you for choosing Shangri-la Xi’an. As a frequent traveler and reviewer on Trip Advisor I appreciate you taking the time to write your review. I’m delighted you enjoyed the Horizon Club Lounge, hotel food and the tour, but I am sorry that you stay was not without issues. We do apologize for the billing accuracy problem... More 

272 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (226)
Viewed
Hotel & Grounds (36)
Viewed
Room/Suite (41)
Viewed
Dining (21)
Viewed
Family/Play Areas (3)
Viewed
View from Room (13)
Viewed
Bathroom (13)
Viewed
Pool/Beach Area (2)
Viewed
Other (97)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (46)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (8)
Viewed
View from Room (2)
Viewed
Dining (11)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Xi'an hotels
6.5 km away
Wyndham Grand Xian South
Wyndham Grand Xian South
#1 of 2,459 in Xi'an
421 reviews
7.2 km away
Hilton Xi'an
Hilton Xi'an
#5 of 2,459 in Xi'an
1,002 reviews
6.6 km away
The Westin Xian
The Westin Xian
#3 of 2,459 in Xi'an
550 reviews
Show Prices
Show Prices
Show Prices
6.7 km away
Sofitel Xian on Renmin Square
7.8 km away
Gran Melia Xi'an
Gran Melia Xi'an
#2 of 2,459 in Xi'an
330 reviews
9.7 km away
Golden Flower Hotel, Xi'an
Golden Flower Hotel, Xi'an
#16 of 2,459 in Xi'an
821 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 

Additional Information about Shangri-La Hotel,Xian

Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Price Range: €100 - €129 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline, Ctrip TA, HotelTravel.com, Booking.com, Expedia, Agoda and Orbitz so you can book your Shangri-La Hotel,Xian reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#4 Spa Hotel in Xi'an
#5 Family Hotel in Xi'an
#39 Best Value Hotel in Xi'an
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel,Xian staff and other travellers.
4 questions
Ask a question
Boise, Idaho
6 months ago
Barrie, Ontario, Canada
over a year ago

See all questions (4)

Questions? Get answers from Shangri-La Hotel,Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Floor”
 of 5 bubbles ReadingPhotographer, 22 Nov 2016 | Read review
“Horizon Club rooms are a little more expensive but the service you get is worth it.”
 of 5 bubbles RolandoV720, 17 Nov 2016 | Read review
“Good hotel room, although lobby bar singer sounds not so good”
  • View from room
  • Standard room
 of 5 bubbles Lingang, 29 Oct 2016 | Read review
“Obviously, the high floors have better views”
 of 5 bubbles BillK41, 17 Oct 2016 | Read review
“The City View rooms are nice, but I would recommend Garden View.”
 of 5 bubbles 394santanub, 3 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay