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The Westin Xian

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#5 of 2,550 Hotels in Xi'an
Certificate of Excellence
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The Westin Xian
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594 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Frankfurt, Germany
Reviewed 3 weeks ago

I had to visit Xian on business for 3 days and then decided to extend over the weekend.It was the right decision. I have not found a better hotel in China, not in shanghai and not in Beijing! Fantastic design with great beds and warm and well trained staff.Bonus is the best location !

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Helpful?
Thank leonardmaximillian
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear leonardmaximillian, Thank you for selecting Westin Xi’an for your recent visit to Xian and thanks for providing us for your feedback about your experiences. We are most fortunate to have such a great location. If you were to return to Xi’an in the future we do hope to have the opportunity to welcome you back. Westin – for a...

Toronto, Canada
Reviewed 3 weeks ago via mobile

I am not feeling well and decided to order from their in-room dining sleep well menu while everyone went out. I opt for the Grilled wild salmon with walnut quinoa. It says it has pineapple in it. Firstly, the salmon is clearly farmed and not wild. The pineapple is canned abd tbe quinoa is no where to be found. I...

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Helpful?
Thank BillytheTraveler
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear BillytheTraveler, Thank you for staying the Westin Xi’an. I understood that you have concern about our in-room dining service, you may contact me personally through westinxianexperience@westin.com about this concern. Be well, Jeffery Lai Westin Experience Manager The Westin Xian

aix en provence
Reviewed 4 weeks ago

4 weeks in this great hotel. Great design, large rooms. services always on top from main desk to room. Receptionnist to the breakfast cooker following all yours wishes Spécial thanks to the lobby service team at 5th floor, Happy hours and breakfast really great. (Sole and Ellen thanks) Placement close to quit areas, with large restaurant choice, nice location with...

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Helpful?
Thank ericsoleil
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear ericsoleil, Thank you for selecting Westin Xi'an for your recent visit to the ancient city. Great to hear that you like our hotel and had a great stay. I will be sure to share your positive comment with the team who may concerned. I am glad that you choose Westin Xi'an as the hotel for your stay. If you...

Reviewed 4 weeks ago via mobile

As SPG platinum member we were received with utmost friendliness . We stayed in an wonderful suite and felt like royalty. Everything was perfect, the service outstanding. Obviously the management truly cares about the hotel. Most tourists are here for the Terracotta Warriors, but the city of Xian is also very interesting and the " Big Wild Goose Pagoda" is...

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Helpful?
Thank Ftlauderdal
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Ftlauderdal, Thank you for selecting The Westin Xian for your stay. We are fortunate to have such a great location. We are delight to hear that you had a enjoyable stay. Thanks for your comments. If you are able to come back to Xian in the future we would like to welcome you back at The Westin Xian. Westin...

Reviewed 19 March 2017 via mobile

As an SPG Platinum member we looked at the Westin first and did not need to look any further. The hotel is located near the Wild Goose Pagoda and has many restaurants, parks and shops surrounding the hotel. The staff was very attentive to our requests. Our room was spacious and elegant. I have already suggested the hotel to friends...

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Helpful?
Thank Jim H
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Jim H, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to hear that you have enjoyed staying with us. Thank you for your feedback regarding to our room. Definitely we will share you comments with our associates. Thanks again. If you were...

Singapore, Singapore
Reviewed 19 March 2017

This is my first time at Westin Xi'an for a short trip and it has been memorable. Located directly opposite the wild goose pagoda, it's a very convenient location to travel around. The hotel staffs are also very helpful in their recommendation (spoilt for choices of restaurants nearby) and booking of transportation to visit the terra cotta warriors site was...

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Helpful?
Thank Casil5
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Casil5, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to here you enjoyed it. I will be sure to share your positive comment with our associates. I am glad that you chose Westin Xi’an as the hotel for your stay. If you...

Reviewed 16 March 2017

We had a very pleasant stay at the Westin. The room was spacious and comfortable. I am impressed by the bathroom facilities as the shower and toilet as there is a partition to separate the two. Thus giving us private time to use both amenities at the same time. The location is very good too. Its a short walk from...

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Helpful?
Thank Carolina W
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Carolina W, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to hear that you have enjoyed staying with us. Thank you for your feedback regarding to our room and bathroom facilities. If you were to return to Xi’an in the future we...

Seoul, Seoul, South Korea
Reviewed 13 March 2017

Location : 35kilometers far from Xian int'l airport. Dayanta is near this hotel, so you can look around this beautiful scenery. Night view is also amazing. There are small supermarket around the hotel in five mins on foot. Room Condition : Actually it seems to be renovated in soon. Smells a little bit relates to smoking. But on the whole...

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Helpful?
Thank Jinuya
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Dear Jinuya, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location and I am glad that you have enjoyed our lounge and I will for sure share your comment with the staff working there. It was great to hear that you have enjoyed your stay...

Reviewed 9 March 2017

It's conveniently located across the beautiful Wild Goose Pagoda with a lush garden bustling with people flying kites, the environment is a true feeling of peace and happiness. OMG I loved staying at the Westin, it's in a beautiful area with so much to see and Dante Rossi is the best manager at a hotel I have ever come across!

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1Thank Sandra V
TheWestinXian, Hotel Manager at The Westin Xian, responded to this review

Dear Sandra V, Thank you for selecting Westin Xi’an for your recent visit to the ancient city. We are most fortunate to have such a great location, great to here you enjoyed it. I will be sure to share your positive comment with Dante and I am glad that you chose Westin Xi’an as the hotel for your stay. If...

Nanjing, China
Reviewed 2 March 2017 via mobile

I am currently planning a trip to Beijing, Xian, and Hainan. For the stay in Xi'an, I was thinking staying in Westin. After a call with the hotel front desk. I was very disappointed at the response I got. Whenever I asked a question, the front desk lady was trying to transfer me to a different department. I can tell...

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Helpful?
Thank Wus001
TheWestinXian, Westin Experience Manager at The Westin Xian, responded to this review

Hello Wus001, Sorry for replyling late. My name is Jeff, Westin Experience Manager of Westin Xian. Thank you for providing us the feedback about our hotel service. Sorry for causing you with the disappointment and It would be great if you can elaborate a bit more about the experiences that you have encountered last time. You are welcome to reach...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 

Additional Information about The Westin Xian

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Region: China > Shaanxi > Xi'an
Price Range: €108 - €224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Xian 5*
Number of rooms: 320
Reservation Options:
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Also Known As:
The Westin Xian China/Shaanxi
Hotel Style:
#1 Business Hotel in Xi'an
#1 Family Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#5 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Xian staff and other travellers.
9 questions
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Questions? Get answers from The Westin Xian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upgrade if eligible.”
WalterQ613, 6 Apr 2017 | Read review
“take room which gives you Executive Lounge access.”
leonardmaximillian, 30 Mar 2017 | Read review
“le 5eme etage donne acces au lounge club, un must”
ericsoleil, 24 Mar 2017 | Read review
“Rooms on higher will be better. Actually this hotel is huge.”
Jinuya, 12 Mar 2017 | Read review
“Rooms with Pagoda views are a must!”
CaribbeanDoctor, 25 Feb 2017 | Read review
5 of 5