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Diamond Suites & Residences

Agoda.comUS$38*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$44*
US$38*
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US$44*
US$44*
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Diamond Suites & Residences
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207 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Reviewed 30 January 2017 via mobile

Good service. Great Staff esp. The front desk people. They're so friendly. They are prompt as well whenever we need extra towels they would deliver it right away. They also have good food ☺ keep it up guys!

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Helpful?
Thank miserykilledb
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear miserykilledb, Thank you very much for sharing your thoughts with us. It is very important to us that we know what our guests think about our hotel. We are glad that you appreciate our customer service and food. We look forward to seeing you again here at Diamond Suites & Residences. Yours truly, Katherine S. Angala General Manager

Cagayan de Oro, Philippines
Reviewed 23 January 2017

Not a upend Hotel but its better than a business hotel. The rooms are spacious. Complete with amenities like water and snacks. Free Wifi and the staff are courteous. Very near Ayala mall and center of Cebu. Value for money is very good. I Highly recommend this places, been going here more than 7 times and every time I expect...

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Helpful?
Thank Mac H
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Mr. Mac, Thank you very much for your wonderful feedback. We do our best to provide our guests the best customer service, facilities and amenities. Thank you for being our loyal guests and for recommending us. Please do not hesitate to call us should you need any assistance. More power to you! Cheers! Sincerely, Katherine S. Angala General Manager

Reviewed 19 January 2017 via mobile

Been here a lot of times, food is ok, friendly staff, spacious room, nice pool.. location is perfect since it's just a walking distance from malls, bars and restos... will definitely recommend to my friends.. 😊😊😊

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Helpful?
Thank Carren C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Carren, Thank you very much for your very positive feedback. We are very glad to know that you are our loyal guest. I would like to invite you to keep on coming back for more. Also, thank you very much for the recommendation. Cheers! Sincerely, Katherine S. Angala General Manager

Reviewed 9 January 2017 via mobile

Stayed first week of January mainly because of price and location. For the price I paid I think the hotel is ok. PROs: very friendly staff, very good location, average wifi, nicely appointed room. One thing that really stands out - the bathroom amenities are above average, complete towel set that smell really fresh and soft, they provide complete supplies...

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Helpful?
Thank Victor T
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Victor, Thank you very much for pointing out the pros and cons of our hotel. Your concerns are well-noted. In fact, we have already fixed the toilet drain problem. Also, thank you very much for your recommendation. We hope to see you again soon here at Diamond Suites. Sincerely, Katherine S. Angala General Manager

Reviewed 31 December 2016 via mobile

This hotel is my favorite for long stay if your planning to stay for a week. Rooms are Very Neat and Clean. Customer Service is on the top. The employees are Very Honest I Left important valuable items such passport and expensive purses on the lobby. They tried to reach out and call me asap to return all my belongings....

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Helpful?
Thank Diane C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Diane C, Thank you for expressing your thoughts about our hotel. I am very grateful for having loyal and appreciative guests like you. We strive to provide the best service Cebu has to offer. Looking forward to having you here again. Sincerely, Katherine S. Angala General Manager

Norway
Reviewed 31 December 2016

Walking distance to Ayala Mall - this is most important during Christmas cause taxi queues from Ayala can be very long! Walking distance is 10 minutes. Front desk was friendly and service minded in all ways. Ordinary breakfast / restaurant. Pool on 6th floor is nice and you have sun from 9-10 morning till afternoon (in the shadow of other...

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Helpful?
Thank MorJon
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear MorJon, On behalf of the entire team of Diamond Suites Cebu, I would like to thank you for choosing to stay with us. I am glad that our hotel has given you the convenience of walking from the hotel to Ayala Center Cebu. We look forward to seeing you again soon. Sincerely, Katherine S. Angala General Manager

Iloilo City, Philippines
Reviewed 25 December 2016

A lot of not so good reviews here about Diamond Suites and true enough, the hotel has a lot of hits and misses. On our second day, we experienced a massive inconvenience with their parking but we have ironed it out with the management. I personally feel that the staff needs to be more service-oriented. But I'd rather focus on...

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Helpful?
Thank Valerie C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Valerie, I would like to personally thank you for focusing on the positive areas of our hotel and at the same time, mentioning the areas where we should improve on. I would also like to apologize for the inconveniences you had experienced during your stay with us. Rest assured, we will not take your feedback for granted. In fact,...

Reviewed 5 December 2016 via mobile

As my second time to stay at this hotel, I can say that my expectations were gladly met. The decorations in the room were very much appreciated by my girlfriend. She really liked it and for that you have my many thanks! Room was near and comfortable. My request for early check-in was granted. You have my thanks for that,...

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Helpful?
Thank Michele M
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Michele M, I am very joyful that overall, you were satisfied with your stay with us. We make sure to attend to guest requests and extend a helping hand whenever there's one needed. We hope that you stay with us again for you to experience genuine Cebuano hospitality. Sincerely, Katherine S. Angala General Manager

Bangkok, Thailand
Reviewed 4 December 2016 via mobile

I first stayed at Diamond Suites in June 2016 and was quite happy, therefore I decided to repeat my stay in November. Things drastically deteriorated. 1- front desk/ housekeeping My 2 nights stay was booked in 2 diferent reservations due to change in travel plans. When I checked in, I informed the front desk staff of this fact and she...

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Helpful?
Thank Kamonnat C
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Kamonnat C, I am glad that you were happy with your first stay with us which led you to booking again in November. It is very unfortunate that what you experienced was not as expected. All of the hotel towels are now replaced with new towels, there is now a standby pest control, and the rooms have been face...

Reviewed 29 November 2016 via mobile

There rate is lower compare to other 4 start hotels on that area. Though you could only avail it thru Trip Advisory via Agoda..Well clean facilities though little bit old.I suggest the owner to put toilet bidet. Also,I find the lighting of the hallway dim. So better if they could improve it. For the service, their staffs are friendly and...

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Helpful?
Thank Jonah B
Kathy A, General Manager at Diamond Suites & Residences, responded to this review

Dear Jonah B, Thank you very much for taking time in writing a review regarding our property. You concerns are well-noted. We are continuously upgrading our facilities for guests to enjoy. I am glad that our customer service was worth mentioning. We hope too see you again soon. Sincerely, Katherine S. Angala General Manager

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service

Additional Information about Diamond Suites & Residences

Address: #8 Apitong cor. Escario Street, Cebu City, Philippines
Region: Philippines > Visayas > Cebu Island > Cebu City
Price Range: €32 - €81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diamond Suites & Residences 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites & Residences Cebu Island/Cebu City, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Diamond Suites & Residences staff and other travellers.
8 questions
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Manila, Philippines
3 months ago
Los Angeles, California
OC California
over a year ago

See all questions (8)

Questions? Get answers from Diamond Suites & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a good view to know the weather outside.”
paolor882, 10 Mar 2017 | Read review
“Ask for room with a window if you want a view”
A9792OGwilliamc, 7 Feb 2017 | Read review
“This facility it close to a big mall and some restaurants.”
124gig, 4 Feb 2017 | Read review
“get a room not facing the road”
64MacH, 23 Jan 2017 | Read review
“Remember to ask if the room has view / window!!”
MorJon, 31 Dec 2016 | Read review
5 of 5
Agoda.com
US$38* /night
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Expedia.comUS$44
Orbitz.comUS$44
TripAdvisorUS$38
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Prices are for 1 room, 2 adults
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