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Makati Palace Hotel

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Makati Palace Hotel
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348 Reviews from our TripAdvisor Community

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Showing 287: English reviews
Singapore, Singapore
Reviewed 11 January 2017

Me and my family have enjoyed our two night stay last April 2015. Staff are friendly and they serve delectable buffet breakfast. Location wise, it is a few minutes away from Glorietta and there are lots of food choices sorrounding this hotel.

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1Thank mvisco
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. mvisco, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel. Providing...

Reviewed 9 December 2016 via mobile

Seriously nothing really works here... I'm staying here on a monthly basis so I'm considered second class and they make sure to remind me of that every time I have a problem for example I need the security to calm the fighting prostitutes in the hallway... and many more. If my company would pay a bit more I would be...

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1Thank Kai T
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We know that we are committed to you, our...

Manila
Reviewed 9 December 2016

Staff are very warm and accommodating. Rooms looks very old. There are cockroaches in bath tub. Air conditioner is not functioning well and very noisy. Too hot in the room. Pool was closed and were very disappointed. Very few equipment inside the gym plus it has a very bad smell. Food in the free breakfast buffet are all oily.

Review collected in partnership with this hotel
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2Thank Kim G
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Kim G, Greetings from Makati Palace Hotel! We truly appreciate your favorable comments during your stay with us and at the same time, would like to apologize for the particular services that our team were not able to provide properly. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management....

San francisco, California
Reviewed 5 December 2016

Right in the middle of action in Makati. It was new property when i visited and rooms were good. Seems like it has degraded over time due to poor management. Recent reviews are not as favourable. I found the service to be excellent though the food was only average.

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1Thank poyfish
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. poyfish, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel. Providing...

South Shields, United Kingdom
Reviewed 2 December 2016

Was a good stay. The staff is extremely friendly. Especially the door staff always polite and comical (in the nicest way)! Will be back again! The only thing I would have liked was a separate shower. But was still value for money. The staff attitude was worth every cent!

Review collected in partnership with this hotel
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1Thank Davetnel
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Davetnel, Greetings from Makati Palace Hotel! Thank you for sharing with us your experience with regards to your stay here at Makati Palace Hotel. Your positive feedback is highly appreciated for it will surely help us improve our services more. Providing the best possible quality of service is our everyday goal and we are really glad to hear...

Boston, Massachusetts
Reviewed 2 December 2016

In room wifi did not work. I called SEVERAL times and complained in person and was NEVER addressed. The hotel itself was fairly nice will a pool, spa, and restaurant. I tried the food, and it was good. Room was a little dated but nice. No in room safe.

Review collected in partnership with this hotel
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1Thank richbQ3552MC
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Words cannot express how truly sorry we are for the unsatisfactory...

Reviewed 6 November 2016

Must have been very good hotel in its good old days. Internet not good, breakfast can improve as well as cleanliness. Best part was rates which were quiet attractive considering the location. Hope it will improve.

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1Thank ControlCase
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. We can reassure you that we're taking immediate corrective steps to...

Abu Dhabi, United Arab Emirates
Reviewed 21 October 2016

Stayed at the Makati Palace Hotel September 2016. I was attending a function at the hotel so a logical choice to stay. The hotel was a bit tired but that was reflected in the price. The hotel service was responsive (but had to be as issues with AC, Internet and housekeeping but all issues were resolved apart from the internet...

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Helpful?
1Thank Richard T
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./ Ms. Richard T, Greetings from Makati Palace Hotel! We know that we are committed to you, our valued guests, and we can reassure you that we're taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more quality service to you, more amenities and facilities...

Reviewed 18 October 2016 via mobile

For me the best place to stay in manila with friends very nice rooms the best location to be in borgas st and have fun free WiFi very good breakfast very nice facilities everything you need for a great stay

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Thank Shai I
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Dear Mr./Ms. Shai I, Greetings from Makati Palace Hotel! We are truly grateful for your encouraging review of Makati Palace Hotel. We are happy that we have provided you with the best quality of service that we pride ourselves with. Moreover, it is always a pleasure for us to learn of the wonderful time our guests had at our hotel....

Mackay, Australia
Reviewed 13 October 2016

The bed linen was stained, the kettle was broken, I had requested a non smoking room when making the booking but the put me in a smoking room, when I requested another room they told me I would have to pay for an upgrade, I had not budgeted for a more expensive accomodation

Review collected in partnership with this hotel
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Thank feninap
Makati_Palace, Manager at Makati Palace Hotel, responded to this review

Greetings from Makati Palace Hotel! Thank you for spending your time on writing your experience here at our hotel. The feedback you have stated on Tripadvisor regarding our services are acknowledged and well noted by our management. These are also endorsed to the person responsible and are being rectify. Words cannot express how truly sorry we are for the unsatisfactory...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Makati Palace Hotel

Address: 5011 P. Burgos Corner Canceres Sts., Makati, Luzon, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: €35 - €51 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Makati Palace Hotel 3.5*
Number of rooms: 225
Reservation Options:
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Also Known As:
Makati Palace Manila
Hotel Makati Palace
Makati Palace Hotel Metro Manila, Philippines
Hotel Style:
#23 Spa Hotel in Makati
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Questions & Answers

Here's what travellers have asked, with answers from Makati Palace Hotel staff and other travellers.
6 questions
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Questions? Get answers from Makati Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Royal Executive Floor and get the breakfast option when you reserve or check in.”
 of 5 bubbles DNDGod, 24 Feb 2017 | Read review
“Quite spacious room.. Old AC.. ”
 of 5 bubbles 802francisd, 12 Jan 2017 | Read review
“Good for Staycation”
 of 5 bubbles mvisco, 10 Jan 2017 | Read review
“Not for a family travel”
 of 5 bubbles poyfish, 5 Dec 2016 | Read review
“No tip! Nothing to say”
 of 5 bubbles Davetnel, 2 Dec 2016 | Read review
5 of 5