We had a very good experience in Lotte hotel . The staff are all extremely helpful and courteous.. the breakfast was excellent. We were travelling with a 2 yr old .. and ordered all the child's meals from in room dining service . And they adapted perfectly to our meal requests and executed efficiently. The food at their restaurant Megumi was top notch . The room was extremely comfortable and bathroom quite lavish . Lotte hotel - book it without any doubts ! They deliver ! Very happy with our stay
Starting with prime location ending with superb breakfast - everything was up to top standards. The hotel occupies an elegant tsar era building on one of the main squares near the city hall. Book a room viewing St Isaac's Cathedral though it could be pretty pricey. You will see a lot of gold in interiors which however does not spoil general impression, it rather resembles prosperous and abundant days of imperial past. High ceiling rooms with big windows, huge domed atrium bring the feeling of belonging to that glorious history. Special thanks to skillful friendly staff, we felt care every minute of our stay.
I stayed for 6 days in St. Petersburg for vacation - what a great city. I chose the Lotte Hotel because of the location and the fact that it is part of the leading hotels of the world (LHW). What I liked about the Lotte Hotel: - Location: for me one of the best locations in St. Petersburg, far away from the noisy Nevsky Prospekt. It still is close to the main sightseeing spots, next to a canal and a beautiful square. Very convenient. - Room decoration: the deluxe rooms are nicely decorated with a very nice large bathroom. Please note that the superior rooms are a bit dated. I highly recommend to book a deluxe room. - Breakfast: good breakfast buffet with very good choice and excellent quality of products. - The breakfast room is very nice, a large room with a lot of light, very nice to start the day - Concierge staff: the Staff at the concierge desk is very friendly and helpful, they do a great job going above and beyond to accommodate your requests, which is really appreciated What you need to know: - the Pool im the spa is very small and the water is chilly - The cabinets in the rooms are very small, there is only Limited Space to hang clothes - While some staff (in particular concierge) are friendly, this is not always the case and service is not always on top. The room was sometimes not made up correctly, old dishes and glasses forgotten, amenities not filled up. At main entrance staff sometimes ignore the guests. - Management is not really visible to guests- I personally like it when managers interact with their guests especially in a Hotel being part of LHW - Well, of course these are only minor things, but they can easily be improved so that the hotel is on top level Overall I liked my stay mainly because of the great location. And a big thank you to the concierge staff! And anyway, St. Petersburg is a fantastic place to visit and I was extremely happy to be in this wonderful city for a few days.…
What an amazing hotel ! The staff are so helpful and friendly. They did their best to help us and make our stay the best. The hotel service is amazing and the room was cleaned twice a day. Best hotel we have been to. Thank you for making our stay amazing and the best.
My friend stayed in this hotel as she was on a business trip and I've contacted the concierge, someone called Fedor. He was very helpful and professional. I needed his help as I wanted to send her a gift for her business success and he was very efficient that he managed the whole thing and confirmed the delivery in very short notice. I'd like to thank him very much.