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Quest Cebu

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Quest Cebu
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2,642 Reviews from our TripAdvisor Community

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Showing 2,355: English reviews
Reviewed 1 week ago via mobile

We were greeted by accommodating staff at the lobby. Even people at Concierge were very proactive in helping us with our luggages. Check-in was a breeze. Hotel interior was oozing with class and calm vibe. I love our hotel room because it's clean and tidy. Breakfast has wide selections of cuisine. It's a stone-throw away from Ayala mall . The...

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Helpful?
Thank Sylver17
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Sylver17, Thank you very much for your kind words. I am glad you enjoyed the hotel's feel, the wide variety of food selection, and the helpful staff. It warms our heart knowing we made a good impression and we helped make your stay in Cebu memorable. We look forward to welcoming you again at your Quest Cebu. Mia Singson...

Melbourne
Reviewed 2 weeks ago via mobile

I accidentally booked a weekend ahead. Upon arrival they were super helpful and set me up in one of the self contained apartments at no extra cost. They were under no obligation to do this as I had already paid for my room and it was non refundable. Well done Quest for amazing customer service. I wish more places in...

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Helpful?
Thank jamjar136
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear jamjar136 Thank you for your wonderful review and for highlighting our clean and comfy rooms, good value for money, and our helpful team members. We do our best to ensure a pleasant and easy stay and I am happy to hear we delivered this to you. We look forward to welcoming you again to your Quest Cebu. Mia Singson...

Seattle, Washington
Reviewed 2 weeks ago via mobile

This hotel is in an area with many other high-end hotels to choose from. Security at the front door and access to taxis is excellent. The front desk staff we're accommodating . However the swimming pool was closed for repair and this was not noted on the booking sites which for me was fairly important. Also shoes are required in...

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Helpful?
Thank sea-mike
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear sea-mike I am sorry you did not enjoy your stay, unfortunately, we had to close the pool this month to do some much needed repairs. We made an effort to put it in our website as well as in the websites of our online travel partners, but perhaps it was just overlooked. I have taken note of your comments...

Maastricht, The Netherlands
Reviewed 2 weeks ago

Arrived late and "supposedly" my reservation for a kingsize bed could not be accommodated until the next day... then they informed that their pool was being renovated for the next 3 months (which probably is the only reason to select this hotel besides being across from Ayala Shopping Mall)....after asking for my money back they suddenly found a room with...

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Helpful?
Thank mst2c03
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Mst2c03 I am sorry that you felt disappointed upon your late night arrival. Unfortunately, we are running full thus not all bed size requests can be accommodated right away. Since we are very flexible with our check-in and check-out arrangements, our guests come and go at all hours of the day and night thus I am sure that is...

Reviewed 2 weeks ago via mobile

I love this hotel. Just like everyone's review, it is a great hotel with great things of everything. It's a pity the swimming pool was under renovation at the time I visited, but it is still super worth it for what you paid. GREAT BUFFET BREAKFAST too! I strongly recommend it.

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Helpful?
Thank Asianamigo
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Asianamigo Thank you very much for your kind words and for highlighting our Buffet Breakfast. The Chef's pay a lot of effort into ensuring a breakfast for champions to keep our guests on the go. Upon your return, I am sure you will arrive to an even better pool facility. We look forward to welcoming you again to Quest...

Reviewed 2 weeks ago via mobile

The hotel is walking distance to near ayala center. Rooms are clean and comfortable and buffet breakfast is good with lots of choices. I specially love that there`s someone who goes around with taho. Only problem is that I wasnt ingormed that check out time is 11 am. So when i called for late check out i was told i`d...

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Helpful?
Thank Louise S
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Louise S Thank you for your detailed review and I am happy that you enjoyed the clean and comfy room, as well as the extensive breakfast buffet. I personally love the 'taho' service, something that Cebuanos have been enjoying for generations. I am sorry to hear that we failed to clearly specify our check-out time and local phone charges....

Pasay, Philippines
Reviewed 2 weeks ago via mobile

Perfect convenient for business trip... Spacious restaurant that serves grandiose breakfast buffet.. Nice and spacious room where you can relax after a long day and series of meetings. They have a business center and conference room where you can hold meetings equipped with good computer set up and printer in case you need to print out some documents.. Helpful and...

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Helpful?
Thank Jesile S
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Jesile S, Thank you for highlighting our strengths, our extensive daily buffet meals, the clean and comfy rooms, and the warm service from the staff. We are happy to hear that we were able to assist your business needs at the business center, this is something that most business travelers appreciate during their stay. We look forward to welcoming...

Reviewed 3 weeks ago via mobile

Really good value and great location. In room massage was good quality. Front desk and lobby staff very friendly and helpful. Breakfast buffet good quality and fair price. Very convenient to the Ayala Center Shopping Mall.

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Helpful?
Thank Brian F
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Brian F Thank you very much for your kind words. It is important for us to be able to provide good value to our discerning guests, and I am happy to hear that we delivered on this. We look forward to welcoming you again at the Quest Cebu. Mia Singson Leon General Manager

Sydney, New South Wales, Australia
Reviewed 3 weeks ago

One can't go wrong with this hotel. This simple yet modern accommodation central in Cebu City and opposite Ayala Mall makes this hotel a very convenient place to stay. Staff were very accommodating to our needs especially to our multiple requests of "packed breakfast" due to dawn tour pick ups. Although I didn't get to properly explore the facilities of...

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Helpful?
Thank A N
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear A N We work hard on providing cool, clean, and comfy accommodations and I am happy to hear that we delivered this to you. Our staff understand that many of our guests require very early meal arrangements and thus we are happy to provide you your packed breakfast so you can be on your way at the crack of...

Los Angeles, California
Reviewed 3 weeks ago

Stayed here for 5 nights with my mom and sister in a junior suite and really, really loved it. Check in was super easy (I prepaid), and so was checkout. The room -- same type that I stayed in before -- was, again, super nice, with a king-sized bed and a living room with a roomy sofa bed. Both rooms...

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Helpful?
Thank lomigirl
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear lomigirl, Thank you for the great review and for highlighting the comfort of our well appointed Jr Suite room and our plentiful breakfast buffet. It is indeed the favorite of guests who wish for extra space, whether it be for lounging or for work. We have worked hard to provide high speed wifi and I am glad we were...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 

Additional Information about Quest Cebu

Address: Archbishop Reyes Avenue, Cebu City 6004, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: €49 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quest Cebu 3*
Number of rooms: 427
Reservation Options:
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Also Known As:
Quest Cebu Cebu Island/Cebu City, Philippines
Hotel Style:
#4 Family Hotel in Cebu City
#4 Romantic Hotel in Cebu City
#5 Business Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Quest Cebu staff and other travellers.
33 questions
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Questions? Get answers from Quest Cebu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a junior suite -- it's a GREAT value.”
 of 5 bubbles lomigirl, 27 Feb 2017 | Read review
“Pool side would give afternoon sun”
 of 5 bubbles I9614VQpauls, 22 Feb 2017 | Read review
“Try for a corner room, they're bigger and have better views.”
 of 5 bubbles Linda4490, 19 Feb 2017 | Read review
“choose with city view- higher floor or corner room for 2 sided view of the city- that means the bed is also overlooking the city view.”
 of 5 bubbles _mlbautista58, 12 Feb 2017 | Read review
“Ask for complimentary Upgrade”
 of 5 bubbles PeterHorch, 8 Feb 2017 | Read review
5 of 5