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Majlis GRAND MERCURE Madina

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Majlis GRAND MERCURE Madina
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261 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Jakarta, Indonesia
Reviewed today NEWvia mobile

Kept changing hotel management, currently managed by Accor group. Room can accomodate triple bed, aircon was working well. Breakfast , lunch, dinner was served in the restaurant with the same menu everyday. Half of the buffet on the main course was always kept empty. Food taste was nothing special. No wifi in the bedroom, wifi was only available in the...

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Helpful?
Thank Ika C
Reviewed 2 days ago NEW

Nice hotel, 2 minutes to the Prophets Masjid and can hear Adhaan in the bedrooms. Hotel staff were good, we had a problem with AC in our room and was dealt with very quickly by the Hotel Manager and a new room was given. Breakfast is not the best, huge queue for omelettes and selection at breakfast was not very...

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Helpful?
Thank Siraj T
waleeda953, Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Siraj T Thank you for your great comment, it was an honor to welcome you in our hotel and my team will be pleased to read that you have been totally satisfy by our service. Warm regards from Madina, Waleed (your Asst. Guest Experience Manage

Reviewed 1 week ago via mobile

Everything you would expect from a 5 star hotel, perfect location and the athan from Masjid Al Nabwi can be heard from the hotel room. Was especially impressed by the excellent service, such as the waiters such as Mr. Naveed at the breakfast buffet and the friendly and hospitable managers- Waleed Al Raddadi and Muhammad Al Bokhari.

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Helpful?
2Thank Taha M
waleeda953, Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Taha hank your for your excellent comment and your support to our team. It was a pleasure to welcome you and we hope to see you again very soon. Warm regards, Waleed (your Guest Experience Manager)

Reviewed 1 week ago via mobile

I stayed at this hotel with my family. Warm welcome when we came. Everyone was helpful. The porters where brilliant. The rooms where fantastic. It was really close to masjid nabvee. We had also chose to have breakfast with our package which was really good there was a lot of variety. Breakfast times were 6-10am

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1Thank Fakhara S
waleeda953, Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Fakhra Thank you for your great comment, it was an honor to welcome you in our hotel and my team will be pleased to read that you have been totally satisfy by our service. Warm regards from Madina, Waleed (your Asst. Guest Experience Manager)

London, United Kingdom
Reviewed 1 week ago via mobile

We really enjoyed our stay at Majlis Grand Mercure, it was really close to the haram you exit the hotel and you walk into haram via gate 16. Staff are excellent and very helpful and we would definitely come again iA.

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Helpful?
Thank Salva H
waleeda953, Manager at Majlis GRAND MERCURE Madina, responded to this review

Dear Salva H Thank you for your great comment, it was an honor to welcome you in our hotel and my team will be pleased to read that you have been totally satisfy by our service. Warm regards from Madina, Waleed (your Asst. Guest Experience Manager)

Ann Arbor, Michigan
Reviewed 1 week ago via mobile

We stayed at this hotel four nights in December of 2016. It was a family trip in Medina before going to umra in Mecca. Overall, it was a very pleasant experience. To our surprise, we were given an upgrade from a quad room to a family suite. The staff were very helpful and courteous. The breakfast was excellent with a...

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Helpful?
Thank youcef73
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Mr. Youcef, Thank your for your excellent comment and your support to our team. It was a pleasure to welcome you and we hope to see you again very soon. Warm regards, Mehdi (your Guest Experience Manager)

Reviewed 2 weeks ago via mobile

Stayed at this hotel for 5nights and had excellent service from check in to porter service to in room dining to the managers. Staff all very friendly and helpful at all times. Will definitely be back soon in sha Allah :) :)

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Helpful?
Thank faheem m
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Faheem, Thank you for your great comment, it was an honor to welcome you in our hotel and my team will be pleased to read that you have been totally satisfy by our service. Warm regards from Madina, Mehdi (your Guest Experience Manager)

Blackburn, United Kingdom
Reviewed 2 weeks ago via mobile

My family and I visited this hotel in December 2016. The standards of this hotel were very high and the service was excellent. Firstly, the rooms were fairly big with all essentials. We had a good view of Masjid E Nabwi. The hotel was very clean and well looked after. The breakfast was delicious with wide variety to cater for...

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Helpful?
Thank baxiiii
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Baxii, Thank you for this rich comment, it was an honor to welcome you in our hotel, we are pleased to read that you enjoy your stay and you appreciate our service. Our guests support is the most important gift for us. Thank you again, Warm regards from Majlis GRAND MERCURE Madina, Mehdi (your guest Experience Manager)

London, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed 5 Nights at this hotel. The hotel is very close to The Prophet Mosque. Our stay was very comfortable. The rooms were connected and very spacious with all the required facilities. The hotel staff was very helpful specially Mr Rakan Saed, Guest Experience Executive & Mr Rakan Johani at Reception and Mr Mohamed in Reservation Department provided Excellent...

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Helpful?
Thank munirmirzauk
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Munir, Thank you for this rich comment, it was an honor to welcome you in our hotel, we are pleased to read that you enjoy your stay and you appreciate our service. Our guests support is the most important gift for us. Thank you again, Warm regards from Majlis GRAND MERCURE Madina, Mehdi (your guest Experience Manager)

Reviewed 2 weeks ago via mobile

Its clean hotel and very near to Haram but their food is poor the breakfast buffet for asians and long que waiting the omelette last day we have yoghurt and no Wifi in the room we need to stay in a lobby to access the Internet connection

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Helpful?
Thank Farah M
MEHDI B, Responsable relations clients at Majlis GRAND MERCURE Madina, responded to this review

Dear Guest, Thank you for your comment, I forward your review to the Chief and we will work on in order to let our guests feel the difference. Kind regards, Mehdi (Your Guest Experience Manager)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Grand Mercure Madina (ACCORHOTELS group) offers 5-star accommodations overlooking the Prophet Mosque (150 meters), Islam's second holiest site. It features a gym and rooms with free Wi-Fi. Red floor carpets and recessed lighting provide the air conditioned rooms with a warm feel. Each room has a flat-screen satellite TV. The private bathrooms have double vanities. After a good night's rest, guests can enjoy breakfast in their rooms. Grand Mercure's restaurant serves international and traditional Saudi cuisine. There is also a selection of on-site shops. Free private parking is offered on availability. The staff at the 24-hour front desk can arrange a shuttle service to and from Prince Mohammad Bin Abdulaziz Airport. ... more   less 

Additional Information about Majlis GRAND MERCURE Madina

Address: Central Area, Medina, Saudi Arabia (Formerly Western Alharithia Hotel)
Region: Saudi Arabia > Al Madinah Province > Medina
Price Range: €120 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Majlis GRAND MERCURE Madina 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Majlis GRAND MERCURE Madina Al Madinah/Medina, Saudi Arabia
Hotel Style:
#2 Spa Hotel in Medina
#3 Best Value Hotel in Medina
#4 Luxury Hotel in Medina
#5 Family Hotel in Medina
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Questions & Answers

Here's what travellers have asked, with answers from Majlis GRAND MERCURE Madina staff and other travellers.
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Questions? Get answers from Majlis GRAND MERCURE Madina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“close to masjid nabawi”
 of 5 bubbles renatad373, 25 Dec 2016 | Read review
“Being an oval building I think most rooms are OK”
 of 5 bubbles NaveedZ352, 4 Dec 2016 | Read review
“Haram View”
 of 5 bubbles kasher426, 23 Aug 2016 | Read review
“Elevators become quite crowded after Athaan so try to leave for prayer earlier”
 of 5 bubbles K5273GVdianaa, 2 May 2016 | Read review
“Room in the Haram view is excellent”
 of 5 bubbles engkusa, 1 May 2016 | Read review
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