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Hilton Guangzhou Baiyun Hotel

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#27 of 3,353 Hotels in Guangzhou
Certificate of Excellence
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360 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Guangzhou Baiyun Hotel
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Showing 231: English reviews
Reviewed 21 August 2015 via mobile

I and My family has been here for 2x one night check in. We love the place and even around the hotel very convenient to the malls. And special because of the mountain view. Bit far from the metro station but it's worth it to visit. We love the food especially the tea set and their buffet. Surely we will...

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Helpful?
Thank Marizel L
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Marizel L Thank you for having chosen us for your family visit in August. Great to see you enjoyed our hotel and service and that you plan to return to us. Please, feel free to reach out directly to me for any assistance or future reservations. The team and I will be glad to welcome you back here and...

Leicester, United Kingdom
Reviewed 21 August 2015

This exquisite hotel located in north of the city is a stones throw from a major shopping center offering a wide variety of eateries, retail outlets including a Walmart. (Useful for all general amenities) The customer care offered by the hotel staff throughout my stay was second to none. This was demonstrated a few days into my trip when i...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank James W
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear James W Thank you for having stayed with us and for sharing your feedback here. Am glad to see you had a pleasant stay and that our team could assist you. Webber truly is a great asset to our team and we are glad to have him with us. I hope you will visit us again soon and for...

Hong Kong, China
Reviewed 12 August 2015 via mobile

I am always traveling. I never complain when I pay little and get bad service but 5 star hotel from the famous Hilton brand should be much more better in my imagination. 1) check in time over 30 minutes. No people. They just can't found my booking. Even I show them email confirmation. Make a long distance call to settle...

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Helpful?
2Thank SlavicLee
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear SlavicLee Thank you for having stayed with us and for sharing your report here and on other forums, as you promised us while in the hotel. I do apologize for the unacceptable room condition and the poor view of the room you had. We are truly sorry that we could not satisfy your expectations during your stay and that...

Piedmont, South Dakota
Reviewed 28 July 2015

This is a very good business hotel a bit away from the city center of Guangzhou - but close to lots of businesses. Rooms are fairly modern, clean and comfortable. The staff went out of their way to be friendly and helpful to the extent of running an errand for some supplies that I had forgotten. If business brings you...

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Helpful?
Thank David S
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear David S Thank you very much for having been our guest! Am glad to see you enjoyed your stay and that our team was helpful during your stay. It is our aim to do all we can to assist and help our guests to make their stay even more comfortable. I hope you will visit us again and we...

Amsterdam, The Netherlands
Reviewed 23 July 2015

The hotel is impeccable. However it is located out of city center. So if your purpose is to visit guangzhou it might not be that handy. Otherwise they have good restaurants, nice bar, fitness center and also a Bier Garden that help the thirsty to refuel from a busy day.

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Helpful?
Thank Schweichler
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Schweichler Thank you for staying with us and for sharing your positive feedback here on TripAdvisor. Great that you found our hotel impeccable and had a good stay with us. I hope you will visit again in the future. Thank you again and safe travels! Andreas Justkowiak

Reviewed 14 June 2015 via mobile

Visited Guanchzhou for business.We had a meeting in this hotel so I can't say anything about location for those who's going to travel and see the city, only about service.After 4-hours delay I was more than just happy to be in a Hilton.Amazingly good bed,shower and bath itself.I was met by a plate of fruits and cookies as the stuff...

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Helpful?
Thank Elena S
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Elena S Thank you so much for you very nice review. Great to see that you enjoyed your stay with us and that you recombined us on this forum. I have to agree with you, our beds are indeed very comfy, thanks to special mattresses and topper mattresses especially produced for our hotel. I hope you will have the...

seoul, South Korea
Reviewed 3 June 2015

It is not a good hotel The hotel staff are not friendly and not courteous. 호텔의 룸 컨디션은 기대이상도 기대이하도 아닌 무난했으나 직원들의 친절도및 표정 말투는 기대이하였다 같은 도시의 쉐라톤 호텔은 직원및 룸컨디션도 좋았으나 백운 힐튼호텔은 그러지 않았으며 위치도 좋지않았다 복도에서의 소움도 숙면을 취하는데 방해가 되었으며 복도에서 이상한 냄새가 기분나쁘게 했다. 호텔이 신축이라 비교적 깨긋했지만 힐튼 이라는 브랜드 치고는 전반적으로...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Oh J
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Oh J Thank you for having stayed with us recently. I am sorry that you did not enjoy your stay as much as we would have liked you to. Please accept my apologies for not having been able to provide you with an experience that would have made you feel better. Indeed our location is not city center but...

Melbourne, Australia
Reviewed 26 May 2015 via mobile

This is my second time staying in this Hotel. This time it was for 5 days. It was comfortable and convenient to myself. It is just outside the city centre. Rooms are comfortable, bed and linen are as well with high thread count. Nice bath tub and an electronic blind that open up the glass to the room enabling one...

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Helpful?
Thank Randolf W
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Randolf W Thank you very much for having stayed with us and for your review on tripadvisor. I am happy to see you enjoyed your stay and found our hotel comfortable. It would be my pleasure to welcome you back with us and in case I can personally assist, please let me know direly at any time. Best regards...

Sydney, Australia
Reviewed 24 May 2015

I stayed here on business for 6 nights & was extremely happy, the rooms were spacious & very clean, the breakfast was fantastic, so much to choose from! The gymnasium was also fantastic, very clean & lots of equipment. I ate dinner at the restaurant a few nights & the meals were good. Theres a big shopping centre next door...

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Helpful?
Thank Freez93
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Freez93 Thank you for having stayed with us and for sharing your praise on tripadvisor. Its great to see that you had a good time and that our team made your stay pleasurable. I am especially pleased to see that the team found help in case of language challenges and therefore could assist you. Your comments will be shared...

Graham, North Carolina
Reviewed 18 May 2015 via mobile

A friend who has stayed at this hotel for the past five years recommended it to my husband and I. The hotel was beautiful, the rooms were wonderful, and the concierge was the best I have ever seen! Also the breakfast was spectacular! When we travel to Guangzhou once a year we will probably come back to the Hilton! Thank...

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Helpful?
Thank Rebecca K
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Rebecca K Thank you very much for taking the time to share your very nice feedback on this forum. Its great to see that you enjoyed your visit and that our team took good care of you. I have shared your praise with the Concierge team to keep them motivated to continuously deliver great service. I hope we will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Located next to the Baiyun Exhibition Center, closed to the Guangzhou wholesale Market and train Station,Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which is home to a high-end mall and just 8 minutes from the Guangzhou Central Business District.308 spaciousGuest Rooms and Suites at this Guangzhou hotel feature Hilton Serenity Beds and high-speed internet access. Featureing more than 3220 square meter world class meeting space with 10 flexible function rooms which offer the very latest in audio/visual technology, or choose the 1500 square meter pillarless grand ballroom for larger occasions. Our business center has a wide range of amenities and services to help you execute the perfect event.Be spoiled for choice by the selection of cuisines on offer in our 6 tempting food and beverage venues. Enjoy breakfast in the family-friendly Senses, savor fine dining in Red and unwind with friends in the relaxing Rocks Bar of this Guangzhou hotel. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more   less 

Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Region: China > Guangdong > Guangzhou
Price Range: €94 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
Reservation Options:
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Hotel Style:
#19 Spa Hotel in Guangzhou
#23 Business Hotel in Guangzhou
#27 Luxury Hotel in Guangzhou
#56 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Guangzhou Baiyun Hotel staff and other travellers.
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Questions? Get answers from Hilton Guangzhou Baiyun Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Select mountain view”
 of 5 bubbles KodoDrummer, 28 Oct 2016 | Read review
“away from elevators”
 of 5 bubbles geotech522, 1 Oct 2016 | Read review
“high floor away from the elevator”
 of 5 bubbles 174marshalll, 20 Sep 2016 | Read review
“I think the rooms are generally quiet and the elevators are fast so choose any.”
 of 5 bubbles Vishal_loves_travel, 30 Jul 2016 | Read review
“Get a executive floor room”
 of 5 bubbles sandyfSanDiego, 24 Jan 2016 | Read review
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