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The Garden Hotel Guangzhou

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#10 of 3,376 Hotels in Guangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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The Garden Hotel Guangzhou
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2,423 Reviews from our TripAdvisor Community

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Showing 598: English reviews
Manama, Bahrain
Reviewed 26 December 2016 via mobile

Good accommodation. Friendly staff flexibility by the Manager on late check out. Staff is willing to help in every aspect. The last stay was my fifth stay at the hotel and I have similar great experiences. The rooms are clean and well appointed. One thing which requires attention and this is the experience all the time. The dinner buffet needs...

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Helpful?
Thank Mukul M
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Mukul M, I would like to thank you for taking time in reviewing your recent visit to the hotel. While I appreciate your continued loyalty towards the hotel, I would like to apologize for the sub-standard service which you received at our all-day-dining. Your comments have been shared with the relevant section and department heads for immediate review and...

Praha
Reviewed 25 December 2016

In this hotel you can expect the 5star comfort, with a lot of small surprises in the room. As for me is very important to have enough light in the room, I was very satisfied. Impressive lobby, tasty breakfast. No reason to complain.

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Helpful?
Thank MartinGRRR
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear MartinGRRR, thank you for your brief but thorough review of your recent visit to the Garden Hotel. I am glad that we were able to meet your expectations and you've departed the hotel with memorable experiences. We look forward to hosting you yet again upon return to Guangzhou and the Garden Hotel. Best regards Jochen Schuermann Director of Guest...

Reviewed 24 December 2016

Had a quick business trip to Guangzhou and stayed at the fabulous Garden Hotel. This big, lavish hotel make you feel like a superstar - there's something grand about everything there: the lobby, the halls, the resterant, even the elevators... Everything is clean, polished and luxurious. The room was superb!! Great view of the busy plaza in front of the...

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Helpful?
Thank Niv B
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Niv B, thank you for sharing some insight about your recent stay experience here at the Garden Hotel. I appreciate your positive feedback and I am glad to read that you departed the hotel with some memorable experiences. Your review and feedback will most certainly be shared with the management team here. We are looking forward to hosting you...

Reviewed 19 December 2016 via mobile

I have reached Guangzhou at 11:00 PM when I wanted to check in they told me that the room which I booked is not available what kind of 5 star hotel with this bad service and when I was talking with lady in lobby she was very rude with me the way she took my card wasn't proper way!! I...

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Helpful?
Thank buthy a
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear buthy a, I would like to extend a sincere apology for the sub-standard service which you have received during your recent visit to the hotel. Please rest assured that it is most definitely not our norm and this is not the way a valued customer like yourself should be treated at any time or visit to the hotel. In...

Folkestone, United Kingdom
Reviewed 18 December 2016

For a central location, value for money and very nice rooms can recommend this hotel. Although the pool was being serviced and out of use the hotel has a very nice atmosphere, relaxed and right for a holiday. Lovely breakfast area.

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Helpful?
Thank hamishclifton
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear hamishclifton, thank you for your brief but thorough review of your recent visit to the hotel. My sincere apologies that our pool was not accessible during your stay with us as we are currently conducting maintenance there during the winter season - it will resume operations very shortly! Besides this issue, we hope that we will have yet another...

Sydney, Australia
Reviewed 16 December 2016

This hotel is huge! I was lucky enough to be upgraded from a standard rom to a 6 room suite on the 24th floor. everything is well thought out for the guests ease - free bottled water, L'Occitane toiletries and fluffy towels. the bathroom was magnificent with a large bath tub and a heated toilet seat - very comforting at...

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Helpful?
Thank Happy_travellersHS
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Happy_travellersHS, I would like to extend a sincere appreciation for your kind review and feedback in regards to your recent visit to the hotel. I am glad to read that we were able to meet your expectations and left you with some memorable experiences during your stay with us. Your comments in regards to your dining experience as well...

St. Gallen
Reviewed 3 December 2016

The rooms are very nice with single standing bathtub, nice and warm light concept and a cozy bed. The hotel is really well maintained and clean. Quite big outside pool, with a nice and good equipped gym. Big lobby with different bars, live music every evening or some other activities. Now during the christmas time, a big christmas tree in...

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1Thank LuckySleven77
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Thank you for your positive comment. We are glad to read that our service are meet your expectation, we were able to deliver a great stay experience. Those comments will certainly be shared with our Operations Teams. We are looking forward to serving you again.

Durban, KwaZulu-Natal, South Africa
Reviewed 1 December 2016

What a stunningly beautiful Hotel. Everything from the Lobby to the Rooms was simply unbelievable. The only regret I have is staying just one night. I wish I was there on holiday for a few days and not just on business for one day.

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Thank Madhanlala S
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Thank you for taking the time to share your thoughts with us. We were happy to hear that we gave you a memorable experience that stayed with you beyond your departure. We look forward to welcoming you again in the near future.

Hastings, United Kingdom
Reviewed 28 November 2016

Spacious room which was perfectly clean, could not fault it. Several restaurants to choose from in the hotel so you can pick your style & budget (although nothing here is low budget). Seemed central place for business travellers. Pumped waterfall in the garden is quite a sight. Huge choice of breakfast foods. The lobby area is a crazy size, someone...

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Helpful?
Thank Robin M
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Robin M, Thank you for sharing insight about your recent visit to the Garden Hotel, Guangzhou. We are glad to read that we were able to create lasting memories throughout your stay with us in all aspects of what you were looking for. Your comments and feedback will most certainly be shared with all relevant departments for review and...

Limassol, Cyprus
Reviewed 26 November 2016 via mobile

one of the best restaurants with open buffet.. best seafood you can find in Guangzhou at cost of around usd 100$ though the quality and selection of food is getting less than previous years .. but still I may say it's still one of best restaurants in Guangzhou that offer such selection of seafood at such price ... in some...

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Helpful?
Thank mousa_2020
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear mousa_2020, I appreciate that you have taken time to review your recent visit to our hotel. I am glad to read that you enjoyed the open buffet in our Carousel Restaurant. However the mentioned points about quality and selection will most certainly shared with our Culinary Team for further improvement to keep up a high standard on our offer....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The Garden Hotel, Guangzhou is one of the first landmarks of 5 star luxury hotels , it showcases a perfect blend of Cantonese heritage and contemporary sophistication. Garden Hotel offers welcoming ambience, memorable experience and classic culinary tour. Garden Hotel boasts 828 guest rooms & suites, 150 apartments, 8 multi - function rooms and 10 dining venues. The perfect choice for your journey in Guangzhou! ... more   less 

Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Region: China > Guangdong > Guangzhou
Price Range: €121 - €243 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Garden Hotel Guangzhou 5*
Number of rooms: 828
Reservation Options:
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Also Known As:
Garden Hotel Guangzhou
Hotel Style:
#4 Family Hotel in Guangzhou
#9 Romantic Hotel in Guangzhou
#9 Spa Hotel in Guangzhou
#10 Luxury Hotel in Guangzhou
#16 Business Hotel in Guangzhou
#56 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from The Garden Hotel Guangzhou staff and other travellers.
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Questions? Get answers from The Garden Hotel Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are highly recommended and great value for little extra cost.”
 of 5 bubbles Khampi, 25 Feb 2017 | Read review
“If you can afford it pay for the suite and the buffet breakfast”
 of 5 bubbles loreyg, 6 Feb 2017 | Read review
“Just be nice and friendly and the staff will take good care of you”
 of 5 bubbles peterj287, 1 Feb 2017 | Read review
“City view.”
  • room from my bed
 of 5 bubbles yousefa36, 20 Jan 2017 | Read review
“take breakfast outdoors by the carp pool.”
 of 5 bubbles hamishclifton, 18 Dec 2016 | Read review
5 of 5