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Edsa Shangri-La

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Edsa Shangri-La
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1,661 Reviews from our TripAdvisor Community

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Showing 1,557: English reviews
philippines
Reviewed 28 March 2016

Inspite of the long line of waiting just to enter the driveway, the long queue in checking in, I just remind myself that this one of the longest weekend Holiday, and that if I were out of town, it will be worse. After all the wait, I was guide to my Premier suite that was so big, The lounge was...

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Helpful?
Thank jdchua521
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear jdchua521, We were delighted to have you as a guest over Holy Week. Thank you for your positive comments about the hospitality demonstrated by our staff and the quality of our accommodations. We highly value your input, and in line with this, your feedback has greatly encouraged us to continue serving our guests with the Shangri-La brand of hospitality...

Manila, Philippines
Reviewed 28 March 2016

"An awesome stay-cation with my family! We enjoyed the amenities a lot especially the Garden pool and the Health Club. The Wi-Fi is very excellent! even in swimming pool, we're connected at internet! Bravo! We wish to stay again and again in this hotel!"

Review collected in partnership with shangri-la.com
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Helpful?
Thank cristinavicente2016
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear cristinavicente2016, Thank you for choosing Edsa Shangri-La, Manila for your family getaway. We are very happy to hear that you had a pleasant stay and that you enjoyed our pool area, our Wi-Fi, and our Health Club. We highly appreciate and value your feedback, which has greatly encouraged us to continue providing our guests with a memorable experience. We...

Marikina
Reviewed 28 March 2016

Overall, we had a pleasant stay. Service was professional. The staff were warm and courteous. Despite the crowded pool (since it was a Holy Week), our kids had a blast in the pool. It is a very family/child-friendly hotel. We are looking forward to staying in your hotel again.

Review collected in partnership with shangri-la.com
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Helpful?
Thank vvaguilar
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear vvaguilar, It was a pleasure having you and your family stay with us over Holy Week. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you very much for your kind words about our hotel and our staff. We are especially pleased that your children enjoyed our pool. We are greatly heartened by...

Reviewed 28 March 2016

From the time we arrived for my check up on Monday at nearby American Eye Center to our late check out on Wednesday, March 23, 2016, my wife and I were impressed with the overall beauty of the hotel and excellent service of staff at Edsa Shangri-La. We were checked in immediately after being offered a room on the top...

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Helpful?
Thank josegN546KF
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear josegN546KF, Thank you very much for choosing to stay at Edsa Shangri-La, Manila. It was a pleasure having you as a guest. We are very happy to hear that you had an enjoyable stay with us. We highly appreciate your positive feedback about the upkeep of our hotel and the service demonstrated by our staff. Rest assured that we...

Manila
Reviewed 27 March 2016

I feel really bad to rate this hotel simply average just because of the experience getting to the hotel for check-in and getting out of the hotel after check-out. Getting to the hotel with a car, the queue was so long I had to wait in line for 45 minutes just to get inside the hotel compound. The situation was...

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Helpful?
Thank EquinoxMNL
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear EquinoxMNL, Thank you for staying with us over the Easter weekend. We appreciate your taking the time to let us know about your dissatisfaction with the quality of the pillows in your room and the queues you encountered for valet parking, breakfast buffet, and check-in. We deeply regret and apologize for our shortcomings. In order to serve you better,...

Reviewed 26 March 2016 via mobile

There was a long check-in queue as soon as we entered the lobby. A few employees were going around saying that they are fully booked and that they apologize. One requested for our IDs and instructed us to check in at the horizon lounge since we got horizon rooms. Located at the 14th floor, the wait continued there though at...

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Helpful?
Thank WanderWendy
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear WanderWendy, Thank you for staying with us during your recent visit to Manila. We appreciate your taking the time to share feedback about your stay, particularly about the check-in process, the personal grooming of our Horizon Lounge reservations team, and the upkeep of our rooms. We sincerely apologize for our lapses in service. In light of your feedback, we...

Stevenson Ranch, California
Reviewed 26 March 2016 via mobile

It was a wonderful experience to indulge in luxurious comfort with fluffy , clean blanket , linen n all amenities like my home sweet home! The safe environment made a relaxing stay n stress free. The high ceiling n airy lobby as well as the surrounding landscape and a lot of variety of breakfast food buffet at the Heat Restaurant...

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Helpful?
Thank Precy F
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Precy F, It was a pleasure having you as a guest during your recent visit to the Philippines. We are very delighted to hear that you enjoyed your stay with us immensely. Thank you for your positive words about our rooms, our Lobby Lounge, our breakfast buffet, and our staff. We are greatly heartened by your feedback, and we...

Reviewed 26 March 2016 via mobile

Been staying on this hotel for the past 6 years or so but this holyweek staycation.is the worst... starting on the day we arrived i was made to drve my car to the parkinglot because valet people not available and wait for 40 min before the valet guy gave me my parking ticket, then came the checkin i was told...

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Helpful?
Thank Francel V
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Francel V, Thank you for taking the time to tell us about your recent experience at Edsa Shangri-La, Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We sincerely apologize for your dissatisfaction with the lapses in our service, particularly in relation to valet parking, room transfer,...

Sydney, Australia
Reviewed 25 March 2016

I have stayed in many great hotels over the years. This is probably one of my best experiences taking into account we arrived just before Holy Week. The staff could not do enough for us and the service was outstanding. The room was clean and fresh and of 5 star standard.

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Helpful?
Thank Desgam
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear Desgam, We took great pleasure in having you as a guest during your recent trip to the Philippines. We are delighted that you enjoyed your stay with us immensely. Thank you very much for your kind words about the service demonstrated by our staff and the upkeep of our rooms. We are greatly heartened by your feedback, and we...

Reviewed 24 March 2016

We had a great experience at the EDSA Shangri-La two years ago and were looking forward to this visit. We were not disappointed. The hotel is still beautiful and the staff is still the most conscientious in the business. We enjoyed breakfast and lunch at the Heat restaurant, as well as a special Japanese beef dinner. The children of our...

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Helpful?
Thank travelmpq
Amit O, General Manager at Edsa Shangri-La, responded to this review

Dear travelmpq, It was a delight to have you stay with us during your recent visit to Manila. We are very pleased to hear that you enjoyed your stay with us immensely. Thank you very much for your kind words about the upkeep of our hotel and the hospitality demonstrated by our staff. We are also delighted that you liked...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Philippines' foremost deluxe city-resort convention hotel. It offers 631 well-appointed guest rooms and suites, dining choices, and CHI, The Spa. ... more   less 

Additional Information about Edsa Shangri-La

Address: 1 Garden Way | Ortigas Center, Mandaluyong City, Metro Manila, Mandaluyong, Luzon 1650, Philippines
Region: Philippines > Luzon > Metro Manila > Mandaluyong
Price Range: €115 - €192 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Edsa Shangri-La 5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Edsa Shangri-La Hotel Mandaluyong
Edsa Shangri-La Mandaluyong, Metro Manila, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Edsa Shangri-La staff and other travellers.
11 questions
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Holland PA
over a year ago
Vienna, Virginia
over a year ago

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Questions? Get answers from Edsa Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms in the main lobby tower , but these are more expensive . They are nearer the function rooms and hotel restaurants”
 of 5 bubbles Porter120, 13 Mar 2017 | Read review
“ask if they have recently updated rooms, avoid the Garden Wing”
 of 5 bubbles JLDub73, 7 Mar 2017 | Read review
“ask for a room away from lifts”
 of 5 bubbles LDSmember, 3 Mar 2017 | Read review
“Request for a high room and if your a non smoker make sure to state that during booking.”
 of 5 bubbles VinceDel12345, 14 Feb 2017 | Read review
“If traveling as a group, request to be on the same floor due to room card access”
 of 5 bubbles charlesb205, 7 Feb 2017 | Read review
5 of 5