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Novotel Moscow Kievskaya

221 reviews
#32 of 334 Hotels in Moscow
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Traveller (212)
Room & Suite (95)
Dining (23)
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Overview
  • Excellent62%
  • Very good28%
  • Average4%
  • Poor2%
  • Terrible4%
Travellers talk about
“fire alarm”(3 reviews)
“shopping mall”(5 reviews)
“railway station”(5 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (221)Write a Review
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All reviewsfire alarmshopping mallrailway stationbathroom glasssuite roomhigh speed wifitwo night stayaccor hotelshot and cold foodquality hotelchecking inred squarerooms are niceeasy accessmodern hotelthe ground floorbusiness hotel
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1 - 5 of 55 reviews
Reviewed 13 January 2018

Very negative experience from many points of view: in the online description of the hotel it is not known any reference that the entrance is from the shopping center where there is a corner with a security officer and from where you take the elevators...More

1  Thank Marco G
Response from Quality_Kievskaya, Guest Relations Manager at Novotel Moscow KievskayaResponded 1 week ago

Dear Marco G, Thank you for taking the time to share your feelings with us. It was certainly never our intension to make you feel this way about your experience. We pride ourselves on ensuring our guests have a great experience with us and reading...More

Reviewed 10 January 2018

Good quality hotel, excellent service at the reception! just few issues when cleaning my room (some days no towels, shower gel, etc) People were very helpful during my staying, providing me the right information for MoscowMore

Review collected in partnership with Accorhotels.com
Thank ssichi
Response from Quality_Kievskaya, Guest Relations Manager at Novotel Moscow KievskayaResponded 2 weeks ago

Dear ssichi, Thank you for taking the time to tell us about your experience with us. I am sorry to hear that you have experienced some shortcomings on the side of housekeeping service. Please accept our sincerest apologies and be assured that your comments were...More

Reviewed 10 January 2018

Travelled with my husband plus my sister and her family which included two children. The hotel is on floors 5-11 above a shopping mall and shared an entrance with two other hotels, the entrance to which was security checked. The reception area is vast and...More

Thank DWhiteBasingstoke
Response from Quality_Kievskaya, Guest Relations Manager at Novotel Moscow KievskayaResponded 2 weeks ago

Dear DWhiteBasingstoke, Thank you for your feedback. I'm glad to hear that you generally enjoed our facilities and location. However, we are very sorry that your stay was disturbed by the fire alarm activation. Unfortunately, the fire alarm was caused by a violation of fire...More

Reviewed 8 January 2018

Review collected in partnership with Accorhotels.com
Thank Татьяна С
Response from Quality_Kievskaya, Guest Relations Manager at Novotel Moscow KievskayaResponded 2 weeks ago

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Reviewed 4 January 2018 via mobile

I booked this place for conference and I’m very happy with my choice. Rooms in Novotel,Ibis were fresh and comfortable. Conference room also was very modern and nice. I like lunch buffet menu and especially spafacilities for Novotel guests. Also I’m very glad with hotel...More

Thank Ver0chka
Response from Quality_Kievskaya, Guest Relations Manager at Novotel Moscow KievskayaResponded 2 weeks ago

Dear Ver0chka, It was our pleasure to welcome you at Novotel. I will surely share your feedback with our sales and banquting team. We hope you and your guests visit our hotel again! Best regards, ANASTASIA YURENSKAYA Quality & Service Culture Manager

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$64 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in Moscow
#29 Luxury Hotel in Moscow
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$64 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in Moscow
#29 Luxury Hotel in Moscow
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (212)
Room & Suite (95)
Dining (23)
Pool & Beach (22)
Business Centre & Event Rooms (11)
Family and Play Areas (4)
Questions & Answers
Ask a question
Suri C
30 May 2017|
AnswerShow all 4 answers
Response from Quality_Kievskaya | Property representative |
Dear suri c, Thank you for your question! The hotel prepares the registration form within 24 hours as it has to be issued by the immigration office. The exact time of when you will get it back will largely depend on your... More
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Votes
Nazzy G
4 May 2017|
Answer
Response from Quality_Kievskaya | Property representative |
Dear Nazzy G, Thank you for your kind attention to Novotel Moscow Kievskaya hotel! We’ll be happy to provide you with a special visa voucher which contains all necessary information for the embassy.After booking the hotel... More
1
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123
Room Tips
"good luck..."
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"High floors HAD unstable internet, should be ok now."
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"Try to get an outer looking room for a great view."
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"Best view at the high floor (odd number room)"
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