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Majlis Grand Mercure Madina

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Traveller (206)
Room & Suite (87)
Dining (30)
Overview
  • Excellent61%
  • Very good21%
  • Average11%
  • Poor3%
  • Terrible4%
Travellers talk about
“mr waleed”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (424)
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Traveller rating
129
68
34
14
18
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LanguageEnglish
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129
68
34
14
18
Show reviews that mention
All reviewsmr waleedguest experiencesupportive staffspecial thanksal haramthe hotel managerfantastic staycomfortable staybreakfast buffetquad roomexcellent hoteljunior suitebig roomvisited this hotelduty managerlate checkan upgrade
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1 - 5 of 263 reviews
Reviewed yesterday

The one good thing about this hotel is its proximity to the Haram area, a stone throw away from gate 16 (ladies entrance). For the rest, it is not worth the price. Though it has very friendly and efficient personnel, we had a hard time...More

Thank Koan T
Reviewed 2 days ago

Our travel agent had booked us at another hotel, but,owing to overbooking, we were transferred to this hotel. In many ways , we were happy: close to shops, restaurants, but above all to the Grand Mosque. Breakfast too was good, but lacked variety, with more...More

Thank fleuriot
Response from ABAS E, Guest Experience & Quality Executive at Majlis Grand Mercure MadinaResponded yesterday

Dear Mr.Feuriot Thank you very much for choosing to stay at Grand Mercure Hotel and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent...More

Reviewed 2 days ago via mobile

This hotel was perfect for our needs, all we required was a Hotel close to the Haram as we were traveling with a family of 7 in total including my parents, the location was perfect as you just cross a road and you are at...More

Thank hasx
Response from ABAS E, Guest Experience & Quality Executive at Majlis Grand Mercure MadinaResponded yesterday

Dear Mr. Hasx Thank you for the great review of our hotel we are glad that you enjoyed your stay and by the next time please do not hesitate to contact me. we look forward to the pleasure of your continued visit and assure you...More

Reviewed 3 days ago via mobile

Hotel location is superb . But the rooms and bathrooms run down . Broken sink , broken tub , broken kettle . Dirty stained carpets , stained walls . Lifts insufficient and inefficient I wish they would renovate the place . It is such a...More

Thank Ayesha S
Response from ABAS E, Guest Experience & Quality Executive at Majlis Grand Mercure MadinaResponded yesterday

Dear Ayesha thank you for your comment, we are sorry that your experience with us did not meet your expectations. I renew my most sincere apologies and I wish you the best. Abbas ( Your Guest Experience & Quality Executive)

Reviewed 1 week ago via mobile

Although the hotel is near the masjid (a minutes walk) The lifts take forever and if you’re on the lower floors there’s only a remote chance you’ll make it on time for salah even if you leave close to the Athaan as the lifts are...More

Thank Delinquent2018
Response from ABAS E, Guest Experience & Quality Executive at Majlis Grand Mercure MadinaResponded 6 days ago

Dear Delinquent2018 I am very sorry that you did not enjoy your stay among us. I have forward you message to our Management and we are already working on to identify the source of the problem and to ensure that it will not happen again....More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$141 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Medina
#7 Luxury Hotel in Medina
#7 Best Value Hotel in Medina
Room types
Family Rooms, Suites, Non-Smoking Rooms
Details
Price range
US$141 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Medina
#7 Luxury Hotel in Medina
#7 Best Value Hotel in Medina
Room types
Family Rooms, Suites, Non-Smoking Rooms
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Traveller (206)
Room & Suite (87)
Dining (30)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
hasx
3 March 2018|
AnswerShow all 5 answers
Response from ShoaibShawoo | Reviewed this property |
The triple room that I got had three proper single beds.
1
Vote
KoestoroJR
9 February 2018|
AnswerShow all 4 answers
Response from Medinahlovers | Reviewed this property |
The junior suite is perfect for you You can ask also for extra bed
0
Votes
nemeaeus
15 October 2017|
AnswerShow all 8 answers
Response from avorajee | Reviewed this property |
Hi, certainly the rooms we've had in the hotel have all had kettles and bottles water is provided daily. Additionally, the junior suites have coffee pod machines. I recommend this hotel... in fact I'll be going there... More
1
Vote
Room Tips
"Haram view rooms are relatively few."
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"Ask for a room with a vie of the mosque"
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"Haram View , wide rooms , neat and clean, 2 bathrooms. Good AC. Strong WiFi"
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"Facing to the mosque"
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