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Hilton Guangzhou Tianhe

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#13 of 3,311 Hotels in Guangzhou
Certificate of Excellence
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674 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guangzhou Tianhe
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Showing 430: English reviews
Las Vegas, Nevada
Reviewed 6 November 2015

OK, I know its Canton Fair...I get it. Hotels are jammed, everything is expensive but one of the reasons to pick Hilton is to escape this trap....well everything except the high price. Its expensive but it should be good. Actually I found the hotel to be average at best. And, the "great Italian restaurant", Called Il Ponte (but not listed...

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Helpful?
Thank James O
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe. We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations. We do value your patronage of our hotel as a Hilton loyal guest. However, we sincerely regret that we are unable to provide perfect guest room during peak time....

Lancaster, Pennsylvania
Reviewed 2 November 2015

The "non-smoking" room was not accurate. They make certain floors non-smoking when the Fair is in town. Otherwise those rooms are smoking most of the year. Smelled like there was a three alarm fire in the room the day before I arrived. Lobby offers two for one but not well advertised. I found out the last night I was there....

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Helpful?
Thank Curtis D
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe. We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations. We do value your patronage of our hotel as a Hilton loyal guest. However, we sincerely regret that we are unable to provide perfect guest room during peak time....

Jerusalem, Israel
Reviewed 30 October 2015

stayed here for 7 nights, it was excellent, we stay in a suite which is perfect very spacious with a great view, executive lounge is excellent, great team here who knows what great service is, and are genuinely interested in their guests. the hotel is located 5 minutes walk to the train station, and shopping center. I would like to...

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Helpful?
Thank BenyFogel
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Grace Lau

Canberra Australia
Reviewed 29 October 2015

We stayed one night at the hotel at the end of October. Wifi in the hotel lobby was fast and we had access to facebook etc. Only paid wifi in the room, all the other other hotels we stayed in in China had free wifi in rooms. The room was spacious and clean and the staff were all friendly. The...

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Helpful?
Thank AnJCanberraAustralia
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Hilton Guangzhou Tianhe General Manager Grace Lau

South Florida
Reviewed 29 October 2015

This property is full of contrasts. I stayed on an executive room with access to the lounge. The room is perfect. Bed, lighting, bathroom, decor, etc is superb. The view is also nice. The lounge is great. Service is courteous. Breakfast buffet is great. The hotel is situated in a nasty street with poor surroundings. A block away is a...

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2Thank M M
manchester, United Kingdom
Reviewed 29 October 2015

Five star hotel. Don't believe it. Over priced and poor food. all talk and no action after complaining. This is a two star hotel. Look for other hotels in the area. The food and service was a joke. Stayed 6 nights and same problems everyday.

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Thank M C
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for staying with Hilton Guangzhou Tianhe. We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations. We sincere apologize for not providing you perfect dining experiences. We do value your patronage of our hotel as a Hilton loyal guest. We sincerely hope that we can...

Reviewed 22 October 2015 via mobile

Don't have any complaints about this hotel. Stayed here for 3 nights and it was excellent. Check in and out was smooth and quick. The place through which I made the reservation made a mistake and the hotel staff, upon check in, were quick to rectify it (even though they didn't really have to). Room was spacious and clean. Breakfast...

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Helpful?
Thank GauderioExplorer
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. Hilton Guangzhou Tianhe General Manager Grace Lau

Reviewed 7 October 2015

located near the centre of the Tianhe CBD district and walking distance of Guangzhou East train station, the hotel is cozy and on a quiet street. The executive lounge on top floor has great view and provides good service. You can have your breakfast there instead of the restaurant and it's much more quiet and relax. Room is clean and...

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Thank Ma H
Canberra, Australia
Reviewed 30 September 2015

As a Hilton honors diamond member i stay to often in Hilton hotels so never write reviews as i dont have time.However as i had such a wonderful stay i would like to thank the staff for such a great stay.They always had a great smile,always happy to help with anything,and the hotel had more class then any i go...

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Thank steven g
Germany
Reviewed 22 September 2015 via mobile

Good Hotel. The staff is nice, breakfast is very good. The check-in and out could be faster! The rooms are in good conditions, swimming pool, restaurants and the bar is fine. The area around is also fine. You can find supermarkets and restaurants around.

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Thank David S

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
Official Description (provided by the hotel)
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being ... more   less 

Additional Information about Hilton Guangzhou Tianhe

Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Region: China > Guangdong > Guangzhou
Price Range: €107 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Guangzhou Tianhe 5*
Number of rooms: 498
Reservation Options:
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Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou
Hotel Style:
#8 Family Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#13 Luxury Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#61 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guangzhou Tianhe staff and other travellers.
8 questions
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Lancaster, Pennsylvania
malaysia
Indore, India
over a year ago
Indore, India
over a year ago

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Questions? Get answers from Hilton Guangzhou Tianhe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors can have a better night view of Guangzhou”
 of 5 bubbles db52579, 1 Dec 2016 | Read review
“the executive floors are very nice, top 4 floors”
 of 5 bubbles mick_se11, 16 Nov 2016 | Read review
“The rooms on the front of the building offers a great view of GZ skyline and even Canton Tower.”
 of 5 bubbles 17rubenf, 8 Nov 2016 | Read review
“My deluxe room was very spacious”
 of 5 bubbles GavinC505, 27 Oct 2016 | Read review
“Check the bed before you unpack!”
 of 5 bubbles DINNINGCRITIC, 14 Oct 2016 | Read review
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