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Makati Shangri-La Manila

2,818 reviews
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Traveller (1785)
Room & Suite (929)
Dining (221)
Overview
  • Excellent68%
  • Very good24%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“horizon club”(131 reviews)
“shang palace”(40 reviews)
“lobby lounge”(96 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from Makati Shangri-La Manila
Special Offer: Get 10% off on room rates
Hotel deals
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Reviews (2,818)Write a Review
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1,711
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Show reviews that mention
All reviewshorizon clubshang palacelobby loungebreakfast buffethealth clubbusiness tripexcellent hotelrooms are spaciousbusiness districtbusiness hotelfive star hotelgreen beltglorietta mallmangocirclesageinagiku
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761 - 765 of 2,580 reviews
Reviewed 7 April 2016 via mobile

The first time I stayed here was probably in 1997. Havent been back to this hotel till now. Everything looks the same including the room. Decor are dated but dont get me wrong. It is not old and worn but well maintained and functioning. Room...More

Thank Fulatino
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 10 April 2016

Dear Fulatino Thank you for your excellent review during your recent stay at Makati Shangri-La, Manila. I’m glad that you stayed with us again and still find our hotel well-maintained; and that our central location suited you well. I truly appreciate your kind words and...More

Reviewed 5 April 2016 via mobile

We stayed here for our final night of travelling Asia. The good: •We had arranged a pick up from the airport but unfortunately the email hadn't been sent. A man was waiting for all Shangri La customers at arrivals and he soon arranged for us...More

Thank Char C
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 7 April 2016

Dear Char C Thank you for sharing with us your honest feedback. I deeply apologize for the unfortunate encounters and inconvenience during your stay in our hotel. We have discussed all your comments internally so that all issues raised are addressed, and always prioritizing the...More

Reviewed 4 April 2016

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Thank lucasmV6847IW
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 5 April 2016

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Reviewed 3 April 2016 via mobile

Very nice hotel. Rooms perhaps looking a little dated now, but extremely comfortable. Good selection of restaurants and outstanding service; seamless airport pickup and consistently friendly and helpful staff - from the front desk through to the waiters. Also worthy of mention is the gym...More

Thank JGD_Edinburgh
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 4 April 2016

Dear JGD_Edinburgh Thank you for your excellent feedback. I am so delighted you took time to really savor every bit of your stay in our hotel. I will definitely share your kind words with my team. Your commendations are affirmation and encouragement for us in...More

Reviewed 3 April 2016

This is the second Shangri La I've stayed at (the first being Edsa), and they could be carbon copies of each other. Very, very similar in every way. That being said, they are amazing hotels and very comfortable to stay in.More

Thank Evan L
Response from Alain B, General Manager at Makati Shangri-La ManilaResponded 4 April 2016

Dear Leybourn Thank you for sharing with us your experience at Makati Shangri-La, Manila. I’m glad that you had a wonderful stay with us and enjoyed our facilities and services. I truly appreciate your kind words and I will definitely share your commendations with my...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$164 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$164 - US$277 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Makati
#3 Family Hotel in Makati
#3 Romantic Hotel in Makati
#9 Spa Hotel in Makati
#10 Luxury Hotel in Makati
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1785)
Room & Suite (929)
Dining (221)
Pool & Beach (79)
Amenities (21)
Business Centre & Event Rooms (17)
Family and Play Areas (2)
Questions & Answers
Ask a question
Lourdes L
18 February 2018|
AnswerShow all 3 answers
Response from Jay M | Reviewed this property |
How are you even sure Shang had the pest control kill the cats?
-1
Votes
Wan S
2 February 2018|
AnswerShow all 10 answers
Response from Jose Antonio V | Reviewed this property |
i think so
0
Votes
J R
20 October 2017|
Answer
Response from Jay M | Reviewed this property |
They can actually do the laundry for you. While I was there, I had them press my wife's dress. Typically, it takes about 2 hours to complete but it was done within 40 minutes when I requested it rushed.
0
Votes
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Room Tips
"Do not get seated in the back room for breakfast the waiters forget to round in that area."
Read review
"Stay at another hotel!"
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"Fair enough that I didn't stay at the hotel, only taking a meal; but it already so bad experience"
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"Actually, all rooms are gorgeous!"
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