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Hilton Garden Inn Auburn

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509 Reviews from our TripAdvisor Community

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Showing 501: English reviews
Virginia Beach, United States
Reviewed 5 November 2016

I really like this hotel. I have stayed here 5 times in the past and it is my hotel of choice for the Finger Lakes Region. Convenient to main traffic routes; Centrally located in the City of Auburn, N.Y.; Close to local historical sites; Close to the Finger Lakes, State Fair Grounds; Central New York Wine Country. This is a...

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Helpful?
Thank Melvin W
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Melvin W, Wow! Thank you so much for your great review. I am thrilled to see that you enjoyed your stay and also that you continually choose us as your choice of lodging while in the area. That means a great to us. We are very fortunate to have such a wonderful team here that works around the clock...

Harrison Twp
Reviewed 3 November 2016 via mobile

Happily surprised in the quality of this Hilton Garden Inn! Rooms were quality, the fitness area was above average, and the breakfast buffet was above average. All in all a quality experience. It's now on my save list if ever back in the area!

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Thank John W
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear John W, Thank you so much for your great review! I am thrilled to see that you enjoyed your time with us. It means a great to deal to us that you plan to choose us as your lodging choice while in the area. We have such a wonderful team here that is dedicated to ensuring the very best...

Tampa, United States
Reviewed 27 October 2016

The staff at this hotel were great. Very approachable and friendly. Went out of their way to help. The hotel is very clean, good restaurant and bar. I would recommend this hotel if you are in the Auburn area. Close to everything.

Review collected in partnership with Hilton Garden Inn
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Thank Kristen B
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Kristen B, Thank you so much for all of your kind words! I am so happy to see that you and you enjoyed your time with us and that you found our staff to be accommodating! It was a pleasure to have you and we do hope to welcome you back again in the future! Until then, take care...

Honolulu, Hawaii
Reviewed 22 October 2016

It was suggested that we stay at the Hilton Garden Inn as we were in Auburn for a wedding. I understand why the hostess chose this hotel; for one the staff was great - very personable and professional - I could tell they enjoyed their job. Next, the rooms were very comfortable and cozy. It felt like home. There was...

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Helpful?
Thank Melia808
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Melia808, Thank you so much for your wonderful review! It means a great to deal to us to know that you felt like you were home. We continually strive to ensure our guests' have an experience just as you described! I will be sure to pass all of your kind words along to our team! I hope that you...

Enkoping, Sweden
Reviewed 15 October 2016

This standard Hilton Garden in Auburn caters to a mix of business travelers, Finger Lakes tourists, and guests visiting family. The reception staff seemed to be the most engaged amongst the employees. The restaurant/bar staff are friendly and try hard but they seem to lack the training to be more attentive. All in all, expect the normal mid tier lodging...

Review collected in partnership with Hilton Garden Inn
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Thank Arturo R
Drew C, General Manager at Hilton Garden Inn Auburn, responded to this review

Dear Arturo, Thank you for providing feedback from your recent stay at the Hilton Garden Inn Auburn. We appreciate the kind words regarding our staff. We have a great staff here that is willing to go the extra mile to provide excellent service to our guests. I would also like to apologize that you found someone else's hair in the...

Nashville, Tennessee
Reviewed 11 October 2016

Your team went above and beyond for our huge wedding block! Everyone we encountered did everything in their power to assist us and make us feel welcomed and right at home! Awesome job team! Keep up the good work

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank emuserlian
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, Thank you so much for your wonderful review! I so happy to see that you enjoyed your stay. Also, thank you for mentioning our staff. We are very fortunate to have such a wonderful, caring team. They work around the clock to ensure all of our guests' have nothing short of an amazing stay. I will be sure to...

Lancaster, Pennsylvania
Reviewed 11 October 2016 via mobile

My husband and I took our mothers to the Finger Lakes for a mini vacay. My mother-in-law walks with a cane and is a little uneasy on her feet. The room we stayed in was handicap accessible and I must say it worked perfectly for four adults. Very spacious and room to move around. The bathroom was also very spacious....

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1Thank Renee O
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Renee, Wow! Thank you so much for all of your kind words. I am so happy to see that your enjoyed your stay and that you found guest room to suit your needs perfectly. We strive to ensure the very best in quality and comfort for all of our guests'. Also, thank you for stating that you would recommend...

New Paltz, United States
Reviewed 9 October 2016

We were totally satisfied with every aspect of our stay at Hilton Gardens Inn of Auburn. The staff couldn't do enough got you. The hotel, grounds and room were immaculate. Our breakfasts were cooked to order and were perfection.

Review collected in partnership with Hilton Garden Inn
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Thank Barbara D
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear Barbara, Thank you so much for your wonderful review and all of your kind words! I am very happy to see that you enjoyed your stay. We are very fortunate to have such a wonderful, caring staff. They work around the clock to ensure all of our guests' have an experience just as you described. I will be sure...

Reviewed 6 October 2016

Over all felt like we over paid. Nothing to do. Downtown area poor and run down. The bar had no happy hour. The food was expensive. Off the beaten path of New York inland. Not worth driving in unless you had some sort of business there. Nothing to enjoy or site see.

Review collected in partnership with Hilton Garden Inn
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Thank carolbR7469ID
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Hello, I would like to thank you for taking a moment to share your feedback with us. I apologize that we did not exceed your expectations. We continually strive to ensure all of our guests' have nothing short of an amazing stay and I am truly sorry we fell short in ensuring that for you. Also, I would like to...

Allentown, Pennsylvania
Reviewed 6 October 2016

Stayed at the hotel for business, but would utilize facilities for leisure time also. Beautiful area. The front desk staff were very accommodating. Finger Lakes area with lots of things to do, even when you want to do little.

Review collected in partnership with Hilton Garden Inn
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Thank RDBest
Mandy W, Front Office Manager at Hilton Garden Inn Auburn, responded to this review

Dear RDbest, Thank you so much for taking a moment to share your feedback with us! I am thrilled to see that you enjoyed your stay and that you found our staff to be accommodating. The Finger Lakes area is truly beautiful and if you do have the opportunity to come back and explore, we do hope that you choose...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning

Additional Information about Hilton Garden Inn Auburn

Address: 74 State St, Auburn, NY 13021-3438
Region: United States > New York > Finger Lakes > Auburn
Price Range: €96 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Auburn 3*
Number of rooms: 92
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Auburn staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Auburn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front 1st Floor.”
 of 5 bubbles FtecConn, 19 Jan 2017 | Read review
“Our king had no tub and no lounge. Relative had King with lounge and couch, chair, and tub. I believe he had a king suite and paid more!”
 of 5 bubbles Willisdds, 12 Dec 2016 | Read review
“2 or 4th floors quiet levels”
 of 5 bubbles skaszab2016, 30 Nov 2016 | Read review
“The king suite is the best room type for 4”
  • King suite
  • King suite
  • King suite
  • King suite
 of 5 bubbles 906rileym, 23 Nov 2016 | Read review
“best place in town”
 of 5 bubbles debkk2015, 6 Nov 2016 | Read review
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