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The Heritage Hotel Manila

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The Heritage Hotel Manila
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1,751 Reviews from our TripAdvisor Community

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Showing 1,497: English reviews
Milan, Italy
Reviewed 4 January 2016

People is smart and kind, with lot of attentions for customers. Plenty of services. The bathtube/shower of the rooms are a little bit old but confortable. Very nice breakfast, and buffet. Newspaper and massagge service in room.

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Helpful?
Thank Garlax
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Garlax, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our staff, the room amenities and the breakfast buffet. It is our pleasure to have served you. We have noted your concern regarding the bathroom and it may pleased you to know that we will be...

South Fork, Colorado
Reviewed 4 January 2016

There may be better places to stay, but It's the best value for a quality hotel close to the airport. You'll get better rates from internet sites. It's easy to get to the Mall of Asia from there to keep the family happy.

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Helpful?
Thank james k
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Mr. James K, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for being our regular guest. It is our pleasure to have served you. Our location is indeed ideal as it near the airport and the mall. Our staff eagerly awaits your return as we hope to...

Hamilton, Alabama
Reviewed 4 January 2016

Stayed for one night after a trip to Borocay because of proximity to NAIA. Room was well appointed and very clean. Staff was very helpful and seemed to be accustomed to dealing with a foreign clientele. The only quasi negative is that on a couple of sides it borders a very questionable neighborhood but that is the standard in Manila...

Review collected in partnership with this hotel
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Helpful?
Thank James K
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Mr. James K, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our staff and the room. It is our pleasure to have served you. Our location is indeed ideal as it near the airport and the mall. We look forward in welcoming you back in...

Kapolei, Hawaii
Reviewed 4 January 2016

We were very pleased with the hotel amenity, the staff was very friendly and helpful... the rooms were excellent and the food in the restaurant was great. When we come back to Manila, we will certainly book this hotel again.

Review collected in partnership with this hotel
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Helpful?
Thank Hendricus42
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Thank you for staying at The Heritage hotel Manila! We are happy to hear of your wonderful feedback. Glad to know that you enjoyed your stay. Thank you for complimenting our staff and the room. It is our pleasure to have served you. Our location is indeed ideal as it near the airport and the mall. Our staff eagerly awaits...

Menomonee Falls, Wisconsin
Reviewed 4 January 2016

The Hotel was very well clean and orderly, from the entrance area up to the room and then to the rooftop (fireworks display). The bathroom vanity face is very weathered and worn and should be replaced and updated. There was also only one robe provided in the closet, even though we were a couple that booked the room.

Review collected in partnership with this hotel
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Helpful?
Thank marky190
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear Marky190, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our hotel and the room. It is our pleasure to have served you. We have noted your concern regarding the bathroom and it may pleased you to know that we will be renovating in the near...

Tokyo, Japan
Reviewed 3 January 2016

Room size was good enough. Staff service was comfortable for me. I used Hoted restrunt at night and morning . The restrunt have a lot of items on the menu and I was satisfied with it. I woud like to use this Hotel again when we go to Manila.

Review collected in partnership with this hotel
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Helpful?
Thank takashi734
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear takashi734, Thank you for your feedback. We are happy to know that you enjoyed your stay at our hotel. Thank you for complimenting our staff, the room and our restaurant. It is our pleasure to have served you. We look forward in welcoming you back in our hotel. See you on your next visit! Thank you. THE MANAGEMENT

Manila
Reviewed 3 January 2016

This is the best hotel when it comes to courteous, reliable and friendly staff. From the front desk, to housekeeping, to concierge, valet parking, all are exceptional with regards to dealing with guests.

Review collected in partnership with this hotel
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Helpful?
Thank lcabul_277859
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear lcabul_277859, Thank you for your feedback. We are delighted to hear that you enjoyed your stay at our hotel. Thank you for complimenting our staff. It is our pleasure to have served you. Your positive feedback inspire us to continue to give the best service to our guests. We look forward in welcoming you back in our hotel. See...

Quezon city
Reviewed 3 January 2016

I was excited at first since I know this is more than a three star hotel and that I have high regards with classic old hotels but I got disappointed first when the key card worked but the door won't open so we have to transfer to another room but then the flush on the cr of the new room...

Review collected in partnership with this hotel
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Helpful?
Thank sexymitchiemitch
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear sexymitchiemitch, We have noted your concern about the hotel and it may pleased you to know that we have plans of renovating the hotel in the near future. Thanks for letting us know. Thank you. THE MANAGEMENT

Auckland, New Zealand
Reviewed 3 January 2016 via mobile

All staff were friendly and greeted you everywhere...felt very welcome. The rooms were great with free wi-fi and comfortable beds. The food was pricey but good. Always get hotel to organise pick up from the airport...I learnt the hard way by paying PHP850 to the the hotel from the airport and PHP250 back when the hotel organised it. A very...

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Helpful?
Thank KeithfromAuckland
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear KeithfromAuckland, We are happy to hear of your feedback. Glad to know that you enjoyed your stay. Thank you for complimenting the food and the room. It is our pleasure to have served you. Our location is indeed ideal as it near the airport and the mall. We apologize for any inconvenience you've encountered. We endeavor to improve it....

Reviewed 2 January 2016 via mobile

Its a good hotel! Staff are nice, welcomed us warmly . Room is very nice! Super clean, spacious room, comfy bed, very clean bathroom too. Great selection of breakfast buffet . They served filipino cuisine, chinese, and american . I highly recommend this hotel. You really get what you paid for. Keep it up!

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Helpful?
Thank zeige f
TheHeritageHotelMla, Public Relations Manager at The Heritage Hotel Manila, responded to this review

Dear zeige f, Thank you for the wonderful feedback! We are glad that you have enjoyed your stay. Our hotel is indeed ideal as it is near the airport and mall. It is our pleasure to have served you. We look forward on your next visit as we hope to provide you another pleasant stay. Thank you. THE MANAGEMENT

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Heritage Hotel Manila stands at the crossroads of Metro Manila's main thoroughfares, Epifanio delos Santos Avenue (EDSA) and Roxas Boulevard. It is a daily testament to the famed glorious Manila Bay sunset. It is only fifteen minutes away from the international and domestic airports. It is also near to SM Mall of Asia reputed to be the largest shopping mall in the Philippines. A deluxe international class hotel which opened in 1994, it is a popular hotel for corporate, convention and leisure travelers. It's centrally located with easy access to two major business districts, as well as shopping, entertainment, convention and exhibition centers. The Heritage Hotel Manila is a member of Millenium & Copthorne International Limited (M & C), an international hotel group based in London with over a hundred international standard hotels spread out in 18 countries. ... more   less 

Additional Information about The Heritage Hotel Manila

Address: Roxas Boulevard, Pasay, Luzon 1300, Philippines
Region: Philippines > Luzon > Metro Manila > Pasay
Price Range: €71 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Heritage Hotel Manila 4*
Number of rooms: 450
Reservation Options:
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Also Known As:
Heritage Hotel Pasay
The Heritage Hotel Manila Pasay, Metro Manila, Philippines
Hotel Style:
#6 Luxury Hotel in Pasay
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Questions & Answers

Here's what travellers have asked, with answers from The Heritage Hotel Manila staff and other travellers.
26 questions
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Questions? Get answers from The Heritage Hotel Manila staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior Room”
 of 5 bubbles leksonw, 22 Jan 2017 | Read review
“Good location but outdated”
 of 5 bubbles 927kentk, 15 Jan 2017 | Read review
“Room Tip is granted by us when things are in order :)”
 of 5 bubbles 1_MasterMariner_1, 1 Jan 2017 | Read review
“I like the upper floors with a city view. ”
 of 5 bubbles Desertbound_9, 13 Dec 2016 | Read review
“room very great much space ,bathroom a little bit old style”
 of 5 bubbles 951karlr, 13 Dec 2016 | Read review
5 of 5
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