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Grand Hyatt Guangzhou

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#11 of 3,300 Hotels in Guangzhou
Certificate of Excellence
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Grand Hyatt Guangzhou
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818 Reviews from our TripAdvisor Community

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Showing 415: English reviews
San Francisco Bay Area, Us
Level Contributor
48 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 days ago NEW

It is been my 3rd time in Guangzhou spending my nights in hotels. GZ is my hometown, so normally I will stay with my families and friends. Lately, I choose to stay in hotels. Grand Hyatt is a very nice hotel to stay at. The room is clean and modern. Service are very nice. no time to try the best... More 

Helpful?
Thank CanCan40
Guelph, Canada
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

This hotel is in a newer area of Guangzhou and in a convenient location. The skyline view is spectacular! For starters, this hotel is 15 minutes by taxi from the Guangzhou East Train Station and if you are coming from Hong Kong's Hung Hum Station by train, it is very convenient. The hotel itself has a nice but expensive bar... More 

Helpful?
Thank Tony G
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Tony G, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to... More 

Singapore, Singapore
1 review
Reviewed 1 week ago

Was a great stay. Service excellent. Was upgraded to a suite after a minor incident during my previous stay. I was very surprised and pleased that they remembered it and took action to compensate for this.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank sof876
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear sof876, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We are grateful to have a second opportunity to provide you with superior experience and are delight to hear that we have met your expectation.Your satisfaction will inspire and motivate our staff to continue to deliver exceptional customer service. Once again, thank... More 

Herzlia, Israel
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

It was generally a pleasant stay. Service and room are both good, although I didn't spend much time in the hotel because of business. The only thing bothered me was the separate elevator, not very convenient I must say.

Helpful?
Thank Lutzvi
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Lutzvi, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. We are delighted to hear that you had a pleasant stay last week. The separate elevator is designed for security and we feel sorry that it brought you inconvenience. Once again, thank you for staying at Grand Hyatt Guangzhou and welcome back! More 

shanghai
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We organized a special work event in this hotel with many VIPs coming from all cross Asia, and I am very happy with the choice we made, while in CN compared to other Asian countries we can be disappointed by the quality of service and environment of 4-5 stars hotel, Grand Hyatt ticked almost all the boxes (and i am... More 

Helpful?
Thank Boum-Bour L
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Boum-Bour L, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to... More 

Hilversum, The Netherlands
Level Contributor
246 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 2 weeks ago

This is a hotel in the Hyatt chain. Rooms are spacious with good equipment. Lobby is on the 22nd floor. Gym and swimming pool at 24th floor which also has spa and sauna. There are very nice restaurants for breakfast, lunch and dinner. As expected there are several conference rooms e.g. On the 3rd floor.

Helpful?
Thank RuurdvanElburg
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear RuurdvanElburg, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. We will share your feedback to continue to inspire and motivate our staff to deliver... More 

Singapore, Singapore
Level Contributor
245 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 3 weeks ago

I was unfortunate enough to have stayed at the Grand Hyatt on two different business trips over two consecutive weeks and have regretted both stays. The location of my meetings makes Grand Hyatt and 3 other hotels nearby the most convenient choices. However, the rates at the Grand Hyatt on both instances were the most competitive given the Canton fair... More 

Helpful?
Thank Adesitraveller
guangzhougrandhyatt, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Adesitraveller, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the Tripadvisor. We feel sorry that we have unfortunately fallen short of your expectation during your recent stay. Please accept our sincere apology for bringing your inconvenience in the room as well as at the reception. We have shared your feedback with the appropriate... More 

Brazil
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago

I have been stayed at Grand Hyatt in the last 5 years due Canton Fair. A very nice place to stay in one of the best area in Guangzhou. But the rooms must be renewed urgently! Very old carpets and bad situation in bathrooms. Despite rooms hotel has an excellent breakfast and a la carte restaurant and buffet at night.... More 

Helpful?
Thank HADT
guangzhougrandhyatt, 客户关系经理 at Grand Hyatt Guangzhou, responded to this review

Dear HADT, Thank you for sharing your recent experience at Grand Hyatt Guangzhou with us through the Tripadvisor. We appreciate your continual stay in our hotel and are delighted to hear your satisfaction with our food. We will feedback your valued suggestion to our colleagues and update our room equipment. Thank you again for your time and come visit us... More 

Sanya, China
Level Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago

Very nice and sophisticated city hotel, good food and beverage operations. Room was nice but not sure I liked the layout as not my taste. Good service and very helpful so recommend to anyone looking for a very good hotel in the new town area of Guangzhou.

Helpful?
Thank Richard R
guangzhougrandhyatt, 客户关系经理 at Grand Hyatt Guangzhou, responded to this review

Dear Richard R, Thank you for sharing your experience at Grand Hyatt Guangzhou through the Tripadvisor. We are delighted to hear your appreciation on our food and beverage as well as our service. Your valued feedback is integral to our ability to continue to improve our service. Once again, many thanks for staying at Grand Hyatt Guangzhou and hope to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Babysitting

Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Region: China > Guangdong > Guangzhou
Price Range: €127 - €249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt
Hotel Style:
#9 Spa Hotel in Guangzhou
#10 Business Hotel in Guangzhou
#11 Luxury Hotel in Guangzhou
#74 Best Value Hotel in Guangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Guangzhou staff and other travellers.
5 questions
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Questions? Get answers from Grand Hyatt Guangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are really in a bad situation for a Grand Hyatt brand!”
 of 5 bubbles HADT, 9 Nov 2016 | Read review
“Ask for a high floor for a nice view”
 of 5 bubbles Dojima, 7 Nov 2016 | Read review
“Don't stay here With elderly coz bathroom ( Japanese style bath).”
 of 5 bubbles 698bernien, 28 Oct 2016 | Read review
“Higher floors saves lift time!”
 of 5 bubbles Fauchards, 24 Jun 2016 | Read review
“great location”
 of 5 bubbles rayzag, 22 Jun 2016 | Read review
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