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The Sugarland Hotel

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88 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Antipolo City, Philippines
Reviewed 3 weeks ago

I stay in this hotel last December 27-29 to attend a wedding ceremony together with my family. The staff are nice and efficient (prompt whatever and whenever I have request especially when I need clothes for ironing they accepted it even it is already late night and I need it in the morning)

Review collected in partnership with Asiatravel.com
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Helpful?
Thank mvmmagayon
Bacolod, Philippines
Reviewed 3 weeks ago via mobile

Cockroach on the Salpicao and billed the wrong table on our credit card. It was such a hassle as we were called back to correct our bill. On top of all that, we weren't given any discount, upon asking the receptionist just replied "Ahay, tuod?" 😠😠😠

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Thank Pandathepug
Reviewed 4 weeks ago via mobile

They have no clue on how to handle customer complaints. Instead of just owning up to your mistake and apologizing, they still tried to insist that they hadn't done anything wrong. Here's the deal, we were about to check out but when we saw the bill, it had additional charges which we didn't agree upon. We tried to clear things...

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Thank Monarc M
Reviewed 18 December 2016 via mobile

We were hopeful when entering the hotel because of the ambience of the lobby and the hotel room. However, it did not get any better after that. The service was poor. The breakfast buffet was far below expectations. Worst of all, we were promised a discount and promo rate that included free extra beds. It was only during checkout after...

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Thank Cara E
Bacolod, Philippines
Reviewed 28 November 2016

Very affordable for the quality of stay and service, the hot water was awesome! They have a clean bathroom, and some of the amenities are the best. Our company spent the Holidays there with no hassle. The food they catered was great. Good price and location because it is very accessible and easily to find especially to those first timer...

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Thank jaychun
Philippines
Reviewed 21 November 2016

The Sugarland Hotel is considered as one of the best hotels in Bacolod City for the past years, but it seems that recently their customer service has become discouraging. While they boast of their good food, the service has become relatively poor. The serving per head for buffet service has become very expensive and they are not flexible to adjust...

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1Thank triciamarie2016
Jeddah, Saudi Arabia
Reviewed 25 October 2016

It was busy days during the 2016 Masskara festival hence the hotel is full of guests but we managed to get a room prior to the event through online booking. Staffs at the reception area are polite. The hallways of the hotel at the third floor is open, the temperature is warm.

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Thank Joecastro
Ipswich, United Kingdom
Reviewed 13 October 2016

It took us ages to checkin in after 6pm on a Tuesday night. I still have no idea why. The staff were all smiles but not explaining what the hold up was. We had a long day including flights but the rooms weren't ready. I asked to use an iron but was refused because they offer a pressing service. After...

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2Thank BennyBlue
Reviewed 12 October 2016

"Sugarland Hotel, ist an economy hotel, with a touche of class, in Araneta St., Singcang, Bacolod City (near the old Bacolod airport, which has now transferred to Silay City). Sugarland, has a spectacular view of Araneta St, on its 2nd floor. "

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Thank Edgar T
rarotonga
Reviewed 2 October 2016

I checked into Sugarland on Sept 24,2016 with my 13 year old son and stayed one night in room 217. I have two complaints: First complaint: My son wanted to take a shower and go to bed and found no hot water. About 8:50 PM I called and told the girl who answered that we had no hot water, she...

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1Thank bob h

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Sugarland Hotel is a Bacolod landmark. It has 83 new rooms and 5 new suites. All rooms are well appointed with individual safes, coffee mixing trays, mini-bar, and 24-hour room service to name a few. Enjoy fantastic food at the new TWIST Cafe or at the poolside bar & grill. Relax; take a dip in the brand new swimming pool. WIFI service is free at the cafe, lobby, and at the poolside. ... more   less 

Additional Information about The Sugarland Hotel

Address: Araneta St. Singcang, Bacolod, Negros Occidental 6100, Philippines
Region: Philippines > Visayas > Negros Island > Negros Occidental > Bacolod
Price Range: €33 - €47 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sugarland Hotel 3.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Sugarland Hotel Bacolod
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Questions & Answers

Questions? Get answers from The Sugarland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose with balcony, there are rooms that have windows only without balcony.”
 of 5 bubbles Joecastro, 25 Oct 2016 | Read review
“"2nf floor, has a good view of Araneta St., the main thoroughfare, in Bacolod."”
 of 5 bubbles edgart46, 12 Oct 2016 | Read review
“not the streetsite”
 of 5 bubbles bcargo, 1 Sep 2016 | Read review
“Friendly staff. Limited parking. Smelly hallways. Non smoking room smelled cigarette.”
 of 5 bubbles 272neliaa, 31 Aug 2016 | Read review
“I got room 345, at that time there was construction going on and the walk was far,.... so don't get this room.”
 of 5 bubbles cher2300, 16 Aug 2016 | Read review
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