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2 Portwood Street Newport City, Pasay, Luzon 1309 Philippines
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About

#15 of 70 hotels in Pasay
Location
Cleanliness
Service
Value
From the prestigious Japanese hotel group Okura Nikko Hotels with 81 hotels worldwide, Hotel Okura Manila is situated within the first integrated resort in the Philippines, the Newport World Resorts complex, in Pasay City. Epitomizing the essence of elegance and refined Japanese hospitality, the luxury hotel will offer 190 spacious rooms and suites, and a variety of dining options, including their signature Japanese fine dining restaurant, Yamazato.
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Property amenities
Free parking
Public wifi
Rooftop pool
Fitness Centre with Gym / Workout Room
Rooftop bar
Children's television networks
Highchairs available
Airport transportation
Valet parking
Paid public parking on-site
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Car hire
Taxi service
Conference facilities
Meeting rooms
Steam room
Rooftop terrace
24-hour security
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air purifier
Bathrobes
Interconnected rooms available
Safe
Separate living room
Coffee / tea maker
Cable / satellite TV
Bidet
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Filipino
52Reviews0Q+A10Room tips

Reviews
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Lailanie B wrote a review 22 Jan
1 contribution
Hi Good Day! We chose to celebrate Chinese New Year to your hotel, It’s our first time to be here. Everything thing is perfect. Beautiful lobby, Nice hotel room with authentic Japanese tub, Delicious breakfast food. Not until, I went to your spa. I experienced very poor service twice. First is yesterday the staff didn’t give me locker key to have towels and to safe keep my things around 4pm January 21, Jacuzzi, steam bath and sauna is all turn off. Second is 10am of January 22, They did give me the locker key this time around but the steam bath is off AGAIN. I have to call them twice just to turn on it. It’s hassle for because i have to put on my clothes again. Other hotels are not like this. I am so disappointed because I like spa. Better to close your spa rather than ayaw ipagamit feeling. Room 820, Bathan Lailanie. Jan 21-22 2023
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DRSPMD wrote a review Apr 2022
3 contributions
Hotel's Favourite
Staff are very accommodating and courteous. I would like to specifically mention JM, John and Mark from the Sobra Rooftop bar. They have been very helpful and attentive to our needs. 10 thumbs up!!!!!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Eunice Anonuevo, Marketing at Hotel Okura Manila
Responded 12 Aug 2022
Dear DRSPMD, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and the warm service from JM, John, and Mark. Thank you for acknowledging the efforts of our team to ensure a great guest experience for you. We do strive to give our guests the Best ACS - the Best in Accommodation, Cuisine, and Service. We look forward to welcoming you again soon! With warm regards, Eunice Añonuevo Marketing & Communications
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ruby Encarnacion wrote a review Dec 2022
Chicago, Illinois7 contributions21 helpful votes
If you want to experience staying in a world class hotel with Japanese themed hospitality. Look no further, this is it! Beautiful hotel, grandiose , sparkly, colorful, exceptional service and amenities. It never fails to excite with ultra modern conveniences, state of the art facilities and proximity to all major thoroughfare, airport, casinos, malls & restaurants. It’s all there and highly recommended. You should try it for yourself. It’s a taste of Japan like no other. The Hinoki- yu rooms are an experience in itself. A must try for an experience traveler who likes the finer things in life!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 3 weeks ago
Dear girlruby13, Thank you for your review of Hotel Okura Manila. We strive to provide a truly unique experience and we are delighted to know that we managed to achieve this during your stay with us. We look forward to welcoming you back again. Sincerely, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gina P wrote a review Dec 2022
1 contribution
December 23,2022 around 10:30am Hotel Okura Sora Rooftop 11th floor Pool area . I rated it 1 out of 5 because of the lousy Service, very unprofessional and unknowledgeable Manager they have at Recreation Area name Beth Mabubay. My family Got a terrible and worst service you Will never expect it Will be. This is the 2nd time around Beth Mabubay and I had misunderstanding at Pool Area. I am Gina Posta regular guest at Okura hotel. We love to choose to Stay at this hotel regularly and do having fun at the Pool with my kids. The hotel and Pool bar service is good. They make sure that we Experience 5star service everytime we here. Until the day We First encounter this Manager of Recreation name Beth Mabubay We experience worst terrible Service. First encounter November 15, 2022 We book our trip for 7days from November 9-15 2022. My kids use the Pool on November 11-15 everyday they use “kids Floater”, Donut floater and floating board for 7 years old. Then on our last Day that is November 15,2022 this Beth Mabubay came in and “ telling to my kids you should Not bring your own Floaters it is Not allowed here “ Yes Beth talk to my kids saying the rules and Not to kids parent? That is really stupidity. Why this Beth did Not talk to me straight ? Why he didn’t come after me to this discuss what is right and wrong? WHY SUDDENLY CHANGE THE RULES OVERNIGHT? “CLEARLY THIS IS INCONSISTENCY” And Why this Beth Mabubay telling me “THAT THE SWIMMING POOL IS NOT FOR KIDS TO PLAY and the SMALL FLOATER ARE NOT ALLOWED? WHO IS THIS BETH MABUBAY SUDDENLY CAME IN AND STOP US SAYING ALL THINGS WE ARE DOING ARE NOT ALLOWED? “CLEARLY THIS MANAGER ARE INCONSISTENT , LOCKED OF KNOWLEDGE ON HER POSITON AND ON THE RULES AND VERY UNPROFESSIONAL” 2nd encounter today December 23,2022 I have concern regarding on the couch chair beside Pool bar. When We arrive at Sora Rooftop I Go straight to the couch beside the Pool bar but the lifeguard name “Lowell” approach me asking if we did reserved the couch area I said “No we dont” “Lowell” ask me to transfer on the other side of the Couch which is other side of the Pool far from the bar because the couch I want is already Reserved By The Son of the owner . I answered it is okay if someone Reserved this Area I Will Not insist. but where is the Signage and You guys should Block the area if your VIP guest reserved it. So your guest Will Not Insist and Not be disappointed. MY POINT IS THERE IS NO SIGNAGE “RESERVED” ON THE TABLE. 2nd is I’M THERE ALREADY WHY TRYING TO PUSH US OUT? Then I Found out this is all instructed By the Recreation Manager Beth Mabubay. So I decided to ask Beth Mabubay.,, again the “ Inconsistent, Unknowledgeable and Very Unprofessional MANAGER” I discuss my concern -I said Beth if there is someone VIP guest RESERVED this Area and there is a signage I Will Not insist. but where is the Signage and You guys should Block that area if you want to accomodate. So your guest Will Not Insist and Not be disappointed. But we end up on BAD argument. Beth Mabubay starting to throwing me BAD attitude. This kind of Manager will ruin the 5 star standard of this Hotel very sad for the owner. Beth Mabubay should not be in Okura five star hotel because someday some of your Guest will surely will have bad experience the same way what I’ve experienced. Poor Okura hotel Owner you hired a Very Unprofessional, inconsistent and unknowledgeable Manager. I don’t think that Above Management know that they hired a Very Lousy Recreation Manager. Hope that the Above Management will put action on this or else that attitude Beth Mabubay will start Ruin your Company. This all incedent are reported to Hotel duty Manager name “Benn” Hope that Benn did not tolerate her Co-employee and She put action on our concern.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 3 weeks ago
Dear Gina P, Thank you for taking the time to raise your concerns with us and our sincere apologies for this unfortunate incident. Your valuable comments and suggestions regarding the service at Sora Rooftop have been addressed with the concerned department for further enhancement. We appreciate your feedback as it helps us maintain and improve our service. We wish to thank you once again for your kind support and gracious understanding and we look forward to having the opportunity in welcoming you back on your next visit. Sincerely, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jin S wrote a review Nov 2022
Quezon City, Quezon City, Philippines16 contributions15 helpful votes
Pro: nice clean new rooms, very spacious compared to other hotels Con: service is bad, esp at Yawaragi restaurant - We had dinner buffet (3k/head), was asking for extra sliced lemon for the sashimi, they gave only a few small pieces saying pipitasin pa daw (WTF do you have a lemon tree inside the hotel? if so pick the lemon before dinner service or rush to pick when customer needs it!) - Super understaffed, even staff is confused. No one gets your empty plates after. it's a buffet with separate small plates from cooking stations. a bit hassle. - We had breakfast inclusion, seated for 15min nobody minded us (we have to order plated since it's not buffet day, no one offered a menu until we followed up a few times), or placed utensils, or tray for the kid's chair, or even placed drinking water - Plated breakfast has 4 set to choose from, by 9AM one is "sold out". It is plated, not buffet, i cannot understand why you cannot make a new batch. - Menu states you can choose 2 eggs cooked any style, chef insists to choose one way to cook only. How hard is it to cook eggs?? We are a group so you can just scramble the eggs together and divide after. It's a 5 star hotel??! i'd understand the shortcuts if we were dining in a 3 star one. - I asked the waiter after serving toast "Do you have some jam for the toast?" she said "Yes mam" and just stared at me. And i said "uhm Can i have some jam?" she said "Yes sure". Just weird 5 star resto service. - Pool opens by 8AM. kinda late i believe - Not much facilities for staycation (small pool & gym only), think it's meant for casino guests mostly Other than those the hotel should have been great!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Ayako Ninomiya, Owner at Hotel Okura Manila
Responded 8 Dec 2022
Dear JinS956, Thank you for choosing our hotel and for taking the time to share your honest feedback with us. We'd like to express our sincere apologies for the inconvenience and disappointment you experienced during your staycation, especially in Yawaragi restaurant. Please rest assured that your valuable comments were shared with the team and we are implementing actions to improve these matters. On the other hand, we are glad to hear that you appreciated our guest room. It is our pleasure to offer the Best A.C.S. – accommodation, cuisine, and services constantly to all our guests, and our team strives daily to achieve this. Once again, thank you for your feedback which helps us identify the areas where we may improve the guest experience. We humbly hope to have another opportunity to welcome you back in the future. Yours sincerely, Ayako Ninomiya Assistant Director of Rooms and F&B
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mzkalaw wrote a review Nov 2022
Taytay, Philippines23 contributions1 helpful vote
+1
Hotel Okura Manila is indeed one of the Top 3 Hotels I have been and I think is one of the Top 3 Hotels in the Philippines as well. Upon entering the main lobby, you will be in a different world of pure class and serenity. The rooms are amazing with its state of the art controls, comfy bed and sofa, magnificent restroom, and rotating TV. We also enjoyed Indulging in the heated pool, sauna and jacuzzi ! The buffet breakfast was sumptuous.But what I really admired was the excellent customer service of Misty and Monica of reservation and Daisy from the front desk who I really would like to commend. Thank you as well to Michael who was so kind and made sure that our belongings were safe unitil our car arrived. Special thanks also to GM Jan Marshall and to Ms Abigail Martin for being sensitive to the needs of PWD and were kind enough to grant our request. Our stay in Hotel Okura Manila may just be short but our wonderful experience will surely be remembered in our lifetime. We will surely be back!!!♥️ Thank you so much once again to you all for an unforgettable and relaxing weekend. God bless you all and more power. 🏢🏊‍♂️🛌🛁🎉👍🏼♥️🇵🇭🇯🇵
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Date of stay: November 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 9 Dec 2022
Dear mzkalaw, Thank you so much for such a great review. We are delighted to know that you had a wonderful and relaxing weekend with us. Thank you for acknowledging the efforts of the team. We look forward to welcoming you back. Sincerely, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
d3dr3i wrote a review Nov 2022
Quezon City, Philippines22 contributions32 helpful votes
+1
The 5th floor atrium lobby and Yawaragi is just wow. Note that as of this writing, there’s still no direct elevator from the basement parking going to the 5th floor atrium lobby. Check-in process and the reception desk/ concierge still needs improvement in terms of thoughtfulness/ friendliness, efficiency, and response time. We stayed again at a deluxe room with a view facing the Newport Blvd and overall enjoyed out staycay. More menu controls were added on the TV panel since the last time we stayed. On our previous stay, I made a comment/ suggestion here in TripAdvisor for music TV channels as there is a speaker in the bathroom connected to the TV panel. And on this stay, I noticed that they added music TV channels and internet radio. Kudos to the management for this! Breakfast buffet was included during our stay. Selection is not broad unlike in other hotels but it is just right and filling. I really enjoyed the croissants (chocolate the best), fruit juices and Filipino rice cakes. (Note, at the time of our stay, breakfast buffet is served during Saturdays to Sundays while breakfast set menu is served during Mondays to Fridays - try the Japanese set). I also like their grape tart better than the blueberry almond tart at their pastry boutique. The lunch menu (bento) offered in Yamazato is also recommended. The ambiance, design detail and cleanliness of the hotel is already great. The only thing to improve is the way they make guests feel from arrival until departure to create a lasting impression. Hopefully, the therapeutic plunge pool at the health club will be operational in the future. An overnight stay is too short especially if you would like to try the facilities this hotel offers.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Try the lunch menu (bento) offered at Yamazato.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 9 Dec 2022
Dear d3dr3i, Thank you for writing a review on your experience in our hotel. We are happy to know that you enjoyed your stay. We also appreciate your suggestions on areas of improvement. We look forward to welcoming you back. Sincerely, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ji-Le T. wrote a review Oct 2022
Quezon City, Philippines8 contributions3 helpful votes
I booked the Hinoyuki King room with my husband who was bound back for USA. The hotel wasn't crowded--- perfect for how we like it. The staff were extra attentive and really service-oriented, and the hotel's got clean and modern amenities (health spas). Location was also great (within Newport City and about 10-25 mins to/from the airport terminals), breakfast was really good (tho other food options were pricey)-- the gourmet quality of the meals balances the prices. (Tip: The food served here is not meant/built for buffet meals like what we, Filipinos are used to.) * Least like part: I couldn't stay here for more than 2 nights (our room had no sunlight windows and our bathroom glass window opens & overlooks other rooms and over the top of the entire 5th floor reception area and dining hall instead (good for grand shows, bad for privacy). * Best part: Fast and seamless check-in and check-out processes--designed for the busy Japanese and Singapore business worlds in mind.
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Date of stay: October 2022
Value
Location
Service
Room Tip: Free shuttle service is only transiting to/from NAIA Terminal 3 now. Bath soaps/salts/liquids are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 28 Oct 2022
Dear jaitolim, Thank you for choosing our hotel, and for taking the time to write a review. Your kind feedback are much appreciated and I am delighted that the food, amenities and most importantly, the service met your expectations. We look forward to welcoming you back. Regards, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Doug B wrote a review Oct 2022
West Hollywood, California17 contributions48 helpful votes
My husband and I just had a wonderful 4 night stay at Okura Manila.Our room was HUGE, beautifully furnished and had an amazing Toto “smart” toilet. The room was so quiet that we never heard another guest during our entire stay! The breakfast buffet was a gourmet experience and far superior to the one at the Shangri-la Fort. The afternoon tea service was also excellent and so much better than the one at the Peninsula Makati. We were so impressed with this hotel that we are returning for another 4 night stay in two weeks. Okura is quite simply a Zen oasis of 5 star luxury in busy Manila. P.S. A special shout out to Shiela and Joseph for their warm and welcoming hospitality.
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 13 Oct 2022
Dear D B, Thank you very much for such a great review. We are glad that you enjoyed your room, breakfast and afternoon tea. We will let Shiela and Joseph know that you appreciate their hospitality. We are delighted that you will be returning soon. Sincerely, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Giovanni Bedrej... M wrote a review Aug 2022
2 contributions18 helpful votes
It was a good Japanese Hotel Experience. the food are excellent, rooms are classy and very nice, especially they upgraded our room with Hinoki Tub. although room service is not that fast , but most of the employees are accommodating and nice. Keep it up and we will visit soon.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: it a must try Hinoki Tub
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Abigail Martin, Guest Services / Front Office at Hotel Okura Manila
Responded 18 Sep 2022
Dear Giovanni Bedrej...M, Thank you for choosing our hotel, and for taking the time to write a review. We are pleased to know that enjoyed your Japanese Hotel Experience. We look forward to welcoming you back soon. Sincerely, Abigail Martin Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$189 - US$259 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaPasay
NUMBER OF ROOMS
190
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HOTEL OKURA MANILA - UPDATED 2023 Reviews & Price Comparison (Pasay, Philippines) - Tripadvisor

Frequently Asked Questions about Hotel Okura Manila
Which popular attractions are close to Hotel Okura Manila?
Nearby attractions include Resorts World Manila (0.2 km), Newport Performing Arts Theater (0.4 km), and Shrine of St. Therese of the Child Jesus (0.3 km).
What are some of the property amenities at Hotel Okura Manila?
Some of the more popular amenities offered include a rooftop bar, a fitness centre, and free parking.
Which room amenities are available at Hotel Okura Manila?
Top room amenities include a minibar, a flat screen TV, and a bidet.
What food & drink options are available at Hotel Okura Manila?
Guests can enjoy a rooftop bar, breakfast, and complimentary tea during their stay.
Is parking available at Hotel Okura Manila?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Okura Manila?
Conveniently located restaurants include Kusina Sea Kitchens, Port Bar, and S Kitchen - Sheraton Manila.
Are there opportunities to exercise at Hotel Okura Manila?
Yes, guests have access to a fitness centre, a heated pool, and a sauna during their stay.
Does Hotel Okura Manila have airport transportation?
Yes, Hotel Okura Manila offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Okura Manila?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Okura Manila offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Okura Manila?
The staff speaks multiple languages, including English and Filipino.