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Shangri-La Hotel Guilin

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Traveller (757)
Room & Suite (184)
Dining (46)
Overview
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No.111 Huancheng North Second Road, Guilin 541004 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
Hotel website
Offers from Shangri-La Hotel Guilin
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Rooms
4 Nov5 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,255)
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865 results
Traveller rating
514
221
91
21
18
Traveller type
Time of year
LanguageEnglish
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514
221
91
21
18
Show reviews that mention
All reviews horizon club shang palace li cafe mini zoo the river horizon room paddle boats beautiful hotel indoor pool chinese restaurant lobby bar health club dinner buffet main restaurant the executive lounge club room tai chi
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1 - 5 of 865 reviews
Reviewed 2 days ago

We upgraded to a club room on arrival and the reception manager ‘ Nan nan’ was fantastic! He took very good care of us and his English was excellent. Our club room had the most comfortable bed! Good sized room, great view over the river...More

Thank annimack
Response from Compass745031, General Manager at Shangri-La Hotel GuilinResponded yesterday

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you. We will pass your encouraging comment to Nan Nan accordingly who exemplified the...More

Reviewed 6 days ago via mobile

If I was running the Shangri-La brand (and I have stayed at plenty of great ones) I would be embarrassed. The hotel is ok, probably a very good 4 star but the service is a 3 star at best. There is no such thing as...More

1  Thank sibs70
Response from Compass745031, General Manager at Shangri-La Hotel GuilinResponded 2 days ago

Dear value guest, Thank you very much for your recent stay at the Shangri-La Hotel, Guilin and taking up the time to bring to our attention on your experience. We are very disappointed that we were not able to meet your expectations during your stay....More

Reviewed 2 weeks ago

If a hotel has most of it's signs and literature in english it should have more employees who are english speakers. My room had a pillow menu in english. I asked at the front desk for a lavender pillow. No one behind the desk had...More

Thank flhamer
Response from Compass745031, General Manager at Shangri-La Hotel GuilinResponded 2 weeks ago

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. Shangri-La Hotel, Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have...More

Reviewed 2 weeks ago

This hotel lived up to all expectations from beautiful suite to very good breakfast, excellent lounge offerings and wonderful views of the interestingly shaped mountains around Guilin. The grounds and hotel are very clean and impressive. My only niggle is that the housekeeping is a...More

Thank amberlower
Response from Compass745031, General Manager at Shangri-La Hotel GuilinResponded 1 week ago

Dear value guest, Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments which will be passed on to our team accordingly....More

Reviewed 2 weeks ago via mobile

We stayed here for one night while starting our Guilin trip. Room was ok ( River view : honestly I think it’s waste of money to pay for this). Rooms are a bit old but still nice. We tried to enjoy non alcoholic mocktails in...More

Thank Varun G
Response from Compass745031, General Manager at Shangri-La Hotel GuilinResponded 2 weeks ago

Dear value guest, Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to leave your comments. We are so sorry that we missed the opportunity for offering you an excellent stay experience due to the English of...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$113 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#6 Luxury Hotel in Guilin
#33 Best Value Hotel in Guilin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$113 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Guilin
#2 Family Hotel in Guilin
#6 Luxury Hotel in Guilin
#33 Best Value Hotel in Guilin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Photos
Traveller (757)
Room & Suite (184)
Dining (46)
Pool & Beach (18)
Business Centre & Event Rooms (15)
Family and Play Areas (13)
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Questions & Answers
Ask a question
MrsC1954
17 April 2018|
AnswerShow all 2 answers
Response from Willie C | Reviewed this property |
Yes, in the indoor pool. Swim caps are not necessary for the outdoor pool.
1
Vote
Eduardo S
29 August 2017|
AnswerShow all 3 answers
Response from Kruger C | Reviewed this property |
I dont know if the hotel has webchat but calling them can work, They are really helpful and speak excellent English. There are different levels of river cruise ranging from a basic bamboo raft to big ships. The raft may not... More
1
Vote
Eduardo S
29 August 2017|
AnswerShow all 5 answers
Response from Nyson | Reviewed this property |
I don't think they have. Better email them. It's better do through hotel to go on a cruise. Because there are different kind of ship of different standard.
1
Vote
Room Tips
"If you can upgrade to a club room, well worth the extra."
annimack
2 days ago
Read review
"No tip to give"
flhamer
2 weeks ago
Read review
"They charge more, but river view rooms are worth the upgrade."
lisammc285
2 weeks ago
Read review
"Ask for a view to the river"
AndreSobralCordeiro
3 weeks ago
Read review
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