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Quest Cebu

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Quest Cebu
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2,646 Reviews from our TripAdvisor Community

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Showing 2,359: English reviews
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Reviewed 2 days ago NEW

Rooms are nice and affordable. I booked a one-bedroom suite and it was huge and price is cheap. Service is also good, housekeeping was a bit slow though. Room attendants cannot converse well in English and even Tagalog so there was a bit of language barrier. But one thing I cannot forget is the food. Cannot forget because its very...

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Helpful?
Thank Jamie T
Brisbane, Australia
Reviewed 2 days ago NEWvia mobile

Hotel is modern, clean and very safe. Staff are friendly, helpfull and accommodating. There is also a taxi rank outside so it easy to get around. Opposite the hotel is Ayala Mall which great for shopping and eating. This is one of the most enjoyable stays on my 2 week trip.

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Helpful?
Thank VinhBris
Reviewed 3 days ago NEWvia mobile

Very cozy and clean hotel. Very kind and friendly staff and also good location for shopping. I always stay here every time i go to cebu city. My family like this hotel too bcoz of the comfy bed and nice view of the city. The only thing i dont like is the buffet coz the selection of foods are always...

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Thank Nönå M
Zamboanga City, Philippines
Reviewed 5 days ago NEWvia mobile

I reserved a deluxe king room since Feb and since then we've been looking foward to our stay and a dip in their pool. And so I brought swimwears for the whole family which took quite a space in our luggage only to find out only upon checking in that their pool is under renovation and could not be used...

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Helpful?
Thank Mayette1981
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Mayette1981 Thank you for your candid review. I am very sorry for the disappointment that the pool closure has caused you and your family and I hope to be able to make amends soon as we re-open our pool facilities in April. I am glad though that you enjoyed your room and you found the staff friendly and helpful....

Cainta, Rizal, Philippines
Reviewed 6 days ago NEWvia mobile

The hotel is well-maintained and just across Ayala Cebu. Overall, it was a good stay. Enjoyed the hot showers at best. Their bfast buffet is exceptional! For a price of 450, they have a wonderful selection of breakfast items. We just had an unfortunate incident that a couple in my group, both elderlies, misplaced their bfast coupons and both the...

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Helpful?
Thank GemayelSalinas
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear GamayelSalinas Thank you for your review and for mentioning the highlights of an over-all good stay, such as the hot showers and the extensive breakfast buffets. I do apologize for the mishap regarding the breakfast coupons. The restaurant members are normally very flexible with lost coupons, however such was not the case during your last visit. As mentioned in...

London, United Kingdom
Reviewed 6 days ago NEWvia mobile

I stayed here for a few days, I booked through Agoda as the price on offer was cheap in comparison. Check in was efficient although the noise from the faulty air con was horrendous and not drowned out by the equally horrible ambient music. This noise continued for several days and I felt sorry for the staff having to endure...

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Helpful?
Thank PutneySW
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear PutneySW I am happy to hear that your check-in was efficient and that you found us to be of good value. I am sorry for the noise coming from the air conditioning, our maintenance team is working on fixing it to ensure a more pleasant experience for our guests and staff members. Thank you very much and I look...

Reviewed 1 week ago via mobile

Near ayala center mall, very good wifi, superb linen and bed sheet count is for 5 star. I just love the bed.. had the good night sleep here. Its just sad,I came this week for few swim but the swimming pool is under renovation huhuh. Buffet is good as well. Perfect airconditioner and friendly housekeeping providing a lot of extra...

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Helpful?
1Thank Chin B
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Chin B, I am happy to hear that you enjoyed your room, the quality linen, cool air conditioning, and the good wifi. Our housekeeping team was delighted to hear about your comments on the service as well. We have also worked hard on improving our all day buffets and I am glad that enjoyed that too. I am sorry...

Taguig City, Philippines
Reviewed 1 week ago

I arrived in Cebu at nearly 330am, and the earliest possible check-in they could afford me was at 11am. The hotel was fully booked so I didn't have much of a choice. The staff did let me rest and get some sleep on the comfortable couches in the lobby. They then told me that a room was available at 9am,...

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Helpful?
Thank Jason C
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear Jason C, Thank you for highlighting the good service you received during your early morning arrival. It was very fortunate that a room got vacated early and thus you were able to get some rest. For the benefit of other readers, if you plan to arrive very early in the morning, it is best to guarantee the room the...

Bournemouth, United Kingdom
Reviewed 1 week ago via mobile

No pool as described on TripAdvisor only booked this hotel because of the pool and outside bar!!! When asked to cancel our three day booking so I could book a hotel with a working pool was told I would have to pay full price even if I didn't stay!!:(

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1Thank danny4004
QuestCebuGM, General Manager at Quest Cebu, responded to this review

Dear danny4004, I am sorry for the disappointment you felt regarding the pool closure unfortunately, it is something that we had to do. As for cancellation of room booking due to pool closure, we do offer alternative activities for recreation but if guests insists on cancellation we have been very flexible on this. We will re-open with even better pool...

Reviewed 1 week ago

Nice hotel close to Ayala mall. The room was adequate and comfortable. Breakfast was ample with good selection. The staff arranged for a taxi to my next destination and were of good help throughout the duration of our stay.

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Helpful?
1Thank Julia E

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
"Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more   less 

Additional Information about Quest Cebu

Address: Archbishop Reyes Avenue, Cebu City 6004, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: €49 - €70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quest Cebu 3*
Number of rooms: 427
Reservation Options:
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Also Known As:
Quest Cebu Cebu Island/Cebu City, Philippines
Hotel Style:
#4 Family Hotel in Cebu City
#4 Romantic Hotel in Cebu City
#5 Business Hotel in Cebu City
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Questions & Answers

Here's what travellers have asked, with answers from Quest Cebu staff and other travellers.
34 questions
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Questions? Get answers from Quest Cebu staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a junior suite -- it's a GREAT value.”
 of 5 bubbles lomigirl, 27 Feb 2017 | Read review
“Pool side would give afternoon sun”
 of 5 bubbles I9614VQpauls, 22 Feb 2017 | Read review
“Try for a corner room, they're bigger and have better views.”
 of 5 bubbles Linda4490, 19 Feb 2017 | Read review
“choose with city view- higher floor or corner room for 2 sided view of the city- that means the bed is also overlooking the city view.”
 of 5 bubbles _mlbautista58, 12 Feb 2017 | Read review
“Ask for complimentary Upgrade”
 of 5 bubbles PeterHorch, 8 Feb 2017 | Read review
5 of 5