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Ace Hotel & Suites

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Ace Hotel & Suites
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206 Reviews from our TripAdvisor Community

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Showing 204: English reviews
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Reviewed 6 days ago NEWvia mobile

Great place to dine! The food selection was excellent plus very nice ambiance, too-- cleanliness at its best! Truly a great value for money! I also want to commend Messrs. Eric Jimenez and Ken Galang for their superb service-- very accommodating, courteous, and sensitive to the needs of guests. They are truly an asset to the Hotel. More power to...

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Helpful?
Thank Ma Loisa C
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear Ma Loisa C, Thank you for choosing the Ace Hotel & Suites for your stay. I am very glad that you enjoyed your stay and will share your feedback with my team with pleasure. We are all looking forward to welcoming you back very soon. Best Regards, The Management

Atyrau, Kazakhstan
Reviewed 2 weeks ago

I stayed for 3 nights. I am very satisfied with the services. Courteous Staff. Buffet Breakfast, Lunch, and Dinner are gastronomically awesome. Accessible location. Located near the Ortigas Commercial Complex

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Helpful?
1Thank johnboggsmd
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear johnboggsmd, Thank you so much for your feedback. We appreciate you sharing the experience you had during your stay. We will ensure to maintain the best service to provide for you and all of our guest. Looking forward in welcoming you back here with us for another memorable staycation. Best Regards, The Management

Reviewed 2 weeks ago via mobile

Ace hotel and suites is just a 10 minute drive from our place. Although we already have our club house facility at home, we still chose to spend the weekend in this place. They have a pool spa which offers a different experience for you and your family. Even my 8 year old daughter loves to have our staycation here....

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Helpful?
Thank Missyhotboots
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear Missyhotboots, Thank you for sharing your wonderful experience here at Ace. Rest assure that we will share this to the Team to let them know that you have appreciated all their efforts. Looking forward on providing you the best service you deserve again soon and we will still find improvements in our end. Best Regards, The Management

Quezon City, Philippines
Reviewed 3 weeks ago

I will not recommend staying in one bedroom suite. Their AC unit is not working properly, room was hot even at night. When I raised this concern in their housekeeping and somebody checked the room and promised to inform FO, but no one even bother to check back on us only after I made follow up. And to my disappointment...

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Helpful?
Thank ortiraq
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear ortiraq, We deeply apologize for the incidents you have experience during your stay. Those said situations has been called attention with the members concerned. We appreciate the feedback which we will focus on to make sure this will be handle as much as possible. Thank you again for your response and looking forward on providing you the service you...

Cainta, Philippines
Reviewed 3 weeks ago

the staff was very accomodating with all of our request/s. their room was nice. the hydro spa was very relaxing. the buffet breakfast was good as well. all in all, the experience was great. the whole fam had enjoyable time

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Helpful?
Thank aztravelbucket
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear aztravelbucket, Thank you for sharing your experience here at Ace Hotel & Suites. We will still strive to ensure that the service we provide is more than is expected. Hoping to see you again here and welcoming you back for another memorable staycation. Best Regards, The Management

Marikina, Philippines
Reviewed 3 weeks ago

We stayed for one night using a metrodeal voucher in a deluxe room. The spa is nice. However, the hotel is quite disappointing. Our room is in the 21st floor near the sky bar which has a good view at night; but, there's a loud music that we don't know where it is coming from (maybe in the bar or...

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Helpful?
2Thank travelaland
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear Travelaland, First of all we would like to express our deepest apologies to what transpired during your stay. I understand that all through out the actions provided by the team was still not satisfactory to your extent. However, We can assure you that all your concerns has been briefly discussed to the department concerned and actions are being progressed...

Reviewed 4 weeks ago

A nice hotel, warm staff, complete amenities most especially their water spa. Superb buffet! It's near a grocery and gimmick pubs where you can relax and have some drinks with a band. Rooms and toilets are clean. Lots of variety of food to choose from which are deliciously presented and guaranteed yummy. I will definitely check in to this hotel...

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Helpful?
Thank Manny A
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear Manny A, We at Ace are very happy you have enjoyed your stay with us. This positive feedback of yours is now being cascaded to the team to let them know also that their hard work has betterment to motivate them daily. We hope to welcome you back here very soon. Thank you so much, Regards, John Enriquez Rooms...

Reviewed 4 weeks ago

Stayed for one night and it was okay until breakfast came when you have to lineup for an hour just to eat. Bad communication system with the guest on how to deal with the situation, a lot of guests are very angry and hungry.

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Helpful?
Thank Dimpol B
ACEWATERSPA, Manager at Ace Hotel & Suites, responded to this review

Dear Dimpol B, I would like to also apologize for what transpired and as your concern with the breakfast has been thoroughly taken action with our Food and Beverage Department. I understand what you have witness affected your stay with us but regardless of our reason rest assure we will take this with corrective actions and Ensure that this shall...

Caloocan
Reviewed 14 February 2017

Worth the stay, we got their hotel, water spa service and buffet service with a big discount because of our companies perks. We'll return again and bring my family! One of the cheapest hotel for staycation, family bonding and reunion with your friends.

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Helpful?
Thank Wil E
ACEWATERSPA, Rooms Division Manager at Ace Hotel & Suites, responded to this review

Dear Wil E, Thank you for your positive feedback during your stay with us. The team and I are glad and looking forward in welcoming your family here upon your return. Please do not hesitate to call us for any further assistance. Best regards, John Enriquez Rooms Division Manager

Canada
Reviewed 1 February 2017

Loved this hotel! Staff are all friendly and very accommodating. Rooms are nice and clean. I also enjoyed their water spa, it’s very soothing and relaxing!! I’ve also tried their dinner buffet, food options were great and is delicious too! Overall, I would love to come back and stay here again!!

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Helpful?
Thank allysab2017
ACEWATERSPA, Rooms Division Manager at Ace Hotel & Suites, responded to this review

Dear allysab2017, We highly appreciate your good feedbacks during your stay here at Ace Hotel & Suites. Rest assure that we will do our best to exceed your expectations more to you and our lovely guest. looking forward in welcoming you back here at ACE! Best regards, John Enriquez Rooms Division Manager

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Deluxe Suite (27)
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Two Bedroom Suite (60)
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Water Spa (12)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation

Additional Information about Ace Hotel & Suites

Address: United corner Brixton Street near Pioneer, Pasig, Luzon 1605, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Price Range: €72 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ace Hotel & Suites 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Ace Hotel & Suites Pasig, Philippines - Metro Manila
Hotel Style:
#6 Spa Hotel in Pasig
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Questions & Answers

Here's what travellers have asked, with answers from Ace Hotel & Suites staff and other travellers.
12 questions
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Meycauayan, Bulacan, Philippines
1 month ago
over a year ago
Meycauayan, Bulacan, Philippines

See all questions (12)

Questions? Get answers from Ace Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great View of Pasig Skyline at the Top Floors”
 of 5 bubbles johnboggsmd, 7 Mar 2017 | Read review
“Higher floor south side so can have a clear view of Makati and Bonifacio Global City.”
 of 5 bubbles 775mannya, 20 Feb 2017 | Read review
“The 2-bedroom suite is only offered if you book with Ace Hotel directly. Currently, It's not offered in Agoda yet.”
 of 5 bubbles vellen2017, 16 Jan 2017 | Read review
“The front desk should never call their guest in their room so early in the morning to check the room's availability.”
 of 5 bubbles leglegp, 7 Jan 2017 | Read review
“Never get a room on the Serviced Residence floors (18-21)”
 of 5 bubbles dalcee_13, 25 Sep 2016 | Read review
5 of 5