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Grand Hotel Europe is St Petersburg’s most stylish and storied rendezvous. Set on Nevsky Prospekt, it is surrounded by the city’s celebrated landmarks. Behind its baroque façade lie sumptuous art nouveau interiors of gilded stucco and stained glass. Dining options include the legendary L’Europe, which hosts a weekly Tchaikovsky Night with live music and ballet and Sunday brunches with free-flowing champagne. At the unique Caviar Bar & Restaurant guests can enjoy masterclasses with Russia’s only full-time vodka sommelier. Rooms and suites recall the opulence of the Tsars, blending antique furnishings and plush fabrics with every modern indulgence.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Quiet
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
Mikhailovskaya St., 1/7, St. Petersburg 191186 Russia
Name/address in local language
Grand Hotel Europe
4.7 reviews
Getting there
Great for walkers
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We stayed in the best hotels in St. Petersburg, but we return again to this cozy, graceful, nobly aged, aristocratic , with ancient beauty, dignity, courtesy of staff and administration and very attentive to our guests! And we're always greeted with a sparkling pink brute! As it happens, we stayed in this hotel both celebrating our birthday and wedding anniversary , and each time the management was so kind that we were promoted to the room category 1-2 positions, always congratulating us with champagne, exquisite handmade candy! So touching and pleasant! Always gave a little souvenir from the hotel when they left! Yes, the rooms aren't modern, but the aristocrats didn't do major renovations to their mansions every 3 years! We stayed before the famous events and at the Ritz, Madrid (before its renovation), Hotel Avenida Palace, Lisbon, Hotel El Palace Barcelona, Mandarin Oriental, Munich, ancient hotels in Luxembourg, Lyon, Due Torri Hotel in Verona, etc... And all of them had a noble swoop of antiquity and chafing. It didn't bother me too much, although I love the new, needle-sided luxury hotels. But in the Grand Hotel Europe it is - excellent room equipment , always replenished the supply of free water, good tea , coffee, impeccable cleanliness, in the bathroom all the cosmetics of Bulgari! , as it should, full set: cotton wool, wands, combs, toothbrushes and paste, razor set, bath foam, hats etc! We haven't had buffet breakfasts in the hotel for a long time, and we have breakfast every time in the new cafe-restaurant in the city, but the cafe "Mezzanine" had breakfast on the menu and were very pleased! Particularly good is the cappuccino , where on the foam the views of St. Petersburg are applied! Thank you to all hotel staff, management, maids and always kind hotel doormen for a wonderful time in New Year's Eve Petersburg!!!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It’s a legendary Hotel in St Petersburg, which is nearly 150 years old. And you can definitely feel the energy of the great history of this place. Rooms are comfortable and tidy. Breakfast choice is pretty good, I would only recommend to introduce more healthy options (vegan, gluten and dairy free). Service is also at the level. In summer season they serve it in a large room of Europe Restaurant. You can enjoy it accompanied by piano music and beautiful panneaus on the wall. Concierge service is excellent. They even organise guided 30-mins tours around the hotel building and adjacent Arts Square as a compliment for the guests. We learned lots of interesting facts about the hotel’s history and the city itself. A very appreciated initiative! The hotel’s location is very good, easy to reach the most important monuments by foot. Personally I love staying in historic hotels and would definitely be back in Grand Hotel Europe next time I am in town.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hotel Europe, General Manager at Grand Hotel Europe
Responded 18 Aug 2022
Dear Alyona, thank you very much for your review and top marks for all the aspects of your stay. We are delighted to learn that you've enjoyed your time in Grand Hotel Europe. We are looking forward to greet you again! Warmest regards, Yulia Pashkovskaya, General Manager
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The overall experience of this place was very positive: the location is good, right on the Nevsky prospect, Great view from the room: beautiful Savior on the Spilled Blood. Room service, most of the dishes I tried was also very good. Dry cleaning was made in time and properly. The feeling inside is good and the flowers decoration at the entrance was marvelous. I liked it a lot, that the floor in the bathroom was warm and the towels was there for better feeling. I would consider it as a 5 rated hotel, only a few things really disappointed me: - in this luxury 5 star hotel the guests should leave a deposit. This is funny: a deposit. Like in 90th in the 3 star hotel in Turkey or Egypt. Like customers are already suspected on not to pay the bill for mini bar or laundry . And, when I refused to leave deposit, they went to my room to clear the minibar: to take away chocolate bars and bear, that they should want to sell to customers! And the service lady refused to bring laundry to the room unless I will go down and pay it (tell them about the credit cards machine! They should know that) - the room service was knocking into my room late in the evening so that I return the trolley , my dinner was served on. Even I have not finished the meal yet. These things really disappoint. - no socket next to the bad. It’s already a common thing to charge the phone/ headphones, watch, etc next to the bad. But you can only do it in the room by moving night table Otherwise, it’s a nice place to stay
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Date of stay: October 2021Trip type: Travelled on business
Room Tip:5 floor has a beautiful rooms with terrace - it would be a great view!
Beware robots at the...
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Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe
Responded 31 Oct 2021
Dear Guest, thank you very much for your review. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Grand Hotel Europe, we strive in providing the highest levels of service and your feedback is shared with all our teams. In regards to the situation with the deposit let us assure you that we are acting in accordance with International Hotel policy. We will be delighted to greet you again in our hotel! Best regards
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It all started and ended at the time of arrival - we arrived at 2:15 p.m. and at the time of booking I asked for the room to be ready at 2:00 p.m. - I understand that technically they can refuse arrival until 3:00 p.m., but late summer, under-occupancy, regular customer - somehow I was sure that at 2:15 p.m. the room would be available.
But that wasn't it. We arrived heavy after the wedding of friends the day before in BIP (Emperor Paul's Bastion), it was my wife's birthday, we had a ship booked for 16 and I just needed to lie down for 30 minutes to recover, but not here - they smothered us until 14:55, after which for some reason they changed the check-in number and moved us into a totally unready room, in my opinion, as a mockery - no baby bed (although the room was booked for two adults and a child), no vase for flowers, even though they knew about DR - nothing! After a few reminders, they brought something, but the mood was ruined!
I honestly tried to discuss the problem with the hotel management, but they were so great they didn't find time to talk to me in two days - in fact, why talk to the customers!?
From the general impressions, the Deluxe rooms are small and give away old age (exactly, old age, not old), and in my opinion are significantly inferior to the executive rooms in Corinthia on Nevsky, which in the same price category - this is not advertising, it is just that I stayed many times in Corinthia, have not stayed in Europe for a long time - I was never made to wait until almost 3 and never given at 14:55 an unready room. Cheated this time, it was for nothing!
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Сюда не надо!
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A hotel where you want to return! Luxurious historical hotel in the city center, luxury in everything, in service, in attitude, in service! While at the hotel, we studied the history of the hotel and learned about the famous guests who once lived in this mansion; we were amazed and amazed by the value of the place and the events that took place there for two hundred years. Excellent location, within walking distance there are all the famous cultural monuments, museums, cathedrals, which allows you to drop in, for example, to the Russian Museum instead of lunch even when you are extremely busy))) I would especially like to mention the amazing breakfasts, sooooo delicious, service at the level of royal etiquette, many thanks Restaurant employees pay attention to every detail. We had lunch and dinner at the MEZZANINE cafe, amazing cuisine, elegant presentation of dishes and, of course, service above all praise. The room was always prepared for bed at night - every day they brought cards with wishes and chocolate gold coins! I highly recommend visiting this luxury hotel!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've had a very pleasant stay at the hotel. Room was spacious with many extras, breakfast was excellent (even on the 10th day), and the staff was friendly and most efficient. We've also enjoyed the hotel's atmosphere as well as its great location close to many historical and cultural attractions at walking distance.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe
Responded 8 Jan 2023
Dear guest, Thank you very much for having responded to our survey. We truly value that you have taken the time, as it greatly assists in consistently improving our product and offer. At Belmond Grand Hotel Europe, we strive in providing the highest levels of service and your feedback is shared with all our teams. Please don’t hesitate in contacting us directly should you require any assistance in a potential future booking or event within our group. Warmest regards from Belmond Grand Hotel Europe!
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Everything about the Belmond Grand was exceptional the quality of food and the beautiful Christmas decorations. Breakfasts are wonderful everything you could possibly want, the cafe bar had extremely slow service, but to be honest we found the service slow everywhere in Russia, but as we were on holiday it did not matter, perhaps if on business you would find it a problem. Russia overall both Moscow and St Petersburg was truly exceptional, especially the train journey from Moscow to St Petersburg. Both cities were free of the kind of litter we find at home, everything appeared to run on time and the Metros have to be seen to be believed.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHotelEurope, General Manager at Grand Hotel Europe
Responded 13 Jan 2020
Dear guest, Thank you so much for your kind review of Belmond Grand Hotel Europe. I am delighted to see that your entire stay was wonderful and you were able to experience the charm and beauty of our property. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home. We value all comments and they encourage us to keep working every day to better our service and we hope to welcome you back soon. Warmest regards, Sven Ulrich Gevers, General director
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I was happy one to stay at such a charming luxurious hotel full of history. The service was outstanding. Buffet breakfast and dinner set with beef-stroganoff are beyond expectations. Many thanks! Highly recommended.
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hotel Europe, Генеральный директор at Grand Hotel Europe
Responded 28 Dec 2021
Dear guest, thank you very much for your review and top marks for all the aspects of your stay. We are delighted to learn that you've enjoyed your time in Grand Hotel Europe. We are looking forward to greet you again! Warmest regards, Y. Pashkovskaya, General manager
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Everything about the hotel is nice, but the receptionists on the morning of November 9 treated me badly. The employee looked at me with contempt and disdain when I spoke to them. And she responded to me in a very bad way. Because I am a veiled woman. Throughout the stay, this employee and other receptionists were frowning at us and not welcoming us. If the hotel does not welcome veiled women, it should write this on the booking sites. Because we do not accept such bad treatment and racism!! And I would like to thank the employee at the Concierge on the same date in the evening. She was wonderful and respectful, and also the salon employees were polite, friendly and very cooperative. The breakfast buffet was beautiful and the service was excellent. And the staff are wonderful.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The weather was terrible - cold and rainy, instead of the snow and minus degrees we were hoping for. Apart from that we loved everything about St Petersburg. Grand Europe Hotel is perfect for sightseeing, shopping and restaurants. You can walk to most interesting sights. But it is worth travelling by underground since the stations are as beautiful and interesting as anything above ground. The hotel feels very special and matches the atmosphere of the city. I think our room was standard and was fine but not outstanding. The entrance, lobby bar and restaurant, however, are amazing. Breakfast is expensive and we only had it once but it was worth it just for the experience. If you were really canny, you could make your breakfast brunch and skip having to buy a lunch that day. St P tip which we received and was useful is agree on a price before you get in a taxi and don't accept the meter price. We only took one taxi but agreed on1000 rubles when the driver started off at 2000.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHotelEurope, General Manager at Grand Hotel Europe
Responded 19 Jan 2020
Dear guest, Thank you so much for your kind review of Belmond Grand Hotel Europe. I am delighted to see that your entire stay was wonderful and you were able to experience the charm and beauty of our property. It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back home. We value all comments and they encourage us to keep working every day to better our service and we hope to welcome you back soon. Warmest regards, Sven Ulrich Gevers, General director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Manishberiwala,
Many thanks for your interest and question.
We are pleased to offer you a selection of room options, which can be connected to each other. For example, here are the following rooms and suites combinations:
- Deluxe Room + Deluxe Room
- Junior Suite + Deluxe Room
- One Bedroom Suite + Deluxe Room
- One Bedroom Suite + Junior Suite
- Historic One Bedroom Suite + Historic Room
- Avant-Garde One Bedroom Suite + Avant-Garde Studio
Besides, our Presidential Suite might be also the ideal variant for your accommodation as it features two bedrooms with king-size beds and two bathrooms, along with the dining room, exclusive fitness centre, music room with a grand piano, sauna and a study with library.
We will be glad to provide you with more details on each accommodation room type and make you the best offer for your trip to St Petersburg in May. Kindly contact us at res.ghe@belmond. com for further details.
Please let us know whether we may assist you more and answer your additional questions.
We look forward to welcoming you at our hotel.
Warmest regards from St Petersburg and Belmond Grand Hotel Europe!
Actually we stayed in the Art room over looking the park, absolutely beautiful and you would not be disappointed. Classic furnishing, incredible bathroom a real floor of the lifestyle which is St Petersburg. In addition make sure to visit the Merchant Grocery store, excellent caviar and champagne afternoons or lunched. It is about 10 minutes walk from the hotel.
There are more places to choose from in the St. Petersburg area.
ALSO KNOWN AS
grand hotel st petersburg
LOCATION
RussiaNorthwestern DistrictSt. PetersburgNevskiy
NUMBER OF ROOMS
266
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