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Franchise One Hotel

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46 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Melbourne, Australia
Reviewed 22 February 2011

Hello all. i stayed here for 4 nights and to be honest, there was nothing to complain about besides the occasional ants in the bathroom (didnt really bother me though). i read the bad reviews on this hotel and i don't know if i was just lucky or they expected too much. this hotel has everything u need.. a bed...

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Helpful?
2Thank mrkennychua
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Thank you very much Mr. Chua for being so bold as to actually give your name and fully disclose your identity. Often times, bad reviewers do not give their true identities so it is difficult to remember how we made certain mistakes or rendered their claim of bad service. What’s even more difficult to address is when someone claims to...

Metro Manila, Philippines
Reviewed 25 January 2011

I stayed there with my wife to celebrate our 10 year wedding anniversary the day of November 16-17,2010. We were in room 4070. This was our first time to stay there yet the stay was horrible and one headache after another. I checked in early on the 16th and paid cash for the room. I was trying to sleep during...

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2Thank shelbypayne59
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear “pinoystyle2006” To address your complaints one by one: 1) Yes we were putting up Christmas décor and in fact waited till 11:00AM when most if not all guests are usually up, out and about by this time. 2) Yes there is construction going on across the street which starts at 8:00AM and ends by 8:00PM. (they are scheduled to...

Belfast, United Kingdom
Reviewed 22 January 2011

After arriving in Manila, I stayed across the road in the sister "Saint Illians Inn" for one night to recover from my 27 hour travel hell. Then I went on my travels and stayed in various other hotels, some good, some ok , only one was great. Coming back to Manila, I stayed here after St Illians Inn was fully...

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2Thank garyrboyce
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear "garyboyce" Once again many, many thanks for your praises... for both our inns. Hope to see you again in the very near future. Cheers!

Cavite City, Philippines
Reviewed 6 December 2010

I stayed here just for a night with my sis-in-law when we decided to while the night away and hang out in Makati. I was not able to book it online, so I visited the place on the same day hoping there would still be a room for us. I was lucky enough that there was still a vacant room....

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2Thank shrinkingpants
CT
Reviewed 23 October 2010

I really wanted to like this place since Manila is very lacking in hotels in the midprice range... They are usually either 4 stars or zero. This place has a lot going for it but definitely has issues that could and should easily be addressed by mgmt. Reservation: Despite several emails assuring my reservation (late arrival) including calling them personally...

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1Thank altimaklr
MZINNSGeneralManager, General Manager at Franchise One Hotel, responded to this review

Dear Antimaklr, Thank you for staying with us once again. Previously you commented on the signs in the room toilet and baths reminding guests to save water, use towels judiciously, and be mindful of H2O in general. We discussed your comments with our staff and feel the signs must remain so don't be surprised if on your next visit (we...

All Over
Reviewed 12 August 2010

Thank you to all of the staff for being very hospitable. We stayed here for 2 nights while taking care of some business in Makati. It was definitely a great value. You get what you pay for, and for this trip, it was perfect. **Pros: -Close to the shops -Great food in the Cafe, and a great Price! ( The...

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1Thank msdadvice
sydney
Reviewed 19 April 2010

i stayed here one night on my way through Manila, my first choice was the popular St Illians Inn but that was fully booked so they suggested their sister hotel Franchise 1. turns out the only room left was their family room and i was pleasantly surprised to hear it only cost 2100, i therefore booked it for myself as...

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1Thank CrgAust
MZINNSGeneralManager, G.M. at Franchise One Hotel, responded to this review

Thank you for your great review! But NO HOT WATER?? When was this please? What time of the day? I need to know this because we have a solar pump and if this is not sufficient then we need to beef up the heater system. Please help by giving us more details. Thank you.

Melbourne, Australia
Reviewed 8 April 2010

If this small, new 28 room five level hotel was a horse, it would consistently come first, second or third in its class. Let's get the negatives out of the way. The first was not the hotel's fault. In the wee small hours of my second night, at teh worst possible time (0245), I heard screams coming from another room....

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4Thank Victorianlad
MZINNSGeneralManager, G.M. at Franchise One Hotel, responded to this review

Thank you for your objective comments about Franchise 1. Wrongly spelled sign? Will definitely look into it. How to flush toilets not needed you think? We thought so too until we had toilets backed up due to sanitary napkins and worse-- condoms being flushed down the tubes. So we felt the sign asking customers to refrain from flushing these items...

Singapore
Reviewed 22 February 2010

I initially checked in at their sister hotel which is St. Illian's Inn which left me a little bit disappointed because of their tiny bathroom which had barely enough elbowroom for me to shower (and I'm only 5'1 and 45 kg). So when I tried checking in at Franchise One as I have an early morning flight to catch the...

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2Thank whitefox44
MZINNSGeneralManager, GM at Franchise One Hotel, responded to this review

We are glad to hear you enjoyed your stay at Franchise One; but of course the Saint Ilians Inn is very popular too because of its Mediteranian old-world European ambiance. Saint Ilians walls are clad in yellow stone for example, at the center courtyard at the center of all halls coupled the the outdoor verandas are well-liked by smokers and...

Sydney, Australia
Reviewed 16 February 2010

Just arrived from Siberia then Moscow. Stayed in Hotels as usual but did not have the best sleep in two weeks until I got myself booked in at Franchise One. I was so refreshed, it helped me face a very stressful day at work. Thanks Franchise One !!!

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3Thank jamesbvallejo
MZINNSGeneralManager, G.M. at Franchise One Hotel, responded to this review

We are so pleased that we served you well! All our rooms have double-glazed windows to keep city noise at bay. Also, the choice to go with split - type air conditioning with the silent fans adds to the low interior hum of the silent motors. Lastly, we positioned the aircons over the doors so as to muffle in not...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
Enjoy reasonably priced accommodations for budget conscious travelers who don't want to bust their wallets for a decent hot shower, a clean comfy bed in a sound proofed air conditioned room without windows to completely shut out city noise! Free Internet in the lobby coffee shop but wired Internet in rooms with small charge.You will get what you,pay for and as long as your expectations match the price paid, you'll be satisfied with the accommodations. Thousands have stayed with us and if we get 10 complaints out of a thousand, this can't be too bad, can it? Give us a try and if you find the reviews incorrect, please let us know!!Cheers! ... more   less 

Additional Information about Franchise One Hotel

Address: 7430 Santillan Street | corner Fernando Street, Brgy Pio del Pilar, Makati, Luzon 7430, Philippines
Region: Philippines > Luzon > Metro Manila > Makati
Price Range: €34 - €39 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Franchise One Hotel 2.5*
Number of rooms: 10
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Also Known As:
Franchise 1 Hotel
Franchise One Hotel Makati, Metro Manila, Philippines
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Questions & Answers

Here's what travellers have asked, with answers from Franchise One Hotel staff and other travellers.
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Questions? Get answers from Franchise One Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor rooms are easier on the knees”
 of 5 bubbles amarymei, 23 Mar 2016 | Read review
“They don't have wifi in their rooms so you have need to go to their cafe or near the reception area to access it. Read their towel policy.”
 of 5 bubbles 510janeg, 13 Sep 2015 | Read review
“Ask for a room in a lower level to avoid hassle getting up the stairs, as they don't have elevator available..”
 of 5 bubbles JPodung_25, 4 Aug 2014 | Read review
“"Choose rooms on the lower floors"”
  • Shower
  • Bathroom
  • Room
 of 5 bubbles Rhieo, 2 Dec 2012 | Read review
“Any room is good, as this is a small boutique hotel.”
  • My room
 of 5 bubbles 607mikej607, 4 Oct 2012 | Read review
5 of 5