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Sheraton Guilin Hotel

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Sheraton Guilin Hotel
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1,062 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Sherbrooke, Canada
Level Contributor
798 reviews
187 hotel reviews
common_n_hotel_reviews_1bd8 446 helpful votes
Reviewed 6 days ago NEW

The hotel is in a very nice location. Good area to walk around in the evening. Our room was comfortable but it was very dark. I often wonder why they do not have more lights in hotel rooms. Good bed and pillows. I can't comment on breakfast as we ate outside. Wifi was ok for China. I was using points... More 

Helpful?
Thank JPDeM
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear JPDeM, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to learn that you enjoyed the room. We would like to sincerely apologize that your experiences with us did not meet your expectation. Your comment has been noted however, and will be shared with our concerned department. We certainly... More 

Singapore, Singapore
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago via mobile

We stayed at this hotel 3 nights and used it as a base to travel around GuiLin hotel is ñear the walking Street which is a great place to eat (western cuisine) and shop; we also walked along the Li river which is quite scenic at night. The hotel is a little dated, and perhaps it was the humidity,we noticed... More 

Helpful?
Thank chongkc13
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear chongkc13, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the... More 

San Ramon, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

This hotel seems an old one, but the staff was very friendly. Also, the location was excellent. Nearby, there are many tourist attractions. it seems to be in the center of tourism. The rooms were fine. It can be improved, but the room rate was very reasonable, so I would accept it. One area for improvement - hotel restaurants. The... More 

Helpful?
1 Thank jlee5678
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the time to... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

Stayed here in Nov for 2 nights as part of a tour (hotel booked by tour company). The hotel is very old and showing it's age- smells of smoke throughout the hotel, old carpets, walls etc. The breakfast was always very busy with basic food which on days seemed old. This was ok for 2 nights but would not stay... More 

Helpful?
1 Thank Monica K
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Monica K, Thank you for leaving your comments about your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. The Sheraton Guilin Hotel was the first International hotel... More 

Manhattan
Level Contributor
197 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 2 weeks ago

The Sheraton is a standard tourist hotel. It is perfectly OK, but nothing special. The room is clean and standard. Service in the hotel is good. The buffet breakfast is very crowded but there is a big selection of food. Many of the selections are geared to Asian visitors. The hotel is in an excellent location in the center of... More 

Helpful?
1 Thank InTheMomentManhattan
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear InTheMomentManhattan, Thank you for your honest feedback. We are glad to hear you enjoyed your stay and our location and service. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again, your concerns are being addressed as we speak and we... More 

Washington, D.C.
Level Contributor
80 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 weeks ago

The rooms are OK, the bed and pillows were comfortable, but the hallways are a bit dark and the carpeting is probably due for replacement. Bathroom facilities were fine but no hair dryer was provided. The location is excellent, with an easy walk to pedestrian shopping areas and restaurants, Elephant Trunk Hill park, or the Sun and Moon pagodas on... More 

Helpful?
1 Thank Merlin0921
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Merlin0921, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. I have investigated from... More 

Bay Shore, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

Great location!! I am a platinum member and was upgraded to a suite. The club lounge is average for sheraton. The front desk made my trip easier by helping make some reservations. Daisey there at the desk speaks English very well and was so helpful. The area on both sides of the hotel have alot of small food stands. Food... More 

Helpful?
1 Thank mraplustraveler
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear mraplustraveler, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the... More 

Brisbane
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 4 weeks ago

Although the quality of our Premium room was not of a 5 star standard, the location and well trained staff were an adequate compensation. The hotel fronts the delightful Li River which affords a pleasant area for walks and sightseeing.Ask for a front facing room on a higher floor to gain the best advantage of a premier location.

Helpful?
1 Thank Tycon
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Tycon, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. We are very glad to know that you and your wife enjoyed your stay and our srrounding environment. The Sheraton Guilin Hotel was the first International hotel in Guilin and is now in its 28th... More 

New York City, New York
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago via mobile

First the Pros: excellent location, free wifi in the room (although it is quite slow), decent breakfast (although not nearly as good as Beijing or Xi'an), friendly staff. Cons: it's dirty (upholstery frayed and stained, carpet hasn't been cleaned in a decade), room smells dank and damp, air conditioning either freezes you or goes off. A big disappointment, and not... More 

Helpful?
Thank RinNYC
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear RinNYC, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate that... More 

Singapore, Singapore
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2016

We checked into this hotel for a two day stay on 22nd October night. I submitted my SPG number and was promptly informed that we were upgraded. We were given room number 1511 (5th floor). It was a challenge entering our room. One of the keys would not work even over five trials. The other key worked. We found the... More 

Helpful?
Thank Desai-Singapore
elenapeng2015, Online Sales Executive at Sheraton Guilin Hotel, responded to this review

Dear Desai-Singapore, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. I have investigated from... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting

Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Price Range: €66 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Spa Hotel in Guilin
#7 Luxury Hotel in Guilin
#13 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guilin Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sheraton Guilin Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room overlooking the pool is good choice”
 of 5 bubbles InTheMomentManhattan, 13 Nov 2016 | Read review
“Ask for a room facing the river on a higher floor.”
 of 5 bubbles Tycon, 4 Nov 2016 | Read review
“Avoid this hotel if you can.”
 of 5 bubbles Desai-Singapore, 27 Oct 2016 | Read review
“Ask for a room with a view of the river”
 of 5 bubbles Nansbubs, 19 Sep 2016 | Read review
“Prices since 2004 have risen from $40. *All rooms were nice but best ask for rooms away from elevators*”
 of 5 bubbles , 10 Sep 2016 | Read review
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