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US$164
Free cancellation until 27/12/22
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US$470
US$159
US$166
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TravelocityUS$164
Hotels.comUS$164
ZenHotels.comUS$470
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Full view
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Dining (96)
Room & Suite (89)
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What you can expect during your stay
- Face masks required for staff in public areas
Updated 29/12/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 29/12/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 145 hotels in Makati
Location
Cleanliness
Service
Value
Indulge in one of cosmopolitan Manila's most luxurious serviced apartments - Ascott Makati, which is designed exclusively for international business executives and their families. Ascott Makati recently unveiled its new Suites that are even grander and more opulent featuring a contemporary look that exudes warmth and sophistication. The property meets your every need from world-class services to lavish facilities that are well-appointed, extensive and personalised, complementing the elegance and refinement of the spacious residences in an exclusive city sanctuary, so that you may enjoy your overseas assignment, leisure vacation or relocation. Strategically located within Ascott Makati's prime business district and surrounded by restaurants, entertainment and shopping complexes, you can relish the renowned Ascott lifestyle amidst the pulsating energy of this dynamic city.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Children's television networks
Secured parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Children Activities (Kid / Family Friendly)
Kids pool
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Chinese, Filipino, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
Contact
Glorietta 4, Ayala Centre, Makati, Luzon 1224 Philippines
Getting there
AyalaManila Metro Rail4 min
BuendiaManila Metro Rail12 min
Car HireSee all Makati car hire
1620Reviews24Q+A100Room tips
Reviews
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Popular mentions
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Most Recent
Truly enjoyed my experience at the ascott makati. Received excellent service from housekeeping staff patrinita and kenneth who took care and cleaning of our rooms on the 12th floor. Always helpful and provided extra touches to our rooms making everyone feel special.also to Ryan always there to assist us for our needs in room,,,
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Will recommend this hotel 100% Amazing Staff & Great Value Special mention Jimmy and Julius from the restaurant, We will definitely come back and stay in this hotel with my family. The room is very quite and convenient to anywhere.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Best Location!VERY quite.
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Would like to commend the good experience we had from security up to the staff of this hotel … shout out to Christian, Jovani, Ryan of housekeeping, Cathy for being so accommodating… Cesar, Allan and Agie from MESCLUN resto
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Our view in our room is very nice.the room is so clean.thank you to the staff who maintained it everyday namely Jovani very good in cleaning and so friendly to us.thank you also to Ryan who look after us every day. To Ascott staff you guys have well trained staff. Keep up the good work.
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Date of stay: June 2022
Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 1 week ago
Dear imhotelier, We appreciate your kind words to Jovani and Ryan who provided comfort during your stay. Thank you for taking the time on sharing this review. We look forward in welcoming you again here in Ascott Makati. Regards, Clarissa Guevara Guest Service Manager
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+1
It was an amazing experience. 1. Restaurant service is fabulous especially our lovely waiters Dan, Jovan, Cathy and Allan 2. Customer care service manager PJ giving us a great solution and attentions in our needs 3. Ambiance is grand 4. We have our friend dog named Dome and his caretaker Alvin. It’s was a blast and fabulous vacation ever.
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 1 week ago
Dear rofeln13, Thank you for providing us with detailed feedback on your positive stay experience. Glad to hear that most of our staff gave you and your family a home-away-from-home feeling. Rest assured that we will send your regards to Dan, Jovan, Cathy, Allan, PJ, and Alvin (plus Dome). We hope to welcome you again here in Ascott Makati! Regards, Clarissa Guevara Guest Service Manager
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I don’t have that much to say beside “EXCELLENT SERVICE”. Front desk Aldy was extremely warm at welcoming me when I checked in. My friends and I got spoiled by Jovan and Dan in the evening at the restaurant, they were fast and very friendly to us. Allan spoiled us at breakfast for being always so helpful and attentive toward us even if it was buffet. And Cathy who always compliments me and being funny the moment that we enter breakfast. Too bad I didn’t see her on our last day. And PJ who was always there ready to hear me out about one small particular complain. And to all the security guards who are always so respectful, specially my two favorites Dom & Alvin. Thank you all very much for making me and my friends feel at home. Keep up the good work. Will see you all soon.❤️ *Thank you for the beautiful piece of cake that you sent to my room before my flight.❤️ Cherelyn…
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 1 week ago
Dear The2K, Thank you for your kind words to our staff, most especially to Mesclun team - Allan, Cathy, Dom, Jovan Dan, and Alvin and to our Front desk team, PJ and Aldy. We appreciate your continued loyalty to Ascott Makati. We look forward in welcoming you back in the future. Regards, Clarissa Guevara Guest Service Manager
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This is my second stay in ASCOTT and have always been my #1 hotel of choice to stay. Servers and crews are very helpful and provided a comfortable environment for my whole family. They responded quickly with our needs. The rooms are very large and clean. I love it that it has its own washer and dryer. Its a home away from home. THANK YOU VERY MUCH!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 2 weeks ago
Dear Nerissa M, We appreciate your positive feedback and we are grateful that you had a comfortable stay with us. We hope to see you again here in Ascott Makati. Regards, Clarissa Guevara Guest Service Manager
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We were told our room got upgraded and that was nice. Room is spacious and very quiet which result in a good night sleep. Only the next day we start to see lapses….room not cleaned on time and towels missing. Restaurants are clearly not a priority, breakfast at any hour looks like a dogs dinner. Pool bar service is non existent and the a la carte menu with poor print quality and non appetizing pictures. Even besides that many menu items were not available. That’s why everyone is ordering food delivery from outside. Further the elevators are slow and sanitizers are not refilled for days. Room entertainment is very limited and maybe the management is a bit too afraid for room parties. TV signal from SKY is an issue and very few channels are subscribed to. Not really a value for money.…
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Weekends are packed with city guests for staycation. Parking in B3 is good
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Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 3 weeks ago
Dear expectingluxury, Thank you for sharing your feedback about your stay experience with us. We appreciate your suggestions for improvement to our restaurant service as we will certainly check and review this with our provider to ensure that enhancement will be strictly implemented. We hope that we will have another opportunity to serve you better in any of our serviced residences. Regards, Clarissa Guevara Guest Service Manager
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I love the hotel nice ambiance great atmosphere nice location and i want to thank the staff thanks to Ryan always there to assist and to ronna and aiko for the great service.... i am very grateful for the service thaks.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 3 weeks ago
Dear P4938QXjackp, Thank you for taking the time on sharing your stay experience with us. We appreciate your kind words to Ryan, Rona, and Aiko. We look forward to welcoming you again here in Ascott Makati. Regards, Clarissa Guevara Guest Service Manager
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I need to start off by saying the staff at this hotel are extremely hard working and very nice people, from the restaurant staff to check in people. However there are major issues with the hotel. When we checked into the hotel at 5pm we were told that towels were not available at the moment. Never have I stayed in a hotel and fresh towels aren't available to a guest especially at 5pm checkin. This i thought wasn't a big issue and maybe thinking a 30 minute wait. Turned out it took almost 3 hours to finally get towels after constant follow up. After a very long tiring journey with your family, wishing to take a shower and sleep the last thing you want to is wait around for a towel. Unacceptable for a 4/5 star hotel. Additionally the 2 bedroom apartment we were checked into was one of the most dirty I have stayed in. Literally walking barefoot on the carpet from one end to the other, your feet would be black. Any light colored furniture has a nice grey black look from a lack of deep cleaning. The air in the room itself smelt dank and dusty. I'm guessing the apartment hasn't been deep cleaned in many months if not years and it shows. Also a lot of stuff like the shower and thermostat didn't work properly. We complained and we're shown to a more normal apartment. Point being we shouldn't have to complain to recieve a normal room as paying guest. This i blame on upper management. There's obviously a lack of deep cleaning schedule and proper training for the housekeeping. For example I witnessed 1 person cleaning a 2 bedroom apartment by themselves. It is literally impossible to clean such a large place in the amount of rooms they need to clean daily. A minimum of 2 persons should be in each room to clean (one for the kitchen, living and dining room and the other for the bedrooms and bathrooms). This shows in the 2 times our apartment was 'cleaned' in the one week we stayed there. Additionally there is a lack of communication between departments. Depise having told them we don't wish to be disturbed after 7pm were received a constant door bell at 10:30pm while we were sleeping for towels were didn't request 2 days later. I'm not sure I'll be staying here again.…
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Date of stay: June 2022
Value
Service
Sleep Quality
Helpful
Response from Clarissa Guevara, Guest Services / Front Office at Ascott Makati
Responded 3 weeks ago
Dear tkha2015, It was a great pleasure having you stay at Ascott Makati. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and suggestions for improvement to the above-mentioned concerns. We will certainly take them into account when we review with the respective team members. We seek your patience and understanding as these improvements may require time to be implemented. Rest assured that we take our guest experience seriously, and we will continue in our improvement efforts to provide excellent service and products to our guests. Thank you and we hope that we will have another opportunity to serve you better in any of our serviced residences. Regards, Clarissa Guevara Guest Service Manager
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PRICE RANGE
US$119 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascott makati hotel makati
LOCATION
PhilippinesLuzonMetro ManilaMakati
NUMBER OF ROOMS
362
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Claim Your Listing Frequently Asked Questions about Ascott Makati
Which popular attractions are close to Ascott Makati?
Nearby attractions include Greenbelt Chapel (0.5 km), Greenbelt Park (0.5 km), and Ayala Museum (0.4 km).
What are some of the property amenities at Ascott Makati?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Ascott Makati?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ascott Makati?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Ascott Makati?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ascott Makati?
Conveniently located restaurants include Benjarong Thai Restaurant, UMU Japanese Restaurant, and Circles Event Cafe.
Are there opportunities to exercise at Ascott Makati?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Ascott Makati have airport transportation?
Yes, Ascott Makati offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ascott Makati?
Yes, dry cleaning and laundry service are offered to guests.
Does Ascott Makati offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ascott Makati?
The staff speaks multiple languages, including English, Chinese, Japanese, and Filipino.