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What I enjoyed most during my stay was the buffet breakfast. I love the variety of dishes served, not to mention that they were all really good! Planning to go back in the near future! The rooms were clean and th whole of the hotel...More
Stayed there for one night before flying back after a holiday in Philippines. The hotel could do with an update but the room was very large and quite nice.
The staff was very helpful and extremely polite
We've stayed at the Pinnacle Hotel several times and previously found it refreshing compared to the older hotels here because it seemed they were really focused on customer satisfaction.
We checked into room 611, a large, well appointed room with a king size bed. Wifi...More
The room was very spacious & clean. Lighting was a bit dark but wifi was acceptable. The staff was professional & catering. The breakfast was wonderful with many options to choose from. The wait staff in restaurant were very helpful and kind.
Wonderful lunch for Davao Expat !
The Pinnacle Hotel exemplifies excellence as they prepare a great Thanksgiving Lunch for friends and
Attention to all details to make this ex pats Thanksgiving a wonderful experience
Thank You Edward Gomez - GM Pinnacle Davao City.
Response from PinnacleOnSocial | Property representative |
Good day! We value all of the guest comments that we receive as these allow us to assess which areas need improvement of perfect the service we aim to give all our guests. Everyday, we conduct a daily briefing to know... More
Good day! We value all of the guest comments that we receive as these allow us to assess which areas need improvement of perfect the service we aim to give all our guests. Everyday, we conduct a daily briefing to know incidents and feedback we have gathered the previous day. Sourcing from our feedback forms, we only get 1 alarmingly negative comment regarding cleanliness of our rooms for every 10 that we receive. Although this may be a small percentage, we look into it very seriously and investigate on each case on what went wrong. We constantly remind our employees of our standard practices and our supervisors carefully look into each cleaned room before declaring it available for use. We hope that the negative feedback here on Tripadvisor will not completely make you decide not to book with us. Rest assured that we will do our best to serve you well if you do stay with us :)