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Shangri-La Hotel Guangzhou

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#10 of 3,394 Hotels in Guangzhou
Certificate of Excellence
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Shangri-La Hotel Guangzhou
Shangri-La Hotel Guangzhou
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1,630 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Guangzhou
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Showing 447: English reviews
Reviewed 22 March 2017

I booked 2 double-room & it was clearly stated in my booking voucher that I need 2 rooms next to each other. I arrived at hotel early before 11am & I went to check-in counter to process the registration right away. But as expected, I was told that the rooms were not ready & it was also acceptable because the...

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Helpful?
Thank Winnie W
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Winnie W, Thank you for choosing Shangri-La Hotel, Guangzhou and for taking the time to share your valuable comments on your recent stay with us. I am concerned to read your comments, which are most distressing and by no means our usual standards of hospitality. I would much appreciate it if you could contact me directly at communications.slpg@shangri-la.com as...

knoxville tn
Reviewed 21 March 2017

I have been traveling to china more than 22 years and have made over 40 visits. This is by far the best hotel in China that I have stayed in! The staff cares so much, the food is incredible, and the room is beautiful. What else do you want? The cherry on top was asking house keeping to please give...

Review collected in partnership with shangri-la.com
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Helpful?
Thank nicolansam
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear nicolansam, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable comments on your recent stay with us. We are pleased to know that you enjoyed your stay and in particular, your kind compliments for our attentive services. I have gladly shared your kind words with our housekeeping colleagues to encourage them. We look forward to welcoming...

London, United Kingdom
Reviewed 21 March 2017

Stayed 3 nights for the furniture fair. Good location for Halls A&B. Looks a bit dated and room was poor - stained carpets and smelt like a smoking room. This was apparently after I had got upgraded as they were fully booked! Service as usual was very good and breakfast great. Expensive but then they have a captive audience.....

Review collected in partnership with shangri-la.com
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1Thank nelson14138
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear nelson14138, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable comments of your recent stay with us. We are most concerned to read your description of the accommodation that you received and would like to assure you that we will investigate this properly as it sounds far from our usual high standards. We will inspect the...

Bangkok, Thailand
Reviewed 20 March 2017 via mobile

So .... as every year happens, I am here for the furniture show. As hotel is next door to the venue, you need to book in a good advance, 7 days cancellation policy, .... being a platinum member, all the benefits of the lounge are not as good as because of the amount of people staying there. This year they...

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Helpful?
Thank Alex R
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Alex R, Thank you for staying with us again recently although we regret to read your comments with regards to our Horizon Club Lounge and our Jazz Bar. It is true that the hotel is very busy during the Furniture Fair but we should still ensure all our guests are well taken care of and your comments will be...

Hong Kong, China
Reviewed 19 March 2017

Always a delight staying here whenever needed to be in Guangzhou since it opened, restaurants are good, in particular the Thai restaurant, a bit disappointed when it changed to more Southeast Asian rather than traditional Northern Thai when it first opened. Horizon lounge is excellent, service impeccable as always is the Shanghai-la tradition. Had spa treatments two days in a...

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Helpful?
Thank anaHongKong2017
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear anaHongKong2017, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable comments of your recent stay with us. We are delighted to know you enjoyed our overall facilities and services and will ensure to share your kind words with all the team. We look forward to welcoming you back soon. Yours sincerely, Keith Tomkies

Toronto, Canada
Reviewed 15 March 2017

Among all hotels i stay at during the whole year this stand on the vey top of the list. The service and people are the very best. The location is fantastic for business people since it is a 1 minutes walking distance to the fair ground and only a 15 minutes taxi ride from the very city centre. 35 RMB...

Review collected in partnership with shangri-la.com
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Helpful?
Thank arash m
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear arash m, Thank you for choosing Shangri-La Hotel, Guangzhou and for your continued patronage of our hotel. We much appreciate your kind words for our team and look forward to welcoming you back on your next visit here. Yours sincerely, Keith Tomkies

Milwaukee, Wisconsin
Reviewed 12 March 2017

Great hotel. It's a bit of a walk from the metro station, but nothing unbearable. Breakfast buffet was amazing! We got full every morning and didn't need to eat until dinnertime. The gym facilities were decent, we were able to get a good workout in. However, like most places in China, we had Chinese people staring at us and trying...

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Helpful?
Thank miaa007
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear miaa007, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable comments on your recent stay with us. We are delighted to know that you enjoyed our facilities and breakfast buffet whilst here. However we are concerned that you were inconvenienced as you describe in the gym and will address this as nobody should be disturbed in...

Stockholm, Sweden
Reviewed 1 March 2017

service was excellent, i could say one of the best choices available in GZ. the buffet is generally very good. however they should have improve the dim sum part of the breakfast, afterall GZ is the center of Cantonese cousin, and was slightly disappointed with the dimsum selection. however over all the breakfast quality was really good. the room is...

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Helpful?
Thank MJJH2012
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear MJJH2012, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable comments on your recent stay with us. We are delighted to know that you were satisfied with your stay and were comfortable with our overall service whilst here. We will also review your comments concerning our buffet. We do look forward to welcoming you back to...

Reviewed 27 February 2017

Spent 8 nights at the Shangri La executive floor 33 - Great king size bed with a lovely ceiling lamp and views of the city. The room was well decorated, stylish and very well taken care of. Been to Shangri La Abu Dhabi and Singapore and the service is excellent in all of them. Location is perfect if you are...

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Helpful?
Thank Freddy M
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Freddy M, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments of your recent stay with us. We are delighted to know that you enjoyed staying at our Horizon Club floor and were happy with the elite privileges. We all look forward to welcoming you back soon. Warm regards, Keith Tomkies

Bangkok, Thailand
Reviewed 25 February 2017

It was excellent stay at the hotel. Room are comfortable. Breakfast are awesome. Staff is very service and friendly. However hotel is right next to exhibition complex, so it make this hotel crowded all the time. I stayed here 2 nights and every time I come down for breakfast, it has lots of people.

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Helpful?
Thank big15096
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear big15096, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments of your recent stay with us. I am glad to hear that you had a delightful stay with us. Your recognition is a great momentum for us to carry on our heart-felt hospitality and I will be glad to pass your compliments to my colleagues. Warm...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel, Guangzhou is located adjacent to the Canton Fair with less than 1 minute walking distance to Guangzhou International Convention and Exhibition Center. Surrounded by lush gardens on an island in the Pearl River, the hotel's 704 guestrooms offer amazing views through the floor-to-ceiling windows of the nearby Pearl River and the greenery on the other side. The hotel offers its guest complimentary Wi-Fi and broadband internet access in all guestrooms and public areas. During the Canton Fair period, the hotel offers complimentary shuttle bus services to the fair as well as major hot spots across the city, with Wi-Fi available in the shuttle bus; guests can choose to take a walk or the shuttle between the hotel and the Canton Fair Complex. The Shangri-La offers a variety of dining options from East to West put together by award-winning chefs. Traditional Thai and fusion dishes are cooked up with imported herbs and spices at coolThai. Nadaman offers up the renowned menu of its worldwide Japanese fine dining chain. Guests looking for something more local can check out the regional Chinese offerings at Summer Palace. A selection of Asian favorites and contemporary international cuisine is available from the food-theater-style WOK TOO Cafe which provides both a la carte and buffet. Diners at the WOK TOO Cafe can eat inside the main dining hall, out in the garden or in one of the private dining rooms. Guests looking to eat Western cuisine can also head to il Forno, the hotel's Italian restaurant. Guests relaxing in the lush gardens around the outdoor swimming pool can indulge in a tropical cocktail or a light snack at the Poolside Bar & Grill. Live jazz performances accompany snacks and cocktails, coffee or afternoon tea in the Lobby Lounge. When night falls, guests can roll up to the Lift Bar on the second floor and enjoy drinks and snacks while looking out over the gardens and river. The flowing shape of this Guangzhou hotel's outdoor pool is lined by a tropical garden, giving guests a relaxing getaway from the hustle of bustling "Canton," and an indoor pool is also available. ... more   less 

Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Region: China > Guangdong > Guangzhou
Price Range: €130 - €569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
Reservation Options:
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou
Hotel Style:
#4 Business Hotel in Guangzhou
#5 Romantic Hotel in Guangzhou
#7 Family Hotel in Guangzhou
#9 Spa Hotel in Guangzhou
#10 Luxury Hotel in Guangzhou
#74 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Guangzhou staff and other travellers.
11 questions
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Singapore, Singapore
over a year ago
6 months ago
Singapore, Singapore
4 months ago
North Ridgeville, Ohio

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Questions? Get answers from Shangri-La Hotel Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Horizon Club rooms”
mancho, 31 Mar 2017 | Read review
“Request a high floor, river view.”
lonestar51, 23 Mar 2017 | Read review
“Book the river view room, higher floors of course.”
  • Guangzhou Shangri-la Hotel
  • Guangzhou Shanghai-la Hotel
anaHongKong2017, 19 Mar 2017 | Read review
“ask for higher floor (top floor is 36th floor)”
MJJH2012, 28 Feb 2017 | Read review
“Executive rooms floors 33 - 36 the very best with optimum service”
I7491PBpatriciac, 27 Feb 2017 | Read review
5 of 5