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Quest Cebu

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Quest Cebu
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2,611 Reviews from our TripAdvisor Community

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Showing 2,331: English reviews
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Reviewed yesterday NEW

Good location for Ayala, clean reasonably equiped rooms, very good breakfast selection and friendly restaurant staff. Swimming pool area clean and an acceptable gym. Only downside for me was the unhelpful check in operator, we understood check in to be 3.00pm, we dropped luggage off at concierge and asked if our room would be available earlier if possible, we were...

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Helpful?
Thank Paul S
Benicia, CA
Reviewed 4 days ago NEW

Clean, American-style hotel with things you don't often see in its competitors: free/secure parking, in-room safe and solid lobby restaurant/bar. Very friendly and helpful service. Across the street from Ayala Mall. The biggest con I could see was the 11a check out time, but upon request, we rec'd an extension to noon. The buffet breakfast could be vastly improved with...

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Helpful?
Thank Linda4490
Okinawa Prefecture, Japan
Reviewed 6 days ago NEW

My sister and I booked this hotel for one night since we had a late night flight coming into Cebu. We were able to arrange an airport pickup with the hotel which was nice (but it will cost you about 800 pesos). The driver was on time and ready to meet us at the airport at 3am. The staff was...

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Helpful?
Thank blondebond26
Quezon City, Philippines
Reviewed 1 week ago

Hotel was quite beautiful, and was very conveniently located near Ayala Mall. Room was well-appointed, was a good size, and had the usual toiletries. Service was excellent - they would help me get cabs, would take my luggage and other things from the lobby to my room, and would bring me ice every time I asked. Buffet breakfast was quite...

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Helpful?
Thank RMJLS
Reviewed 1 week ago

Quest Hotel is right smack Cebu's premiere business district. It is just walking distance to one of the leading mall chains in the country. Rooms are clean and smells good. and the view to the mountains of Cebu City is just perfect. Swimming at their pool provides relaxation after a day's work.

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Helpful?
Thank Tom U
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Tom U, We understand that after a long hard day at work, it is important for our business travelers to be greeted by a cool, clean, and comfortable environment. Thank you for your review and for making Quest your home in Cebu. We hope to see you again soon. Mia Singson Leon General Manager

Reviewed 1 week ago via mobile

Stayed in Quest for 4 nights with my friends. To be honest I have nothing to complain. Location is good (Ayala mall just 5 min walk away). Taxis available 24/7 at the front door. Clean rooms with nice scenery ( Corner room, 18th floor). Fast delivery for in-room dining even in the middle of the night. For party ppl its...

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Helpful?
Thank Antti A
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Antti A, I am happy to hear that you and your friends enjoyed a 4-night stay at the Quest Cebu. Indeed the hotel is centrally located allowing for convenient trips to most parts of the city, whether for business or leisure. Thank you for pointing out the nice view from our rooms and the efficient service you received from...

Palmdale, California
Reviewed 1 week ago

It is a busy hotel. the room is nice however it has some odor that I cannot pinpoint what? It is a easy walk to Ayala mall to either shop, grocery or eat out . The staff are very nice and accomodating. I will stay there again for convenience and affordability.

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Helpful?
Thank _mlbautista58
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear by-mlbautista58, Thank you for your review. I am glad you enjoyed your room and the service of the staff. I have forwarded your comments to Housekeeping and we are looking into the possible source of the odor you mentioned. We look forward to welcoming you again at the Quest Cebu. Mia Singson Leon General Manager

Manila, Philippines
Reviewed 1 week ago

We were able to book Quest at a promo. It was a very good choice! The staff were very friendly and helpful. Check-in and check-out were a breeze. When we arrived, it was still 11 am and too early for the usual 3 pm check-in. The staff took our bags and cellphone number. By 1130 am, we already got a...

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Helpful?
Thank JasmineB
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear JasmineB, Thank you for your kind words and detailed review of the hotel. I am glad you enjoyed your room as even if the hotel is full, we do our best to give guests their room early so they can rest and relax after a long trip. Thank you as well for highlighting our extensive breakfast buffet, reliable wifi,...

Mission Viejo, California
Reviewed 1 week ago

We requested early check in when we decided to try Quest for a one-day Valentines get away. Upon arrival, front desk clerk said he had four empty rooms and would give us one in a couple hours, as soon as it was cleaned up. We decided to wait at the pool which is on the seventh floor. The pool has...

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Helpful?
Thank Go_with_God333
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Go_with_God333 The hotel has been full and thus we cannot guarantee early check-in specially if you arrive before 9am. Your room was made available to you before 3pm but you could not be reached at the mobile number you gave us. As for breakfast, you also booked a room on a single occupancy rate and thus allows you only...

Hong Kong, China
Reviewed 2 weeks ago

We had a request to pack our breakfasts since we were leaving at 5 am to go to Oslob for whale watching and they actually packed 5 sets of breakfast for us. I do not think most other hotels would do this so the first impression for me was great. The rooms were good and although our friends had some...

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Helpful?
Thank Nik T
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Nik T I am happy to hear you enjoyed breakfast and that our team was able to resolve room issues quickly. The team does its best to anticipate guest needs and thus we provide packed breakfast for out of town trips or early departures. We look forward to welcoming you again at the Quest Cebu! Mia Singson Leon General...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 

Additional Information about Quest Cebu

Address: Archbishop Reyes Avenue, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: €50 - €79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quest Cebu 3*
Number of rooms: 427
Reservation Options:
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Also Known As:
Quest Cebu Cebu Island/Cebu City, Philippines
Hotel Style:
#4 Romantic Hotel in Cebu City
#4 Family Hotel in Cebu City
#5 Business Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Quest Cebu staff and other travellers.
30 questions
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Questions? Get answers from Quest Cebu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool side would give afternoon sun”
 of 5 bubbles I9614VQpauls, 22 Feb 2017 | Read review
“Try for a corner room, they're bigger and have better views.”
 of 5 bubbles Linda4490, 19 Feb 2017 | Read review
“choose with city view- higher floor or corner room for 2 sided view of the city- that means the bed is also overlooking the city view.”
 of 5 bubbles _mlbautista58, 12 Feb 2017 | Read review
“Ask for complimentary Upgrade”
 of 5 bubbles PeterHorch, 8 Feb 2017 | Read review
“Upgrade to a balcony room for a little more space”
 of 5 bubbles , 7 Feb 2017 | Read review
5 of 5