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Holiday Inn Auburn - Finger Lakes Region

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Traveller (26)
Room & Suite (21)
Pool & Beach (6)
Overview
  • Excellent34%
  • Very good28%
  • Average19%
  • Poor12%
  • Terrible7%
Travellers talk about
“irish pub”(30 reviews)
“indoor pool”(37 reviews)
“front desk”(82 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (430)
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11 - 15 of 423 reviews
Reviewed 7 October 2017

service from staff and management was terrible from checkin until checkout. internet service was horrible throughout my stay. walked around different floors looking for an ice machine. ordered room service and waited 2 hours and the food never came. smelly and dirty hallways management could...More

Thank Stephen R
Response from IHGService, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes RegionResponded 21 October 2017

Hi Stephen R, Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry...More

Reviewed 6 October 2017 via mobile

Probably one of the most outdated hotels I have ever stayed at. They are renovating but probably could have been done 20 years ago. I had an older room not yet updated. The heat/cool hard to control a bathtub that was dirty looking. The staff...More

1  Thank john0624
Response from IHGService, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes RegionResponded 20 October 2017

Hello john0624, Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am sorry to read about your disappointment with the overall condition of our property and service received from our staff....More

Reviewed 24 September 2017 via mobile

Greeted nicely by Bea (I think that was her name) and explain their renovation and received a goodie bag as an apology for their renovation which was very nice. Our room was renovated and it was nice and trendy but small. I asked for one...More

Thank 694janice
Response from IHGService, Guest Relations Manager at Holiday Inn Auburn - Finger Lakes RegionResponded 8 October 2017

Dear 694janice, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to read you have acknowledged the great service...More

Reviewed 21 September 2017

Stayed here a couple times in the past few years. You are treated so well here. Hotel is stylish, employees are so friendly and make you feel welcome. They are renovating and give you a little gift bag when you check in. Fresh cookies in...More

Thank dreamweaver11
Reviewed 10 September 2017 via mobile

Kudos to Pauline and the other front desk staff. They did their best to make our family stay enjoyable. While it's true that the hotel was going through renovations that could be heard on our floor, the noise started at a reasonable hour. We got...More

Thank ThePianoManII
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$88 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (26)
Room & Suite (21)
Pool & Beach (6)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Riley M
18 August 2017|
Answer
Response from kellie0269 | Reviewed this property |
I do not have a picture. I did get to in one and it was nice. Not sure worth price of room.
0
Votes
BlockIslandBabe
23 March 2017|
Answer
Response from Patrick M | Property representative |
We only accept service animals.
0
Votes
MySonDoesTheRating
3 August 2015|
Answer
Response from Ed B | Property representative |
Our Hot Buffet starts at $8.95 plus tax; but you can order A La Carte as well. Our Falls Restaurant opens at 06.30 am. & serves breakfast until 11:00 am. or you can choose to order Room Service & have it delivered to your... More
0
Votes
Room Tips
"Don't bother"
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"Do not go here while they are in construction!"
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"LOUD is an understatement!!!!"
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"do not stay at this property"
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