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Tverskaya St., 3, Moscow 125009 Russia
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Traveller (1326)
Room & Suite (378)
Dining (145)
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 13/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Moscow
Updated 13/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 768 in Moscow
Location
Cleanliness
Service
Value
Your front row seat to Moscow. The Ritz-Carlton, Moscow is located in the heart of the historical, cultural and business center of Moscow, Russia. Our 5-star luxury city center hotel features renewed spacious guest rooms and luxurious suites providing cutting-edge technological amenities. We offer a string of luxurious facilities including world-class dining options: three restaurants and two bars. O2 Lounge by Genesis on the rooftop overlooks the Kremlin and Red Square and proposes seafood coupled with award-winning cocktails and a selective wine list. Take a deep dive into a carefully curated collection of vintage Champagne paired with caviar bites in the sophisticated Champagne Bar The Ritz-Carlton Lounge & Bar invites for afternoon tea ceremonies, cocktail classics and a signature menu for every taste. There are also Italian restaurant Sartoria Lamberti and Pan-Asian Novikov Restaurant & Bar. The spacious full-service The Ritz-Carlton Spa is equipped with 9 treatment rooms working with ESPA and Valmont beauty products, as well as a heated indoor pool, hot tub, sauna, steam rooms and Fitness Center. More than 1,800 square meters / 19,500 square feet of meeting space include the luxurious Ballroom that accommodates events of up to 700 guests.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Walking tours
Children's television networks
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Nightclub / DJ
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Russian

Location

Full view
100Great for walkers
Grade: 100 out of 100
327Restaurantswithin 0.5 km
260Attractionswithin 0.5 km
2022Reviews17Q+A100Room tips
Traveller rating
  • 1,493
  • 346
  • 96
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Most Recent
BasH_H_H wrote a review Jan 2022
Amsterdam, The Netherlands8 contributions7 helpful votes
Great hotel with great staff. Everyone goes the extra mile to make the stay memorable and special. The people at the front desk (Marina to name one specifically), the people from the concierge service or the duty manager Rassul.
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Date of stay: January 2022
Value
Service
Sleep Quality
Trip type: Travelled
1 Helpful vote
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Response from Victoria Orlova, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 2 Feb 2022
Dear BasH_H_H, I would like to take this opportunity and thank you for choosing The Ritz-Carlton, Moscow for your stay. We are pleased to know that you enjoyed your stay at our hotel, and we thank you for your positive feedback. I have personally forwarded your comments to Marina and Rassul as a great honor. We will be glad to see you again and give you a warm welcome during your next visit to the Ritz-Carlton Moscow Hotel. Sincerely, Victoria Guest Relations & Quality Manager
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Chi wrote a review Dec 2021
Los Angeles, California1 contribution2 helpful votes
My LV shoes were stolen in the hotel. I have visited Moscow with my wife for the winter holidays, we decided to stay at Ritz Carlton Moscow. It was very disappointing as my shoes were stolen, I have put three pairs of shoes outside my door for polishing at around 11 pm for it to get polished (the employee of the hotel told me to do so if i want my shoes polished) so I placed two pairs of my wife’s shoes and my shoe outside the door and only my wife’s shoes came back from the polishing. My shoes went missing, we informed the hotel employees and the manager and all they did is told us that they will check the cameras ( by the way the corridors don’t have them). The first day of the incident no one called us to follow up we had to request to see a manager in order to follow up and not much concerned was shown whatsoever. I have asked for an incident report three times and haven’t got one. Overall the employees of the hotel were acting cold and not very cooperative. I am not blaming anyone, I just want to elaborate that it is a shame for such a thing to happen in Ritz Carlton which is located in the best street in Moscow, this incident just ruined the whole trip. It was my warmest pair of shoes and can you imagine being left with no shoes at -20 degrees…
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Date of stay: December 2021Trip type: Travelled
2 Helpful votes
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Response from Victoria Terekhina, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 27 Dec 2021
Dear Coastal04939640986, We would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback which we take seriously. Comments like this allow us to evaluate our services and facilities in order to strive for the highest standards expected. The Safety and Security of our guests is of utmost importance to us. Please accept my sincere apologies for the inconveniences that you have faced. At the moment the investigation is in the process in the hotel. On the same note, we understand your disappointment and I am ready to personally assist you and attempt to locate your missing shoes. Truly appreciate if you allow me to stay your personal contact for any further assistance and I will contact you as soon as the investigation will be over. Best regards, Victoria Orlova Guest Relations & Quality Manager Victoria.terekhina@ritzcarlton.com
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Hala wrote a review Nov 2021
16 contributions13 helpful votes
Amazing Location, at a walking distance from the Red Square. The Hotel has very nice, ample,newly refurbished rooms. The elevator lobby is nicely decorated, but there’s only one way to the lobby in the whole floor, and only one way to reach there. So you have to walk the whole floor across all rooms to get to the lobby. Breakfast was very delicious, and the staff at the restaurant were so welcoming, they used to get to our table to place our special orders of omelettes instead of us waiting at the cooking station. They kept replenishing our table with their amazingly delicious fresh juices and kept checking if we need any coffee or tea refills. The Hotel is still having some refurbishment works, so it’s a bit noisy during the day at the lobby. Although the Four Seasons hotel is right at the entrance of the Red Square, the night at this hotel is half the price and just a walking distance away through the heated subway.
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Date of stay: November 2021Trip type: Travelled
Room Tip: If you’re not disturbed by street noise, better request Main Street rooms. I tried a back side...
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1 Helpful vote
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Response from Victoria Orlova, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 2 Feb 2022
Dear HalaFHaddad, I would like to take this opportunity and thank you for choosing The Ritz-Carlton, Moscow for your stay. We are pleased to know that you enjoyed your stay at our hotel, and we thank you for your positive feedback. We will be glad to see you again in the fully renewed hotel and give you a warm welcome during your next visit to the Ritz-Carlton Moscow Hotel. Sincerely, Victoria Orlova Guest Relations & Quality Manager
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SvetaNYC wrote a review Oct 2021
New York City, New York1080 contributions85 helpful votes
+1
I stayed at the Ritz with my 3 y.o son in August 2021. It was my 4th time in Moscow and never did I stay at the more central location as this time, which we both really enjoyed. Steps from the Red Square and Kremlin, it is a great hotel with lots of amenities and excellent service. During our stay, the hotel was undergoing a renovation - so the main lobby was closed - however, besides a few glitches with elevator service, we haven't noticed any noise or have been disturbed by the construction work. We were given a newly renovated room #743 . It was large and my son, upon my request, was provided with a proper crib (not pack-and-play). Both, him and I were showered with attention: fruits/chocolates for me and drawing supplies/ toys and ice-cream for him. We used the pool and a rooftop restaurant daily, which were a huge bonus. The pool and spa facilities were spotless and provided us with true zen time after hours spent in a busy city, while rooftop had the most amazing views of the Kremlin and great menu. I expected the staff to be on par with the Ritz standard but I would like to extend my gratitude and complements to the front desk employees and concierges who helped us, from scheduling the covid tests to recommending places to visit/eat/play. One comment to the concierges - Tverskaya street DOES have kids playgrounds, p.ex. Tverskaya 4 and 8, both have small playgrounds inside. We can't wait to come back next year.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
2 Helpful votes
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peterhagen2016 wrote a review Oct 2021
Vienna, Austria6 contributions12 helpful votes
I use to stay more than 100 nights a year in hotels worldwide. I am also a regular guest of the Ritz Carlton Moscow. The level of commitment and customer service of all the staff of this hotel is simply outstanding and second to none. To just give you an idea: at my current stay I caught a severe cold. 2 members of the exceptional Lounge team recognized my sickness and arranged for a ginger tea, cookies and a warming blanket brought to my room, together with an accompanying card (see photo). I have never experienced any other hotel in the world with such caring staff. They really always make me feel home away from home.
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Date of stay: October 2021Trip type: Travelled
3 Helpful votes
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MarineGirl2017 wrote a review Aug 2021
London, United Kingdom65 contributions56 helpful votes
I absolutely loved staying at the Ritz-Carlton in Moscow! We had a city view room with two twin beds. It was impeccable! The cleanliness was top, the house keeping was making the room twice a day, everything was well-maintained and thought out. There was Nespresso machine and kettle in the room. We used their spa, which was fantastic- there is a great pool, several saunas and a steam room. The location is unbeatable- right next to the Red Square. Although, they were having some works at the hotel, we were not disturbed by the noise. I fell in love with this hotel and will definitely be back!
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Date of stay: August 2021
Value
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1 Helpful vote
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Maurizio V wrote a review Jul 2021
Dubai, United Arab Emirates17 contributions30 helpful votes
Great rooms totally recently renovated and extremely comfortable beds with a very stylish furniture. The location is perfect just by the Red Square and the lounge restaurant on the roof terrace has the best view of the Cremlin and Saint Basil church. We will be definitely coming back
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Date of stay: June 2021Trip type: Travelled
3 Helpful votes
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Response from Victoria Terekhina, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 12 Aug 2021
Dear Maurizio V, I would like to take this opportunity to thank you for choosing The Ritz-Carlton, Moscow for your stay and sharing your impressions. We are pleased to know that you enjoyed your stay at our hotel, and we thank you for your positive ratings. We will be glad to see you again and give you a warm welcome during your next visit to the Ritz-Carlton Moscow Hotel. Sincerely, VICTORIA TEREKHINA Quality & Operational Excellence Manager
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Ruheenj wrote a review Jul 2021
New Delhi, India3 contributions7 helpful votes
I would like to mention that our stay was most comfortable and every need was fulfilled by the very efficient Ritz Carlton Team. I would especially like to mention the Conceirge team Nikita, Sergei, Ayrat, Ivan and all those we had any interaction with were so helpful and did everything to make our stay comfortable. The location of the hotel is perfect as well. We were very unsure what to expect during these uncertain pandemic times but The Ritz Carlton put rest to all my fears and at the end of the 12 days we didn’t want to leave! I think that sums up how outstanding the services were. Will definitely be returning hopefully sometime soon.
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Date of stay: June 2021Trip type: Travelled
2 Helpful votes
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Response from Victoria Terekhina, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 12 Jul 2021
Dear Ruheenj, Thank you for taking the time to write a lovely review about The Ritz-Carlton, Moscow. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill the needs of your family during your stay with us. I feel very fortunate to work with outstanding ladies and gentlemen like Nikita, Sergei, Ayrat and Ivan. I will be sure to share your kind words with them. Thank you for sharing your experience with the travel community. We look forward to welcoming you back in the near future. Sincerely, Victoria Terekhina Quality & Operational Excellence Manager
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Svetlana H. wrote a review Jun 2021
4 contributions1 helpful vote
+1
What a disappointment this beautiful hotel is. Staff is impersonal and condescending. If I did not have 6 pieces of luggage, I would move to the National Hotel down the street first thing in the morning. I have stayed there a few days ago and the vibe there is completely different. Staff is welcoming and extremely helpful. I do not want to be here. Definitely not my cup of tea. ((
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Date of stay: June 2021Trip type: Travelled
1 Helpful vote
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Response from Victoria Terekhina, Guest Services / Front Office at The Ritz-Carlton, Moscow
Responded 30 Jun 2021
Dear matryoshka33, I would like to take this opportunity to thank you for staying with us. We appreciate you taking time to share your feedback. We take such comments very seriously, as this allows us to evaluate the level of service provided and strive for the highest standards that our guests expect. Please accept my sincere apologies that the impressions of your stay at our hotel did not coincide with your expectations. We will be very grateful if you could kindly tell us about your stay in more detail. We would like to do everything possible to ensure that your stay leaves you with only positive impressions. I look forward to your response and I hope to see you again soon as a valuable guest at The Ritz-Carlton, Moscow. Yours Sincerely, Victoria Terekhina Quality & Operational Excellence Manager
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Estie-P wrote a review May 2021
London, United Kingdom65 contributions81 helpful votes
I stayed here for 5 days in total. The staff were incredibly friendly from the moment we checked in to the moment we checked out. They often went above and beyond to help. The location is perfect, just moments walk from the Red Square and great views. I stayed in a beautiful room on the 6th floor, the best was so comfy and room was beautiful. The bathroom was my favourite with the separate shower room, WC and bath. The shower was really good and powerful and the bath luxurious. I ate breakfast every morning in the restaurant and they had a good selection from the ready made food and then food off the menu also. I was there on a business trip so often ate with my laptop open and the staff were very professional and helpful knowing that i was on my way out to an office. I ate in the Asian restaurant attached to the hotel and would also highly recommend together with the sky bar on the top floor, with it's gorgeous views over the Red Square. Would love to come back to the Ritz when the opportunity presents itself.
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Date of stay: June 2020
Value
Location
Service
Trip type: Travelled
2 Helpful votes
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Response from Ladies and Gentlemen, Other at The Ritz-Carlton, Moscow
Responded 21 May 2021
Dear Estie-P, Thank you for sharing your positive feedback with us. We are glad to hear that you enjoyed your recent stay at The Ritz-Carlton, Moscow, and had a chance to experience our panoramic rooftop restaurant O2 Lounge by Genesis. Looking forward to welcome you again upon your next visit to Moscow. Best wishes, Ekaterina Mikhaylova Marketing Manager
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Previous
123456
ALSO KNOWN AS
ritz-carlton hotel moscow, moscow ritz carlton, ritz moscow, ritz-carlton moscow
FORMERLY KNOWN AS
The Ritz-Carlton Moscow
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Tverskaya / Tverskoy / District Central (TsAO) / Boulevard Ring
NUMBER OF ROOMS
332
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Frequently Asked Questions about The Ritz-Carlton, Moscow
Which popular attractions are close to The Ritz-Carlton, Moscow?
Nearby attractions include Moscow Metro (0.3 km), ExploRussia (0.2 km), and Aleksandrovskiy Sad (0.3 km).
What are some of the property amenities at The Ritz-Carlton, Moscow?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Moscow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Moscow?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Moscow?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Moscow?
Conveniently located restaurants include SAVVA, Osteria Mario, and Peshi.
Are there opportunities to exercise at The Ritz-Carlton, Moscow?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is The Ritz-Carlton, Moscow located near the city centre?
Yes, it is 0.8 km away from the centre of Moscow.
Are any cleaning services offered at The Ritz-Carlton, Moscow?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Moscow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Moscow?
The staff speaks multiple languages, including English and Russian.