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Grand Mercure Xian on Renmin Square

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#10 of 2,521 Hotels in Xi'an
Certificate of Excellence
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Grand Mercure Xian on Renmin Square
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853 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Surfers Paradise, Australia
Reviewed 1 week ago NEWvia mobile

We stayed at Grand Mercure in January 2016. It was a very private and secure complex situated inside the city wall. It is well within walking distance of local shopping centres, the City Wall and the Drum Tower and Bell Tower. The breakfast buffet was amazing. So many varieties to suit every taste. The staff were lovely and very helpful....

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Helpful?
Thank nardiagolder
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear nardiagolder, Bonjour! Thank you for staying at Grand Mercure Xi'an on Renmin Square and taking the time to share your experience with us. I'm terribly sorry that the availibility didn't allow us to arrange inter-connecting rooms for you during your recent stay, and apologize for any inconvenience caused. May I have your name and dates of stay please so...

Adelaide, Australia
Reviewed 1 week ago via mobile

The hotel is a bit old, but I didn't mind that. The rooms were very nice, service was very good too. They provided maps and told us tips of the city. The standout feature was the price though. You won't find a better place value for money wise

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Helpful?
Thank James K
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear kartikjos, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to read your comments. Your recognition motivates us to do it even better, thank you! We look forward to welcoming you again in the near future. Yours sincerely, Rudy...

Sapporo, Japan
Reviewed 1 week ago

Good location and the staff is always ready for help you. Superb breakfast and confortable room. There are several malls near to the hotel for having Lunch and dinner. You can easily arrange a taxi for Terracota Warriors.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tiozao_on_two_wheels
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Tiozao_on_two_wheels, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. Your recognition, especially to our ambassadors, motivates us greatly to do it even better. Thank you. We look forward to welcoming...

Paris, France
Reviewed 2 weeks ago

This central located hotel is situated at a well kept site of several other hotels belonging to Accor. So first our taxi driver dropped us off at the Sofitel by error, but that was no problem - staff brought our suitcases over to the Grand Mercure. Our room had a good size and was well kept. Decoration was modern-classic and...

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Helpful?
Thank Whoopie89
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Whoopie89, Thank you for sharing your experience with us. It gives us great pleasure and encouragement to know that you find your recent stay enjoyable. Your recognition, especially to our ambassadors, motivates us greatly to do it even better, thank you. At the same time, I sincerely apologize for any inconvenience casued by the pool maintenance during your stay...

Melksham, United Kingdom
Reviewed 2 weeks ago

The hotel is situated in a nice location with guarded entrance. Place was difficult to locate even from a taxi driver's point of view. Hardly anybody speaks English and this is not good as most people staying there are English speaking.

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Helpful?
Thank Shell W
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Shell W, Thank you for shairng your experience with us. The hotel is located in city center within walking distance to public transportation and shopping malls. Ren Min Da Sha (Ren Min Square), in which the hotel is located, is the landmark of Xi'an city. I apologize for any inconvenience you encountered in locating the hotel, and would like...

New York City, New York
Reviewed 10 January 2017

This is a central located hotel with fair facilities (bathroom is a little disappointing) and with a helpful staff. The hotel is part of a complex of several other Accor hotels and we have enjoyed eating in the Brazilian Barbecue place (we are from Brazil and were a little homesick and surprisingly the meats were very, very good) and the...

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Helpful?
Thank Phil_Muller
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Phil_Muller, Bonjour! Thank you for staying with Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are glad that you are satisfied with the stay in general, and thank you for your recognition, especially to your dining experience with us, we are greatly encouraged. At the same time, your comment on...

Reviewed 3 January 2017 via mobile

The hotel is form the soviet era built back in 1957. It's pretty old, in decay and dirty. Almost all the pictures belongs to the most recent Sofitel across the road and so are the facilities. Absolutely do not come here!!! SCAM

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Helpful?
Thank Stefano R
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Stefano R, Bonjour. Thank you for taking the time to share your experience with us. We have four hotels (Sofitel Legend Peoples Grand Hotel Xi'an, Sofitel Xian on Renmin Square, Grand Mercure Xian on Renmin Square, and Mercure Xian on Renmin Square) in our complex, guests can walk from one hotel to another in one minute. No matter in...

Hong Kong, China
Reviewed 2 January 2017 via mobile

This hotel used to be a government hotel before being handled by group Accor. The architecture is very unique and let you travel back to 1960 or 70s. I really loved my stay. Staff can communicate in English but don't expect much.

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Helpful?
Thank Ronyra
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Ronyra, Bonjour! Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Glad to know that you've enjoyed your recent stay. Our efforts in striving for great guest experience never stop, and your satisfaction motivates us to do it even better. Thank you. At the same time, thank...

Vancouver, Canada
Reviewed 30 December 2016

We stayed here for two nights and found the hotel to be first rate. Reception was friendly and professional and staff spoke good English. Our room was large, comfortable and well maintained. The included breakfast was fresh and had nice variety of western and oriental options. This hotel is part of a large complex of Sofitel Hotels and the on...

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Helpful?
Thank Glenpin
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Glenpin, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay with us. Your recognition, especially to our ambassadors, motivates us greatly to do it even better, thank you. We look forward...

Reviewed 30 December 2016 via mobile

Fairly good hotel that try's hard to fit in with its neighbouring sister group hotels but sadly needs a major face lift. We stayed one night and had an early check out so we're happy to accept this however would not have wanted to stay more than the one night. The rooms were a good size and we were told...

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Helpful?
Thank Sagar P
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sagar P, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm sorry to know that your recent staying experience was less than perfect, and thank you for pointing out the areas that we need to improve. Your comments are very important to us, and we...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 

Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Region: China > Shaanxi > Xi'an
Price Range: €53 - €77 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Priceline and ACCOR so you can book your Grand Mercure Xian on Renmin Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Spa Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#10 Luxury Hotel in Xi'an
#11 Family Hotel in Xi'an
#11 Business Hotel in Xi'an
#17 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Xian on Renmin Square staff and other travellers.
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Questions? Get answers from Grand Mercure Xian on Renmin Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have directions at the ready for the hotel from the airport”
 of 5 bubbles 599shellw, 1 Feb 2017 | Read review
“A great 15 to 20 minute walk to the Muslim Quarter and to the Bell Tower.”
 of 5 bubbles gsrs04, 28 Dec 2016 | Read review
“We had a room over looking the front entrance and had no trouble with noise as we were on the 10th floor.”
  • Beautiful decor in the very large room with desk.
 of 5 bubbles 247traveller-1, 15 Nov 2016 | Read review
“Probably none of them !”
 of 5 bubbles jude59595959, 29 Oct 2016 | Read review
“If you care about the view from your room ask about location of your room”
 of 5 bubbles lesleyserong, 28 Oct 2016 | Read review
5 of 5