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Grand Mercure Xian on Renmin Square

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#9 of 2,461 Hotels in Xi'an
Certificate of Excellence
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Grand Mercure Xian on Renmin Square
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836 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Xian on Renmin Square
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Showing 579: English reviews
Brisbane, Australia
Reviewed 2 November 2016

We liked this hotel, it is in a compound with 4 other Accor hotels and felt very safe. Its is older but does have a lot of character and the staff are very nice. Breakfast was one of the best we had on our trip. It was very wet one night and the convenience of being able to walk a...

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Helpful?
Thank VelvetCannon
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear VelvetCannon, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad that you enjoy the convenient location and the ambiance of the hotel, I'm happier to receive your recognition to our products and ambassadors. Thank you. We look forward to welcoming you again in the...

Reviewed 31 October 2016

We had a short stay at the Grand Mercure recently, Oct 12, 2016. We were pleased with our stay. It is a older hotel in a safe complex square with other hotels. The breakfast is good with a lot of variety. The staff is friendly and helpful. Being a older hotel it is a bit dated on some of the...

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Helpful?
Thank Demetrius H
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Demetrius H, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad that you find your recent stay enjoyable. We've put a lot of efforts in routine and preventive maintenance, and we will continue to do so. Your recognition, especially on the friendliness and helpfulness...

Worcester, United Kingdom
Reviewed 30 October 2016

The rooms we had were tired, quite dark, things fell apart or didn't work. The staff were pleasant but not efficient. One of our couples waited for their room from 1.50 until they complained at 2.50. Four of them stood staring at one computer until they could work out which room 'might be ready' for the couple who eventually got...

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Helpful?
Thank jude59595959
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear jude59595959, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. I'm sorry to know that the recent stay experience was not as satisfactory as what we expected. We are very determined to deliver great guest experience, and thus I pay high attention to it. Would it be possible...

Melbourne, Australia
Reviewed 29 October 2016

My granddaughter and I stayed here for three nights in October and were treated so well. All staff were friendly and kind and offered further help should we need it. It was a peaceful oasis after busy days of touring - the garden area with water feature being a special feature. Rooms spotlessly clean, room service meal was very nice...

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Helpful?
Thank lesleyserong
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear lesleyserong, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm glad to know that you and your granddaughter are satisfied with your recent stay. Thank you for your recognition and encouragement. We look forward to welcoming you again in the near future. Yours sincerely, Rudy...

Cramlington, United Kingdom
Reviewed 27 October 2016 via mobile

Nice and peaceful, the sound of traffic and horns can't be heard although you are within the city walls. Excellent service and spotlessly clean. Only down side was the bathroom which needs a refurb (shower cubicle instead of over bath). Very good breakfast. We were unlucky that the pool was out of commission on our visit.

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Helpful?
Thank stevie3301
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear stevie3301, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Please accept my apology for any inconvenience caused by the pool maintenance, and please be kindly advised that it will go back to normal operation in early November. Your comment on the bathroom is also noted...

London
Reviewed 23 October 2016

Arrived on Saturday 15th October, and two nights accomodatiom, however wished we could stay for longer. Hotel staff are very friendly and go out of there way to help, most speaking reasonable English. Communial areas all lovely, and spotlessly clean . Rooms a pleasure to stay - all the extra's, rooms are large and airy, lovely bathroom and shower in...

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Helpful?
Thank Torremolinos1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Torremolinos1, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square during your recent trip to this wonderful city and taking the time to share your experience with us. I'm glad that you and your nephew find your recent stay enjoyable. Both my team and myself are very much motivated by your glowing comments, and we appreciate...

Perth, Australia
Reviewed 22 October 2016

Stayed here for 2 nights in a superior room. Lovely hotel in beautiful grounds. Porter service on arrival and friendly reception. Our room was spacious and spotless with only critisism been poor lighting in the room (which unfortunatly seems to be the case in most hotels) Western breakfast was more than adequate.

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Helpful?
Thank Suzanne W
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Suzanne W, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Please accept my sincere apology should there is any inconvenience caused by the lighting. Aside from that, your recognition to other aspects of the stay motivates us to do it even better. We are truly...

Reviewed 21 October 2016

In our experience in this hotel the gloss wasn't just on the surface, as it sometimes is in Chinese hotels, even the higher priced ones. The gloss was all the way through, a lovely foyer (the hotel shares some beautifully manicured gardens with two other establishments - it's like a hotel and convention centre precinct), friendly staff, spacious rooms with...

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Helpful?
Thank Cecelia C
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Cecelia C, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. What a motivation to read your comments! Both my team and myself are very much encouraged and we will definitely continue to do it even better. Thank you. We look forward to welcoming you again...

Reviewed 19 October 2016 via mobile

Stay here for my 4days 3nights holiday and got to say the hotel needs a fair bits of maintenance. The queen size mattress is looping one size thus giving me a bad backache. Air condition also need a little servicing as I can feel the dust in the air. Toilet definitely needs a upgrade as things starts falling apart and...

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Helpful?
Thank Max L
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Max L, Thank you for sharing your experience with us. I'm sorry that you find the bed soft for you. We have recorded your preference and will do special arrangement for you in your future stays. We have a comprehensive preventive maintenance plan, and the maintenance job to all guestrooms is being carried out accordingly. Still, I would like...

York, United Kingdom
Reviewed 16 October 2016

Came to this hotel as a result of offer and member of 'club accor'. It was very good - as expected of the mercure chain. Even the orange juice and bread tasted more like European versions than those usually available in China. Very helpful staff, especially the concierge.

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Helpful?
Thank Martin R
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Martin R, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. At the same time, thank you for your continuous support to Le Club Accor Hotels. We are very much motivated by your recognition, especially to our ambassadors. Thank you for your encouragement, and please be...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: €54 - €78 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#13 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
13 questions
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room over looking the front entrance and had no trouble with noise as we were on the 10th floor.”
  • Beautiful decor in the very large room with desk.
 of 5 bubbles 247traveller-1, 15 Nov 2016 | Read review
“Probably none of them !”
 of 5 bubbles jude59595959, 29 Oct 2016 | Read review
“If you care about the view from your room ask about location of your room”
 of 5 bubbles lesleyserong, 28 Oct 2016 | Read review
“One of the best- all rooms are good in the Grand Mercure.”
 of 5 bubbles Torremolinos1, 23 Oct 2016 | Read review
“Hotel surrounded by similar buildings and gardens and in a quiet area anyway so probably all rooms OK.”
 of 5 bubbles 341ceceliac, 21 Oct 2016 | Read review
5 of 5
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