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The Ritz-Carlton, Guangzhou

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#7 of 3,300 Hotels in Guangzhou
Certificate of Excellence
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The Ritz-Carlton, Guangzhou
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868 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Dasmarinas City, Philippines
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

The place is excellent , the staff are very warm and accommodating , They attend to your needs before you ask , they do extra mile in helping you to make stay relaxing and hassle free. The room are spacious , the linens are clean , the interiors , the amenities exhibits best quality . Its worth it!!!

Helpful?
Thank maezen8
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear maezen8, Thank you very much for speaking highly of your experience with us. We are thrilled that you had a wonderful time with our Ladies and Gentlemen and that you find our amenities favorable. If you did not have the chance this time to try our outlets, such as Lai Heen and Limoni, or our all day dining restaurant... More 

Beijing, China
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago NEW

Stayed here for a business trip during the Canton Fair, because the Grand Hyatt was fully booked. I am not a big fan of the Ritz Carlton decoration in general (pompous, everything golden, a bit like cheap copy of Versailles Chateau). Room was more spacious than i expected, with a nice corner view on the Opera House and the stadium.... More 

Helpful?
Thank Karenou91
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Karenou91, Thank you for taking the time to write down such detailed feedback. We are glad to learn that you like our decoration and room views while we do see areas for improvement as well. Having said that, I have passed on your comment to relevant department leaders who will follow up and brainstorm with the teams to make... More 

Aachen, Germany
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Really luxurious Hotel in Guangzhou busines district. Very nice rooms, really great service (sometimes even too much), Brilliant breakfast and lunch buffett. Even quite close to Metro to avoid traffic jams. Best Hotel I have stayed in so far. You need to like luxury and old-fashioned Ritz style.

Helpful?
Thank Dieter A
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Dieter A, It is our pleasure to have you staying with us. We are glad that you like our location and room facilities and that you enjoyed the heartfelt services from our employees. In the meantime, we notice that you also tried FOODs, our all day dining restaurant during your stay which you like as well. If you haven’t... More 

Como, Italy
1 review
Reviewed 1 week ago

Stayed at RC in Guangzhou 4 times this year 2016 and all the times I was amazed by the warm and professional welcome offered by all the Staff and especially by the Staff at the Club Lounge. Marine and her team are able to make you feel home during your entire stay! Paolo, Italy

Helpful?
Thank paologalfetti
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear paologalfetti, We truly appreciate your recognition on our team’s effort to create a wonderful stay for you. We will pass on your comment to them in order to share your delight and most importantly to inspire all Ladies and Gentlemen. Thank you again and we wish you all the best. Regards, Matthias Vogt More 

Los Angeles, California
Level Contributor
6 reviews
Reviewed 1 week ago

Stayed here for 6 nights for business and trade show and it was nice to be able to look forward to coming back each day to a relaxing environment with sincere people and service. Book the lounge which I recommend as it is open from 6 am to 10 pm and always has refreshments and snacks or food - well... More 

Helpful?
Thank DrTim2016
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear DrTim2016, We are glad that you had a good time in our hotel and was able to relax yourself after a long day. We also want to thank you for recommending our Club Lounge on the 33rd level where our guests can enjoy 5 times Food & Beverage presentation with a nice view of the Pearl River. When you... More 

Honolulu, Hawaii
1 review
Reviewed 1 week ago via mobile

Hotel hardware (room, bathroom amenities) is not that exceptional, but the staff at the Executive Club was very personal, helpful and courteous. The dinner at the Club was quite a spread, lots of delicious dishes.

Helpful?
Thank shlxsun
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear shlxsun, Thank you for bringing up areas where we need to make improvement. In the meantime, we really appreciate your recognition on our Club team and culinary team who helped to make your stay exceptional. We will share your comment in order to inspire more Ladies and Gentlemen and last but not least, we look forward to welcoming you... More 

1 review
Reviewed 1 week ago via mobile

Who is Marine? She's the lounge manager that has a team in the lounge who goes beyond to provide amazing service to make you feel at home. Traveling a lot for Apple and now for GoPro, it's comforting to know I have a "home away from home". Most of the 5 star hotels are nice but Ritz Carlton GZ really... More 

Helpful?
Thank John C
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear John C, We are glad to know that you find our foods and services are all up to your expectation. Please be assured that we will share your note with our team as a great recognition and inspiration to them while we want to thank you for your continuous support to our hotel. Last but not least, we wish... More 

Level Contributor
7 reviews
4 hotel reviews
Reviewed 1 week ago

I recently stayed at the Ritz-Carlton in Guangzhou for the first time and I loved this hotel. The decor is gorgeous, the food and atmosphere is beautiful and the staff are all extremely helpful and kind! I would like to make a special mention to Matthias, Marine, and Allen who all went above and beyond to make sure our stay... More 

Helpful?
Thank Gillian H
RitzCarltonGuangzhou, Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear Gillian H, Thank you very much for speaking highly of our hotel products and services which we will certainly share your compliment to our team. At The Ritz-Carlton, all our Ladies and Gentlemen are pledge to provide the finest and personable experience to each of our guest. We do wish to see you soon again and create more unique... More 

County Dublin, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

One of the nicest hotel properties I have visited, as you would expect from a Ritz. The hotel staff are definetaly what sets it apart from other hotels . I particular I would like to thank Marine and Alan in the executive lounge. I will return again.

Helpful?
Thank sjamesw2
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear sjamesw2, Thanks for your great compliment to us on TripAdvisor. I am so proud to learn about your positive feedback to our Ladies and Gentlemen. At the Ritz-Carlton, we truly believe that it’s the people who makes us different. We hope that when guests depart, what they take away is not only a luggage but the everlasting memories created... More 

Dublin, Ireland
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We stayed in this hotel this month and found the hotel extremely well managed and run. The general manager Matthias was both friendly and very professional as were his staff in the executive lounge Maria , Alan along with all the other staff. I also must mention Winnie Luo for being very helpful.

Helpful?
Thank john h
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton, Guangzhou, responded to this review

Dear john h, It is our pleasure to ensure that you enjoyed your stay from the very moment you were with us. All your kind words have proved that our Ladies and Gentlemen were able to deliver a flawless stay to you and I will certainly pass on your recognition to our team. Having said that we look forward to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 

Additional Information about The Ritz-Carlton, Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China (Formerly The Ritz-Carlton Hotel Guangzhou)
Region: China > Guangdong > Guangzhou
Price Range: €207 - €319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Guangzhou 5*
Number of rooms: 351
Reservation Options:
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
Hotel Style:
#2 Business Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#6 Spa Hotel in Guangzhou
#7 Luxury Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#80 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Guangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher Floors makes you appreciate the CBD Skyline”
 of 5 bubbles maezen8, 30 Nov 2016 | Read review
“Get lounge access for the best experience”
 of 5 bubbles DrTim2016, 27 Nov 2016 | Read review
“All rooms are beautifully decorated!”
 of 5 bubbles 307gillyh, 24 Nov 2016 | Read review
“Ask for a room facing the IFC building. You will find yourself gazing at the skyline”
 of 5 bubbles andysM5766OX, 17 Oct 2016 | Read review
“Canton Tower / River view”
 of 5 bubbles SuzanDRS, 12 Aug 2016 | Read review
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