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Shangri-La Hotel Guilin

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Traveller (739)
Room & Suite (182)
Dining (46)
Overview
  • Excellent63%
  • Very good26%
  • Average9%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(59 reviews)
“shang palace”(34 reviews)
“li cafe”(27 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star accommodation
All hotel details
Additional information
Offers from Shangri-La Hotel Guilin
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Offers from Shangri-La Hotel Guilin
Special Offer: Book Direct and Save
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,233)
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850 results
Traveller rating
511
210
91
21
17
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Time of year
LanguageEnglish
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511
210
91
21
17
Show reviews that mention
All reviewshorizon clubshang palaceli cafemini zoothe riverpaddle boatsbeautiful hotelindoor poolchinese restaurantlobby barhealth clubdinner buffeta river view roommain restaurantthe executive loungeclub roomtai chi
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1 - 5 of 850 reviews
Reviewed 1 week ago

The hotel provides a beautiful view of the Gum Drop mountains. Service was ok. The buffet breakfast was delicious. A lot of the hotel staff do not speak fluent English. The hotel tries to appeal to families with scheduled activities for children.More

Thank Farah H
Management response:Responded 5 days ago

Dear Farah, Thank you for taking the time to share your experience and feedback on your recent stay with us. We are glad to hear you enjoyed the view, service and buffet breakfast. We do, however, regret to hear " A lot of the hotel...More

Reviewed 1 week ago

My husband and I stayed here for three nights with our three young adult children. The lobby was very nice and spacious. Some evenings, there were shows being performed in the lobby. It was a very nice supplement to our stay there. The rooms were...More

Thank 304Jackie1964
Management response:Responded 1 week ago

Dear value guest, Thank you for staying at our hotel and sharing your positive comments. Shangri-La Hotel Guilin is located near the Yushan Bridge, on the east bank of the Lijiang River (the starting point of the elite section of the Li River Scenic Area...More

Reviewed 1 week ago

Very nice rooms. Receptionist are friendly and while a little slow quite attentive. English needs a little more improvement. Rooms are spacious , very clean and some of them have very nice views. They have shows that are quite entertaining.More

Thank seasonedvisitor
Management response:Responded 1 week ago

Dear value guest, Thank you for staying at our hotel and sharing your positive comments. Shangri-La Hotel Guilin is located near the Yushan Bridge, on the east bank of the Lijiang River (the starting point of the elite section of the Li River Scenic Area...More

Reviewed 3 weeks ago

Good hotel, friendly staff, great bartender/waiter. Clean and comfortable. Kid friendly with scheduled activities. Great buffet with Hugh variety for many different tastes. Convenient location. Nice place to return to after a long day.More

Thank Martha B
Management response:Responded 3 weeks ago

Dear value guest, Thank you for staying at our hotel and sharing your positive comments. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly. Shangri-La Hotel Guilin is located...More

Reviewed 4 weeks ago via mobile

I usually go for luxury hotels or design boutique hotels, but this one is the nicest in the city of Guilin. 45 minutes away from the hotel. The area around isn’t one to walk around in, but the view from the river side of the...More

Thank theboudoir09
Management response:Responded 4 weeks ago

Dear value guest, Thank you for staying at our hotel and sharing your positive comments. We have taken note of your comment on the English of staffs. Rest assured that the corrective actions will be taken to rectify the situation and more staff training will...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$96 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 River View Hotel in Guilin
#2 Great View Hotel in Guilin
#2 Quiet Hotel in Guilin
#2 Family Hotel in Guilin
#2 Mountain View Hotel in Guilin
#10 Business Hotel in Guilin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$96 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 River View Hotel in Guilin
#2 Great View Hotel in Guilin
#2 Quiet Hotel in Guilin
#2 Family Hotel in Guilin
#2 Mountain View Hotel in Guilin
#10 Business Hotel in Guilin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (739)
Room & Suite (182)
Dining (46)
Pool & Beach (18)
Business Centre & Event Rooms (15)
Family and Play Areas (13)
Questions & Answers
Ask a question
MrsC1954
17 April 2018|
AnswerShow all 2 answers
Response from Willie C | Reviewed this property |
Yes, in the indoor pool. Swim caps are not necessary for the outdoor pool.
1
Vote
Eduardo S
29 August 2017|
AnswerShow all 3 answers
Response from Kruger C | Reviewed this property |
I dont know if the hotel has webchat but calling them can work, They are really helpful and speak excellent English. There are different levels of river cruise ranging from a basic bamboo raft to big ships. The raft may not... More
1
Vote
Eduardo S
29 August 2017|
AnswerShow all 5 answers
Response from Nyson | Reviewed this property |
I don't think they have. Better email them. It's better do through hotel to go on a cruise. Because there are different kind of ship of different standard.
1
Vote
Room Tips
"ask for a room with a river view"
Read review
"Li river with terrace had great views."
Read review
"Higher floors have better views and avoid any room on the north east face of the hotel. There is no view..."
Read review
"River view is much nicer"
Read review
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