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All reviews outlet stores no window free airport transfer buffet breakfast close to the airport superior room street noise packed breakfast busy road walking distance complimentary bottled water modern hotel mini fridge rooms are small cebu city wake up call mactan airport
Would be a five star review had they not put us in room 203, facing the main road. The honking all night did not help our jetlagged bodies to fall asleep.
Also the second night the people in room 204 arrived at 4 am heavily...More
We stayed at Eloisa Royal Suites on two occasions this past two weeks: transiting during a domestic flight, and on our last night before an international flight. Eloisa is a boutique hotel with a nice pool and a bistro. We were treated "royally" from the...More
1 Thank CinciMyth
Response from HeartyAnnabelle, FRONT OFFICE SUPERVISOR at Eloisa Royal SuitesResponded 9 January 2018
Dear Valued Guest,
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you...More
We stayed at Eloisa Royal Suite for a night since it was near the airport and we have an early flight the next day. We arranged our transfer-in with them and they were very flexible. Our flight was delayed (we arrived at 10 pm) and...More
Thank Lilia Margarita A
Response from HeartyAnnabelle, Front Office Manager at Eloisa Royal SuitesResponded 6 days ago
Dear Lilia Margarita A,
Thank you very much for sharing your experience here in our hotel . We are happy to hear that you enjoyed your stay with us and that we could cater your expectations, especially regarding our service, our staff and food we...More
I stayed one night. Since my flight arrives very late night (at 12:30am) I picked up a hotel nearby an Airport at reasonable price.
However, the room has no window and was horrible. It looks a prison and no light at all if turn off....More
1 Thank Ming, Min Kyung K
Response from HeartyAnnabelle, Front Office Manager at Eloisa Royal SuitesResponded 3 weeks ago
Dear Ming, Min Kyung K,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Eloisa Royal Suites, we strive every day to provide superior customer experience. I am sorry we weren’t able to do that for you....More
The hotel looks nice but the room is smaller than I thought. The staffs are really helpful. Food is good could be better. They have free shuttle so it's good to consider it airport hotel it's not that far but always leave early Cebu always...More
1 Thank LJ V
Response from HeartyAnnabelle, Front Office Manager at Eloisa Royal SuitesResponded 2 weeks ago
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found...More