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Sheraton Guilin Hotel

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Sheraton Guilin Hotel
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1,082 Reviews from our TripAdvisor Community

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Showing 646: English reviews
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McDonough, Georgia
Reviewed 3 days ago NEWvia mobile

I stayed here for a business trip over 7 days. The room was very clean and modern. The Italian restaurant upstairs is great with fantastic panoramic views of the river and mountains. I would highly recommend this hotel.

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Helpful?
Thank Neumannafn
elenapeng2015, 经理 at Sheraton Guilin Hotel, responded to this review

Dear Neumannafn, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes the...

Seattle, Washington
Reviewed 14 February 2017 via mobile

Guilin is a tier 3 city, I was positively surprised by Sheraton Guilin. The location is great, right in downtown overlooking Li River. It's close to train and bus station. It's clean and staff is friendly.

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Helpful?
Thank sarahseattlewa
elenapeng2015, 经理 at Sheraton Guilin Hotel, responded to this review

Dear sarahseattlewa, Thank you for sharing your experience at the Sheraton Guilin Hotel through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to...

Toronto, Canada
Reviewed 22 January 2017 via mobile

The hotel entrance was very well designed, providing a welcoming feeling, and the check-in process was good but slow, due to a few guests arriving at the same time, and the habit of new arrivals just trying to push their way to the front of the queue. Only fault was that our room used to be a smoking room and...

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Helpful?
1Thank James K
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear James K, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to know that you enjoyed our atrium classical style of decoration. Also, we sincerely apologize to the checked in issue, I will inform HR strengthen training on it. Please accept my apology for the shortcomings which you encountered...

California
Reviewed 17 January 2017

Centrally located near the Li River the Sheraton is a nice hotel but a little dated. However, we were out most days and the room was always cleaned and the towels refreshed. Four bottles of water are free. I have no complaints about customer services. I did find that the hair dryer outlet in the bathroom was blocked and I...

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Helpful?
Thank Beader88
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Beader88, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to know that you enjoyed our location and service. Regarding your breakfast experience, we would like to express our sincere apologies for not being able to meet your expectations on this occasion. Thank you for your feedback that will...

Muar, Malaysia
Reviewed 17 January 2017 via mobile

In our last visit to Guilin, we stayed in this hotel for two nights. Beside it is the Eva Inn and in front of it is the Li River. The location of this hotel is very good. Just 200 meters behind this hotel is the famous "Zen Yang" Pedestrian Walk which was crowded with tourists and locals. Restaurants and shops...

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Helpful?
Thank Koa K
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Koa K, Thank you for taking the time to leave your comments regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being quite positive and simply wanted to reach out and thank you for your feedback. It is always nice when a guest takes...

Minneapolis, Minnesota, USA
Reviewed 6 January 2017

Sheraton Guilin. Centrally located in Guilin, this stalwart hotel may no longer match up to the more modern hotels throughout China, but is still one of the better hotels in Guilin. The views from some of the rooms are stunning with the hills surrounding town. Hotel lobby is good, rooms are below average compared to other top hotels in China...

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Helpful?
Thank Hsingo
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Hsingo, Thank you for taking the time to complete our on-line guest questionnaire regarding your most recent stay with us here at The Sheraton Guilin Hotel. I note that overall you rated your stay with us as being disappointing in different aspects. Please accept my apology for the shortcomings which you encountered during your stay. It is unfortunate that...

Zagreb, Croatia
Reviewed 5 January 2017 via mobile

Great place to stay, few minutes from the main square and along the riverside. Indoor pool, nice food and cute panda bears in the hotel shop. Local open air market is very close and across the street there's a bar with the real coffee.

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Helpful?
Thank 534ann
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear 534ann, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Sales Online Manager

Miami, United States
Reviewed 28 December 2016

Excellent location, very good breakfast and dinner buffet. Rooms are nice, amenities good, close to foot reflexology, night market, pedestrian street. Front desk and concierge very professional and pleasant. Non-smoking rooms.

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Helpful?
Thank Bonita B
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear Bonita B, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Manager

Kuala Lumpur, Malaysia
Reviewed 20 December 2016

We was here for 2 night stay .Room is clean and comfortable .We had the buffet dinner ,a lot of choice and quality food .The hotel is near to the shopping district just a walking distance .You can find any food ,thing near by .Zero worries Hope and come again

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Helpful?
Thank teeyinyin
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear teeyinyin, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again! Best regards, Elena peng Online Sales Manager

Reviewed 14 December 2016 via mobile

The hotel proved to be better than expected due to a range of mixed reviews. The hotel was very comfortable and the reception staff were very efficient. The restaurant served a wide variety of foods and the hotel had a really nice pool and fully equipped gym. On the negative side, the room we were given stunk of cigarette smoke...

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Helpful?
Thank David E
elenapeng2015, Manager at Sheraton Guilin Hotel, responded to this review

Dear David E, Thank you for choosing Sheraton Guilin Hotel and sharing your detailedly review on Trip advisor. We are very glad to learn that you enjoyed the room and our location. And we sincerely apologize to the uncomfortable water temperature feelings. About the WiFi issue, has been noted however, and will be shared with our IT department to improve...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting

Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Region: China > Guangxi > Guilin > Downtown , Downtown River-view Area
Price Range: €69 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Spa Hotel in Guilin
#8 Luxury Hotel in Guilin
#15 Best Value Hotel in Guilin
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Guilin Hotel staff and other travellers.
5 questions
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Questions? Get answers from Sheraton Guilin Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the room near the lif”
 of 5 bubbles teeyinyin, 19 Dec 2016 | Read review
“Lake view side”
 of 5 bubbles 376billl, 3 Dec 2016 | Read review
“A room overlooking the pool is good choice”
 of 5 bubbles InTheMomentManhattan, 13 Nov 2016 | Read review
“Ask for a room facing the river on a higher floor.”
 of 5 bubbles Tycon, 4 Nov 2016 | Read review
“Avoid this hotel if you can.”
 of 5 bubbles Desai-Singapore, 27 Oct 2016 | Read review
5 of 5