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Grand Cebu Hotel
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This 3-star hotel is older, but recently updated, and tries hard to be good value.
Seemingly good management objectives with efficient front desk, friendly service and the appearance of a secure place to stay. Readily addressed...More
1 Thank Brian S
Response from CEBU GRAND HOTE... C, Front Desk Associate at Cebu Grand HotelResponded 2 days ago
Warm Greetings from CEBU GRAND HOTEL!
Dear Mr. Brian,
Thank you for taking the time to share your positive experience with us.
It’s delightful to learn about the aspects that you enjoyed about your stay sumptuous breakfast spread to our convenient location. We would like...More
A front desk that does not help you in any way, and gives u room assignment after an hour and yet the room given is occupied. Tired from traffic of cebu and you get this, and was not even offered a welcome drink even if...More
Response from CEBU GRAND HOTE... C, RESERVATION at Cebu Grand HotelResponded 9 August 2018
Maayong Adlaw entengoreng!
We appreciate you taking the time to provide us with your feedback.
Thank you for highlighting aspects of your negative experiences that we would have to further improve on and look into. We are thankful for your genuine concerns.
We sincerely apologize...More
I and my family stayed in this hotel for a week. It was no doubt a wonderful experience. The rooms are spacious,lovely and clean with a balcony facing a city view, the buffet breakfast was great and staff were all excellent. We experienced great customer...More
Thank Kafung L
Response from CEBU GRAND HOTE... C, RESERVATION at Cebu Grand HotelResponded 27 July 2018
Hi Kafung L,
Greetings from Cebu Grand Hotel!
On behalf of the whole team, thank you for an inspiring review and for allowing us to be of service to you. We take pride in every aspect of what we can offer for a more fabulous...More
The hotel is going through renovations and so it should as it is very run down. The rooms were ok and the staff friendly without being exceptional. The swimming pool is very old, and the area around it need completely renovating. The breakfast was ok...More
Response from CEBU GRAND HOTE... C, Reservation at Cebu Grand HotelResponded 11 July 2018
We highly appreciate your time for evaluating our services and facilities that we offer for you our dear guest. We deeply apologize for the inconvenience that you experience in your stay. We are renovating for the beautification of the hotel for...More
This is the most unsafe and disgusting dirty hotel I ever stay
There are cockroaches and ants everywhere in the room
Poop at the bathtub
Broken door , no hot water, my data is faster than the WiFi
Over price , they will try to...More
1 Thank MTF I
Response from CEBU GRAND HOTE... C, Reservation at Cebu Grand HotelResponded 9 July 2018
Dear MTF International,
Thank you for taking time to share your thoughts to Cebu Grand Hotel. Your comments and feedback is very important for us to strive more for you our valuable guest.
In behalf of our team, allow me to express our...More