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The Exchange Regency Residence Hotel

About
Location
Cleanliness
Service
Value
The modern traveler's choice. Experience the comforts of home amid hotel convenience, only at The Exchange Regency Residence Hotel. Located at the heart of Ortigas Center, where shops, sights and sundry are well within reach, we'll provide you with warm and personalized service ans a host of amenities that'll truly make us the hotel you'll call home.
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Property amenities
Pool
Children Activities (Kid / Family Friendly)
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Restaurant
Airport Transportation
Dry Cleaning
Meeting Rooms
Conference Facilities
Indoor pool
Outdoor pool
Sauna
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Room features
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Reviews & more
375Reviews
280Photos
8Q+A
59Room tips
Traveller rating
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+4
Please see attached photos for reference.
We booked 2 bedroom suite, and this is what we got. Molded toilet, peeled wall paint, cracked untidy toilet sink, dirty floor. And a broken fridge just outside our door.

It was a disaster!

The common corridors are dirty.
Everywhere is
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Response from LeoA2007, Front Office Manager at The Exchange Regency Residence Hotel
Responded 4 weeks ago
Dear jjc070567, Thank you very much for taking the time to share your comments of our property. We welcome all feedback as hearing from our customers is the best way to improve our business. We are disheartened to hear that we were not able to make your stay more memorable and for that we apologize. Your concerns had been shared with the team and internal audits have been carried out to ensure that service standards were upheld. The replacement of floors and other unwanted fixtures are already been included in our product enhancements to serve you better. Rest assured that you will see a significant improvement in these aspects the next time you stay with us. We hope that you would give us another chance to be of service to you again. Best regards, Leo Amante Asst. Front Office Manager
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I stayed with my boyfriend for a week on holiday. This was a great location as everything was in walking distance. The hotel was very secure, friendly and assisted us whenever we needed it. There hotel was clean and the facilities were great. I would highly recommend staying here
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Response from LeoA2007, Front Office Manager at The Exchange Regency Residence Hotel
Responded 4 weeks ago
Dear Ms, Madelainejane28, Thank you so much for this very inspiring comment about our hotel. It really warms our heart knowing that you found our hotel clean with great facilities, and our staff were able to provide you with a friendly service that made your stay here comfortable. Our dedicated staff will be pleased to learn what you thought of them and it will surely continue to inspire and motivate them to do better.  We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager
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We booked an overnight stay to spend more time with my Tito (and his family) that came from Canada. The room is not that spacious. When me and my sister rearranged the bed, I saw alot of dust/dirt and even used hotel slippers under the bed. Pillow smells kulob. Good thing and a
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Response from LeoA2007, Front Office Manager at The Exchange Regency Residence Hotel
Responded 4 weeks ago
Dear 281abiabs, Thank you so much for taking the time to write a review about our hotel. We are glad to know that you have enjoyed some of our facilities. Regretfully, it's sad to hear that we failed to meet your expectation in some areas. Your feedback on the cleanliness and unpleasant smell in the room has been cascaded to our Housekeeping team to fix it right away. Rest assured that you will see significant improvement the next time you visit us. Please accept our sincerest apologies and we hope you would give us another opportunity to be of service to you, so we can give you a truly soothing experience. Best regards, Leo Amante Asst. Front Office Manager
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The amenities and room was good, however one issue that I had was the pool was really cold it was August that time so it was expected to rain. We did not get a chance to use the pool because it was freezing. Breakfast buffet is nice as well and service was excellent.
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Response from LeoA2007, Front Office Manager at The Exchange Regency Residence Hotel
Responded 4 weeks ago
Dear Ms. Karen O, Thank you very much for taking the time to write a review of our property. We are delighted to know that our staff were able to provide you excellent service during your stay. As to the pool temperature, it's truly depends on the weather condition. However, if you prefer a warmer water temperature, you may enjoy our warm bubbling Jacuzzi next time. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager
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Stayed 2 nights here. Rooms a bit dated, bathroom small and showerhead not strong. Staff friendly. Walking distance to SM Mega Mall and other eateries. We arrived late at night due to a flight delay and it took us 1.5 hrs to travel 16km to the hotel from the airport.
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Response from LeoA2007, Front Office Manager at The Exchange Regency Residence Hotel
Responded 30 Oct 2018
Dear Trizzia710, Thank you so much for taking the time to write a review about our hotel.  It really warms our heart knowing that the staff were able to provide you with a friendly service. Our dedicated staff will be pleased to learn what you thought of them and it will definitely continue to inspire and motivate them to do better. The redesigning of our bathroom is also part of our room enhancement to serve you better. Rest assured that you would see significant improvement the next time you visit us. We hope you could give us another opportunity to be of service to you. Best regards, Leo Amante Asst. Front Office Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
my view
premiere room
See the metro in this hotel
Divider from room to Entrance
Small Shower Area
Previous
can i have 15 pax for 2 bedroom suite?
do you have smoking rooms?
From the rooms, i guess no and there's a "no smoking" sign. But in the pool area on the 3rd floor, yes you can.
0 votes
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do you accept walk ins?
I don't think they accept walk ins. They claim to be full this holiday season. You may call ahead or walk in on low seasons. As a tired traveler, you don't want to be turned down, or worse be overcharged and be given the nasty, extremely noisy rooms facing the construction site. Call ahead and ask these questions in advance.
1 vote
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do you offer free breakfast?
if they book in the hotel buffet breakfast is free
1 vote
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Would u allow me to get one room just to celebrate my birthday with friends?
We do allow visitors inside the room. We discourage though using hotel room as a party room as the noise might disturb other hotel guests.
0 votes
Previous
12
"At the time of my visit there was construction across the street of a high rise building during the day, but the noise was no too bad."
"The side where the Construction going on(7G,10G,17G) higher level like 26G will be ok won't hear the noise of the Construction."
"The 'delux' room is too small for 2 people! Upgrade if you can!"
"Go for higher floors. They have a good city view."
"Avoid and stay in a proper four star Hotel."
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PRICE RANGE
US$35 - US$62 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasig
NUMBER OF ROOMS
216
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