We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Smolenskaya Sq., 6, Moscow 121099 Russia
Contact accommodation for availability.
There are similar hotels available.
View all
Traveller (716)
360
Panoramas (7)
Room & Suite (433)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#11 of 769 in Moscow
Location
Cleanliness
Service
Value

Welcome to Mercure Arbat Moscow, your Moscow “home away from home.” Mercure Arbat Moscow aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Given the close proximity of popular landmarks, such as GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), guests of Mercure Arbat Moscow can easily experience some of Moscow's most well known attractions.

Mercure Arbat Moscow is a trendy hotel offering a flat screen TV, air conditioning, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features 24 hour front desk, a concierge, and 24 hour check-in. Plus, guests can enjoy a fitness center and a lounge, which have made this a popular choice among travellers visiting Moscow.

While visiting Moscow, you may want to try some lobster at one of the nearby restaurants, such as Rybniy bazar, Menu, or Boston Seafood & Bar.

If you are interested in exploring Moscow, check out one of the art galleries, such as Multimedia Art Museum, Moscow State Art Gallery of the People's Artist of the USSR Ilya Glazunov, and Lumiere Brothers Center for Photography.

Mercure Arbat Moscow puts the best of Moscow at your fingertips, making your stay both relaxing and enjoyable.

Read more
Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
24-hour security
Wifi
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Meeting rooms
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Laptop safe
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Russian, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
164Restaurantswithin 0.5 km
70Attractionswithin 0.5 km
1950Reviews40Q+A100Room tips
Traveller rating
  • 1,373
  • 500
  • 50
  • 18
  • 9
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
benjaminhearn wrote a review Apr 2022
1 contribution
This is a perfect little chain hotel in Moscow. The staff are incredibly friendly, polite and really happy to speak great English. Everything is done quickly; check in, I requested to use the gym and was quickly given the key. The gym is small but clean and perfect for a quick workout. The rooms are very comfortable, for future trips to Moscow these guys are my go to. When rescheduling my booking at the last minute they were very accommodating.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 2 weeks ago
Dear Mr. Hearn! Let me express our sincere gratitude for staying with us and sharing your glowing feedback on Tripadvisor.com! We highly appreciate your warm words of our team for their friendly and considerate service. We feel very pleased to be a hotel of your choice in Moscow that is a wonderful accolade. We’re so happy reading your review that you were satisfied with cordial welcome. We truly enjoyed having you as our guest and we look forward to your return soon. Warmest regards, Elena Gorodinskaya Rooms Division Manager Mercure Arbat Moscow
Read more
Bayarmaa D wrote a review Feb 2022
1 contribution
Eventhough it is my first day spent at this hotel, i liked everything this place has to offer: great location, comfortable room, very satisfying food and all this for a reasonable price. I must add that the booking with agoda was very convenient and easy. Thank u Mercure team! U make my stay in Moscow even more pleasant :)
Read more
Date of stay: February 2022Trip type: Travelled
Helpful
Share
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 10 Feb 2022
Dear Bayarmaa! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are very happy to know that you enjoyed the hotel location, your room and satisfying food. The team is equally delighted with your generous comments about our staff. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
Fatema A wrote a review Jan 2022
Manama, Bahrain7 contributions1 helpful vote
Excellent location and great rooms Metro close by Well furnished clean rooms Nice view Great value Delayed room service Staff not provide service expected of 4 star international chain hotel. We asked for help with the luggage and they refused.
Read more
Date of stay: January 2022Trip type: Travelled
Helpful
Share
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 10 Feb 2022
Dear Fatema! Thank you for staying at Mercure Arbat hotel and sharing your feedback on Tripadvisor.com! We are glad to know that you found the location of the hotel to be convenient in terms of accessibility and proximity to tourist places. At the same time, we were sad to see that a slight delay with luggage delivery due to a large number of requests gave the impression you were denied assistance. Please accept my deepest apologies. Our team is always pleased to welcome you at Mercure Arbat Moscow Hotel! Best regards, Elena Gorodinskaya Rooms Division manger Mercure Arbat Moscow
Read more
sbosisio wrote a review Dec 2021
Cucciago, Italy7 contributions8 helpful votes
I just spent a week in hotel mercure Arbat moscow for my business trip. As usual the service satisfied my expectations. A very big thanks to all the staff, from reception till restaurant. Clean, efficient and answering to all request and having also patience with customers SIMPLY THE BEST Simone Bosisio
Read more
Date of stay: December 2021Trip type: Travelled
Helpful
Share
Response from Irina Nacharova, General Manager at Mercure Arbat Moscow
Responded 23 Dec 2021
Dear Mr. Bosisio, Let me express our sincere gratitude for your loyalty to Accor, for staying with us and for sharing your glowing feedback on Tripadvisor.com! It is always great to hear from our Privileged guests. We are most grateful for your kind words and for taking the time to recognize our team for our friendly and considerate service. It is a pleasure to know that you were satisfied with warm welcome. It is honor for us to be a hotel of your choice in Moscow. We truly enjoyed having you as our guests and we look forward to your return soon. Kind regards and our best wishes in the coming New Year! Irina Nacharova, General Manager Mercure Arbat Moscow
Read more
Anna Akopyan wrote a review Oct 2021
9 contributions
+1
Mercure Arbat Moscow was my perfect “home away from home”, where I resided for two weeks. The entire staff aimed to make my visit as relaxing and enjoyable as possible – thank you ladies. This is hands-down the best hotel in the center of Moscow, and it is located minutes from the metro “Smolenskaya”. Put on your sneakers and experience all of the popular landmarks, such as the GUM Department Store (1.5 mi) and St. Basil's Cathedral (1.6 mi), and countless monuments – also do check out the Dr. Watson and Sherlock Holmes monument near the hotel! Besides being close to so many amazing restaurants (Eshak, Frank by Basta, White Rabbit, etc., there is also a grocery store “Azbyka Vkysa” (on the expensive side), a pharmacy (Apteka), a MTS (phone carrier), post office (Pochta), a pub (John Bull), Paul (café), a bakery – U Palycha, a Sephora, a nail place (named Wax Nail; note – they do not offer waxing services), and a McDonald’s ---- all within less than a minute walk. My charming room had a luggage chest, a teapot, a hairdryer, lots of light, a comfortable chaise that I dreaded getting up from, a spectacular view, air conditioning and heat, and free Wi-Fi. When I return to Russia in 2022, I will certainly request this room. The hotel features a 24-hour front desk, a concierge, a restaurant, and a 24-hour check-in. All of this comes in handy when you’re still adjusting to the time zone and need either food or champagne at odd hours of the day. Also, if you need champagne, Artem at the bar is very knowledge. And if you need your clothes dry cleaned, Maria will explain to you the process. The on-site restaurant offers delicious meals, but I don’t recommend the HH deal aka Aperitif with Mercure. I ordered a glass of wine and the dish that came from the chef was a sad bruschetta. Maybe I just got unlucky, but maybe it’s because I was expecting one of the fancy toasts pictured in the advertisement. The gym is open 24/7, make sure to plan accordingly as you need to sign up to use it. Treadmill works well. The sauna is located within each of the bathrooms at the gym, however, if someone is working out and you are hoping to only use the sauna, you can only sign up for the time that the entire place is vacated. But who has time for this when you’re visiting the largest city in Europe? I reached out to the hotel prior to my arrival and requested a room not near an elevator nor a staircase with a beautiful view. The hotel met my meets by offering me a room that is away from all of the noise with a breathtaking view. In the evening of my arrival, I received a lovely note from the General Manager Irina Nacharova with “GoodFood” brand of cherry covered chocolates and two bottles of “Pago” orange juice. The receptionist, Alina, was able to let me know how I can order these chocolates, unfortunately, I never got around to that task. When I extended my stay, I received another note from GM Irina Nacharova with “GoodFood” brand of banana covered chocolates and two bottles of “Pago” orange juice. The receptionist was so sweet in providing me with the bag of the “GoodFood” brand of cherry covered chocolates – which I brought back to America and now terribly regret not buying more from the online store. Huge shoutout to Diana at the front desk for helping me with ordering taxis, providing tips on how to use various taxi applications, and letting me know where to order decorative cakes from – U Palycha. She is one of the politest people I have ever met in my life. As a guest, if you’re stuck with something, she is able to resolve the situation in seconds. Another shoutout to the entire housekeeping staff (I only remember Masha) who were able to execute all of the tasks written out – apologies for being the guest that sometimes vacated the room at late hours. The staff is very kind and helpful, I can’t wait to return. Overall, I was very pleased with my hotel pick. Thank you.
Read more
Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Best room is 521
See more room tips
Helpful
Share
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 5 Nov 2021
Dear Valued Guest, Thank you so much for choosing Mercure Arbat Moscow Hotel and for taking the time to place your glowing detailed review of our hotel. We are very grateful for your positive comments, which will be shared with our hotel team. Inspired with this one, we assure you that we will continue to deliver great service at all times. Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. Our team really tries to create a 'home away from home' for all of our guests, and I am delighted that they have delivered! We invite you to stay at Mercure Arbat Moscow again! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
d0r0nin wrote a review Sep 2021
1 contribution
Everything was perfect. A quiet place. Excellent administrator (Svetlana). Good breakfasts. Excellent cleaning. And excellent attitude to customers.Wonderful location in the historical part of the city near Arbat street
Read more
Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
Helpful
Share
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 20 Sep 2021
Dear Valued Guests! Thank you for your kind review regarding your stay at Mercure Arbat Moscow hotel! We are happy to hear that you have great impression about your stay, location, breakfasts, as well as our Reception team and particularly Svetlana! It is a great pleasure for us to bring comfort and positive emotions to our Guests providing courteous, warm and welcoming service. We are glad that you highly evaluated our work! We are looking forward to welcoming you back at our hotel! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
Jrodrmed wrote a review Jul 2021
Madrid, Spain104 contributions79 helpful votes
It was everything good. Well located and the staff really nice. They gave me an unexpected gift and surprise because of my birthday. The rooms are very quiet and the breakfast buffet is good Totally recommendable!!!!!!!!!!!!!!!!!!!!!!!!
Read more
Date of stay: July 2020Trip type: Travelled
Helpful
Share
Response from Elena Gorodinskaya, Other at Mercure Arbat Moscow
Responded 11 Aug 2021
Dear Valued Guest! Thank you very much for taking the time to post a review and for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are so happy to hear that you enjoyed our small gift on your Birthday! Indeed your recommendations of our hotel are highly appreciated by all of us. Thank you! Our team will be glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
Maria M wrote a review Apr 2020
Warsaw, Poland198 contributions61 helpful votes
I stayed in this hotel for a business for a couple of days. Good breakfast, comfortable rooms, spacious bathroom, coffee, water. Personnel is very kind and friendly. Would stay here again when next time in Moscow
Read more
Date of stay: March 2020Trip type: Travelled
2 Helpful votes
Helpful
Share
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 7 Apr 2020
Dear Valued Guest! Let me express our sincere gratitude for your staying with us and sharing your feedback on Tripadvisor.com! We are glad to meet your expectations, whether it is a comfortable room, location or service quality, and we are really happy that you highly valued our efforts! We do appreciate your intention to come back on your next visit to Moscow. We will be very happy to welcome you back at Mercure Arbat Moscow hotel! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
Martin B wrote a review Mar 2020
Melbourne, Australia24 contributions47 helpful votes
Be careful which room you pick. Our room was at the back under the staircase and has two tiny windows that were so dark and high that we felt like we were in a room with no windows at all. The front desk staff were really nice and the breakfast was great but there is something about being in a room with virtually no windows that is very off-putting. Some of our group had rooms on the street side with nice windows which were much nicer. Location is great
Read more
Date of stay: March 2020
Rooms
Cleanliness
Service
2 Helpful votes
Helpful
Share
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 7 Apr 2020
Dear Martin! Thank you very much for taking the time to share your feedback about staying at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service. Regarding rooms with windows near the ceiling I would like to tell that Mercure Arbat Moscow Hotel building is Russian cultural heritage belonging to the beginning of the 19th century. This is the reason why each room keeps its historical individuality. But if you don’t feel comfortable in such room please let us know and we will offer another room if there are any available. Once again we are very grateful for your feedback and sincerely hope that you will stay with us in the nearest future. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
natalia758 wrote a review Mar 2020
Shoreham-by-Sea, United Kingdom12 contributions23 helpful votes
Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled
2 Helpful votes
Helpful
Share
Response from Elena_Gorodinskaya, Rooms Division manager at Mercure Arbat Moscow
Responded 13 Mar 2020
Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Read more
Previous
123456
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Garden Ring / Old Arbat / Arbat / District Central (TsAO)
NUMBER OF ROOMS
109
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Mercure Arbat Moscow
Which popular attractions are close to Mercure Arbat Moscow?
Nearby attractions include Skazka (0.2 km), E. Vakhtangov State Academical Theatre (0.5 km), and Old Arbat (Stary Arbat) (0.4 km).
What are some of the property amenities at Mercure Arbat Moscow?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Arbat Moscow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Arbat Moscow?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Mercure Arbat Moscow?
Conveniently located restaurants include KU: Ramen Izakaya Bar, Zodiac, and White Rabbit.
Are there opportunities to exercise at Mercure Arbat Moscow?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Mercure Arbat Moscow have airport transportation?
Yes, Mercure Arbat Moscow offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Arbat Moscow?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Arbat Moscow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure Arbat Moscow?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Mercure Arbat Moscow?
Many travellers enjoy visiting Red Square (2.4 km), Moscow Kremlin (2.2 km), and Kremlin Walls and Towers (1.4 km).